'Internal Server Error' on Webserver (SMEServer 8)

seabro · 04-03-2013, 04:01 AM

Hi all,

I am following the instructions at http://wiki.contribs.org/OTRS to setup OTRS.

I have downloaded a slightly newer version of OTRS. (3.2.3-01) and I am using SME server 8.

All is well until I create the httpd template and expand it - effectively adding some config to the httpd.conf.

After doing this, my webserver is broken. (Internal Server Error when I try to access a legit URL on the server.).

The template / config looks like this.

#OTRS

Alias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

PerlRequire /opt/otrs/scripts/apache2-perl-startup.pl

PerlModule Apache::Reload
PerlInitHandler Apache::Reload

MaxRequestsPerChild 400

<Location /otrs>
ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
AllowOverride All
SetHandler perl-script
PerlResponseHandler ModPerl::Registry
PerlOptions +ParseHeaders
Options +ExecCGI +FollowSymlinks
</Location>
<Directory "/opt/otrs/bin/cgi-bin/">
AllowOverride None
Options +ExecCGI -Includes
Order allow,deny
Allow from all
</Directory>
<Directory "/opt/otrs/var/httpd/htdocs/">
AllowOverride None
Order allow,deny
Allow from all
</Directory>

I have all the required deps, as I ran otrs.CheckModules.pl and the only modules I don't have are optional.

I have also run:

signal-event post-upgrade
signal-event reboot

and even restarted the service / server but that didn't help.

I am running in a VM and have a snapshot I can revert to just before the template creation/expansion so I know thats what breaks my webserver.

Any assistance greatly appreciated.

seabro

eklavya · 04-04-2013, 12:20 AM

Use this attribute in your config

Code:

    <Directory /path/of/your/otrs/directory>
    AddHandler cgi-script .cgi
    Options +Indexes +ExecCGI
    DirectoryIndex index.cgi
    </Directory>

Restart httpd server.