hello linuxlover.chaitanya.
The results of your last post requesting the results of iwconfig are below. I think it says the access point is not associated. I have no idea how to do that. Virginbroadband can not help,they have no experience with ubuntu. A technician I talked with did not know how to fix it, but did say, if i could fix it I would have the best system out there.
leo@leo-laptop:~$ iwconfig
lo no wireless extensions.

eth0 no wireless extensions.

wmaster0 no wireless extensions.

wlan0 IEEE 802.11abgn ESSID:"Virgin Broadband"
Mode:Managed Frequency:2.462 GHz Access Point: Not-Associated
Tx-Power=15 dBm
Retry long limit:7 RTS thrff Fragment thrff
Power Managementff
Link Quality:0 Signal level:0 Noise level:0
Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
Tx excessive retries:0 Invalid misc:0 Missed beacon:0

pan0 no wireless extensions.

It does seem that your wireless card is already detected. In the system tray on the right top corner, left click the network icon and select the wireless network for your ssid and click connect. It should ask you for the passphrase if it is encrypted network.

hello linuxlover.chaitanya
It was your last comment that solved my problem. I kept entering the security codes everywhere, except the passphrase area. I put the codes in the passphrases, and everything is now working perfectly. Again thanks for your patience. A big thanks for taking the time to sort my problems.

Great. Just mark the thread as solved so that other members coming here for same issue can find their solutions right away.

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