i made a user account and it has a home dir, it can login ssh and everything but i cant get it to login ftp, all my other user account are able, but this one keeps getting authentication failed when a ftp login is tried, any ideas to why

220---------- Welcome to Pure-FTPd ----------
220-You are user number 1 of 4 allowed.
220-Local time is now 05:43. Server port: 7777.
220-This is a private system - No anonymous login
220 You will be disconnected after 5 minutes of inactivity.
Host type (1): Automatic detect
USER duckylucky
331 User duckylucky OK. Password required
PASS (hidden)
530 Authentication failed, sorry

i dont understand why it will long ssh but ftp


edit:
fix the problem with webmin, seems i did not have the account assigned to a shell