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Old 10-30-2021, 10:32 AM   #1
poncedeleon
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Browser and email does not open


Hello
Having an issue on my desktop Linux Sylvia. When I rebooted I can connect to my wifi but when opening Firefox or Thunderbird it does not connect to the internet. I rebooted multiple times and even did a Timeshift to restore to an earlier time.

I need suggestions on what to try.

Thank you
 
Old 10-30-2021, 11:03 AM   #2
michaelk
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If you have any wired devices on your LAN do they connect to the Internet?

Do other wireless devices connect. Make sure if checking with smartphones or other LTE devices they are on your LAN.

Have you tried pinging google.com or linuxquestions.org from the command line?

If you know your router's admin login password, check its status to see if it is connected to your ISP i.e. has a valid public IP address.
 
Old 10-30-2021, 11:23 AM   #3
poncedeleon
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Quote:
Originally Posted by michaelk View Post
If you have any wired devices on your LAN do they connect to the Internet?

Do other wireless devices connect. Make sure if checking with smartphones or other LTE devices they are on your LAN.

Have you tried pinging google.com or linuxquestions.org from the command line?

If you know your router's admin login password, check its status to see if it is connected to your ISP i.e. has a valid public IP address.
Have another desktop in the room and it connects wired to the LAN and connects to the Internet. When I connect this other desktop it does not connect but the connection in the network says connected.

My smartphone is connected to the wifi and all is well but this desktop does not connect via wifi.

It is connected to my ISP with valid IP address.
 
Old 10-30-2021, 11:34 AM   #4
michaelk
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To check your route, look at the output of the command
ip r

You should see something like
default via x.x.x.x dev wlxxx proto dhcp metric 100

The x.x.x.x is the LAN address of your router.
Your wireless adapter could start with something other then wl but it depends if it is a PCI or USB device.
 
Old 10-30-2021, 12:14 PM   #5
poncedeleon
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Quote:
Originally Posted by michaelk View Post
To check your route, look at the output of the command
ip r

You should see something like
default via x.x.x.x dev wlxxx proto dhcp metric 100

The x.x.x.x is the LAN address of your router.
Your wireless adapter could start with something other then wl but it depends if it is a PCI or USB device.
on the Desktop ip r is

default via 192.168.1.1 dev wlx001f1fcd87e3 proto dhcp metric 600
192.168.1 0/24 dev wlx001f1fcd87e3 proto kernel scope link src 192.168.1.15 metric 600

on my laptop connected to same wifi ip r is

john@john-ThinkPad-E15:~$ ip r
default via 192.168.1.1 dev wlp5s0 proto dhcp metric 600
169.254.0.0/16 dev wlp5s0 scope link metric 1000
192.168.1.0/24 dev wlp5s0 proto kernel scope link src 192.168.1.13 metric 600
 
Old 10-30-2021, 12:32 PM   #6
michaelk
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Look at the output of the command
resolvctl

At the bottom of the output it should display the current DNS server. Typically it should be the IP address of your router i.e. 192.168.1.1 unless you changed it.
 
Old 10-30-2021, 01:39 PM   #7
poncedeleon
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Quote:
Originally Posted by michaelk View Post
Look at the output of the command
resolvctl

At the bottom of the output it should display the current DNS server. Typically it should be the IP address of your router i.e. 192.168.1.1 unless you changed it.
The desktop has been offline for two months and during this time the router was hit by a surge the result being a new Netgear Router. Thinking there could be some corruption I deleted the network configuration on this desktop a few minutes ago, rebooted the modem, router, and desktop. The desktop picked up the new settings and connected but doing "ip r" it still does not have the IP address of the router at the bottom of the command. Being new to this aspect I am struggling where to turn next.

Last edited by poncedeleon; 10-30-2021 at 01:41 PM. Reason: wrong word
 
Old 10-30-2021, 02:27 PM   #8
poncedeleon
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Quote:
Originally Posted by michaelk View Post
Look at the output of the command
resolvctl

At the bottom of the output it should display the current DNS server. Typically it should be the IP address of your router i.e. 192.168.1.1 unless you changed it.
ohn@john-ThinkPad-E15:~$ resolvctl

Command 'resolvctl' not found, did you mean:

command 'resolvectl' from deb systemd (245.4-4ubuntu3.13)

Try: sudo apt install <deb name>
 
Old 10-30-2021, 02:29 PM   #9
michaelk
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Code:
default via 192.168.1.1 dev wlx001f1fcd87e3 proto dhcp metric 600
192.168.1 0/24 dev wlx001f1fcd87e3 proto kernel scope link src 192.168.1.15 metric 600
From your previous post.

192.168.1.1 is your router.
192.168.1.15 was your desktop IP address. Since you reset everything it probably has changed.
By does not have the IP address of the new router are you referring to the default route?

The output of the command ip a should show something like
Code:
X: wlx001f1fcd87e3 : <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP group default qlen 1000
    link/ether bc:30:5b:b9:d1:5a brd ff:ff:ff:ff:ff:ff
    inet 192.168.1.xxx/24 brd 192.168.0.255 scope global noprefixroute dynamic
After configuring the new SSID and passphrase for the new router the desktop should "just work"

Yes, resolvectl

Last edited by michaelk; 10-30-2021 at 02:31 PM.
 
Old 10-30-2021, 03:26 PM   #10
poncedeleon
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Quote:
Originally Posted by michaelk View Post
Code:
default via 192.168.1.1 dev wlx001f1fcd87e3 proto dhcp metric 600
192.168.1 0/24 dev wlx001f1fcd87e3 proto kernel scope link src 192.168.1.15 metric 600
From your previous post.

192.168.1.1 is your router.
192.168.1.15 was your desktop IP address. Since you reset everything it probably has changed.
By does not have the IP address of the new router are you referring to the default route?

The output of the command ip a should show something like
Code:
X: wlx001f1fcd87e3 : <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP group default qlen 1000
    link/ether bc:30:5b:b9:d1:5a brd ff:ff:ff:ff:ff:ff
    inet 192.168.1.xxx/24 brd 192.168.0.255 scope global noprefixroute dynamic
After configuring the new SSID and passphrase for the new router the desktop should "just work"

Yes, resolvectl
It's too bad I cannot copy the results of the command resolvectl from my desktop and send because the output shows very many missing lines which makes me think there is something wrong with the network card?
 
Old 10-30-2021, 03:31 PM   #11
michaelk
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Sneaker net?
 
Old 10-30-2021, 05:20 PM   #12
poncedeleon
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Originally Posted by michaelk View Post
Sneaker net?
Perhaps

Last edited by poncedeleon; 10-30-2021 at 05:28 PM.
 
Old 10-30-2021, 05:24 PM   #13
michaelk
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Sneaker net is slang, where you copy the output to a flash drive and walk it over to your laptop and attach the file to a post.
 
1 members found this post helpful.
Old 10-30-2021, 05:29 PM   #14
poncedeleon
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Originally Posted by michaelk View Post
Sneaker net is slang, where you copy the output to a flash drive and walk it over to your laptop and attach the file to a post.
Thought it also could mean no network.
 
Old 10-30-2021, 05:36 PM   #15
michaelk
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Basically no network.
 
  


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