You accidentally marked your thread as solved despite not having an answer for yourself. Some LinuxQuestions users skip over solved threads. Just FYI.
It's possible your ISP webpage is generating sounds using shockwave flash. Adobe stopped supporting flash on Linux for Firefox several years ago. There are other options. I notice you're using Ubuntu based on the icon in your post. What version of Ubuntu?
The simplest solution is to use Google Chrome. If you don't wish to do that then there's the freshplayerplugin for Firefox;
see source and
proposed package.