[SOLVED] apt-get error removing insync

jkcray · 09-09-2020, 10:42 AM

Hi.
I get the following when I run apt-get:

Code:

sudo apt-get upgrade
Reading package lists... Done
Building dependency tree       
Reading state information... Done
Calculating upgrade... Done
The following packages have been kept back:
  google-chrome-stable libegl-mesa0 libgbm1 libgl1-mesa-dri
  libgl1-mesa-dri:i386 libglapi-mesa libglapi-mesa:i386 libglx-mesa0
  libglx-mesa0:i386 libosmesa6 libosmesa6:i386 libxatracker2 linux-generic
  linux-generic-hwe-18.04 linux-headers-generic
  linux-headers-generic-hwe-18.04 linux-image-generic
  linux-image-generic-hwe-18.04 mesa-va-drivers mesa-vdpau-drivers netplan.io
0 upgraded, 0 newly installed, 0 to remove and 21 not upgraded.
1 not fully installed or removed.
After this operation, 0 B of additional disk space will be used.
Do you want to continue? [Y/n] 
Setting up insync (1.5.7.37371-artful) ...
/var/lib/dpkg/info/insync.postinst: 406: /var/lib/dpkg/info/insync.postinst: /usr/lib/insync/py: not found
dpkg: error processing package insync (--configure):
 installed insync package post-installation script subprocess returned error exit status 127
Errors were encountered while processing:
 insync
E: Sub-process /usr/bin/dpkg returned an error code (1)

Insync is clearly the problem but I can't remove it.

Code:

sudo apt-get remove insync
Reading package lists... Done
Building dependency tree       
Reading state information... Done
The following packages will be REMOVED:
  insync
0 upgraded, 0 newly installed, 1 to remove and 21 not upgraded.
1 not fully installed or removed.
After this operation, 400 MB disk space will be freed.
Do you want to continue? [Y/n] 
(Reading database ... 353367 files and directories currently installed.)
Removing insync (1.5.7.37371-artful) ...
/var/lib/dpkg/info/insync.prerm: 53: /var/lib/dpkg/info/insync.prerm: /usr/lib/insync/py: not found
dpkg: error processing package insync (--remove):
 installed insync package pre-removal script subprocess returned error exit status 127
/var/lib/dpkg/info/insync.postinst: 406: /var/lib/dpkg/info/insync.postinst: /usr/lib/insync/py: not found
dpkg: error while cleaning up:
 installed insync package post-installation script subprocess returned error exit status 127
Errors were encountered while processing:
 insync
E: Sub-process /usr/bin/dpkg returned an error code (1)

I'd be grateful for any advice.
Thanks.

sgosnell · 09-09-2020, 11:19 AM

I don't recall having this issue when I removed insync, which I've paid for but consider it a lost investment. It doesn't work well, IME. My only suggestion would be to

Code:

sudo apt --fix-broken install

then

Code:

sudo apt remove --purge insync

then remove any references to the insync repository from /etc/apt/sources.list and /etc/apt/sources.list.d. I have no idea if insync is the reason your packages are being held.

jkcray · 09-09-2020, 11:51 AM

Hi.
I tried your suggestion. (thanks).
But no go.

Code:

sudo apt --fix-broken install
[sudo] password for kinsella: 
Reading package lists... Done
Building dependency tree       
Reading state information... Done
0 upgraded, 0 newly installed, 0 to remove and 21 not upgraded.
1 not fully installed or removed.
After this operation, 0 B of additional disk space will be used.
Setting up insync (1.5.7.37371-artful) ...
/var/lib/dpkg/info/insync.postinst: 406: /var/lib/dpkg/info/insync.postinst: /usr/lib/insync/py: not found
dpkg: error processing package insync (--configure):
 installed insync package post-installation script subprocess returned error exit status 127
Errors were encountered while processing:
 insync
E: Sub-process /usr/bin/dpkg returned an error code (1)

And

Code:

sudo apt remove --purge insync
Reading package lists... Done
Building dependency tree       
Reading state information... Done
The following packages will be REMOVED:
  insync*
0 upgraded, 0 newly installed, 1 to remove and 21 not upgraded.
1 not fully installed or removed.
After this operation, 400 MB disk space will be freed.
Do you want to continue? [Y/n] 
(Reading database ... 353367 files and directories currently installed.)
Removing insync (1.5.7.37371-artful) ...
/var/lib/dpkg/info/insync.prerm: 53: /var/lib/dpkg/info/insync.prerm: /usr/lib/insync/py: not found
dpkg: error processing package insync (--remove):
 installed insync package pre-removal script subprocess returned error exit status 127
/var/lib/dpkg/info/insync.postinst: 406: /var/lib/dpkg/info/insync.postinst: /usr/lib/insync/py: not found
dpkg: error while cleaning up:
 installed insync package post-installation script subprocess returned error exit status 127
Errors were encountered while processing:
 insync
E: Sub-process /usr/bin/dpkg returned an error code (1)

The annoying thing is that I encountered the same (insync) problem on my laptop 6 months ago but I don't remember how I resolved it!

Distracted by Covid 19....

sgosnell · 09-09-2020, 12:24 PM

Perhaps try the Insync Forums

uteck · 09-09-2020, 12:54 PM

From the error you posted, it is missing its bundled python

Code:

/usr/lib/insync/py: not found

You could try tricking it with

Code:

touch /usr/lib/insync/py

then try removing it again.

jkcray · 09-09-2020, 01:05 PM

Thanks very much.

Once I recreated /usr/lib/insync,
cd /usr/lib/insync and entered touch py and chmod a+rwx py

that worked perfectly!

Very grateful....