IT ticketing software ??? wich one to use for coporative

permalac · 08-29-2008, 07:18 AM

Hello,

I would like to install a ticketing web application in my company.

Which one do you suggest?

Thanks.

brianmcgee · 08-30-2008, 03:53 AM

Hmm how about OTRS [1] or Request Tracker [2]?

[1] http://www.otrs.org/
[2] http://www.bestpractical.com/

permalac · 08-30-2008, 01:11 PM

Quote:

Originally Posted by brianmcgee

Hmm how about OTRS [1] or Request Tracker [2]?

[1] http://www.otrs.org/
[2] http://www.bestpractical.com/

Thanks, i'll try both on a sandbox and check them for our company needs.

If any one else would like to add another applic on the list, please feel free to do it.

Many thanks.

zer0hmz · 08-30-2008, 09:45 PM

I haven't used OTRS so I can't say anything good or bad about it. However, I second RT (Request Tracker). Its a pretty robust system. I took a look at the other system mentioned here and RT is not as "pretty", no icons, and frankly can be a pain to get up and running, but its rock solid.

We use it with several departments 60,000+ tickets so far. It does one thing and it does it well. Ticket tracking.