https://answers.launchpad.net/ubuntu/+question/14129
Dax Solomon Umaming said 9 hours ago:
I've worked with BellSouth before (now the New ATT) and I'm quite familiar with Westell modems. I can assure everyone that this has nothing to do with the modem nor with IPv6.
jhmac77, here's what I need you to do.
1) boot back into Windows and verify that you can surf to at least 3 websites and send/receive emails. I need to make sure that you haven't misconfigured any settings on the modem.
If you can't connect to the internet, push the reset button at the back of the modem using a pen or a paperclip. Hold it for 5 secs.
Open Internet Explorer, then surf to
http://192.168.1.254/ and then type in your username and password.
If you still can't connect to the Internet or to the modem, call BellSouth first and have them connect you.
2) If you can now connect to the internet on Windows, boot back to Ubuntu
3) Open a terminal window and type: ping 192.168.1.254
You should get replies from the modem. If not, type: sudo /etc/init.d/networking restart
That should restart your connection, ping 192.168.1.254 again and see if you get replies
If you still don't get replies, enable your eth0. I'm not sure how to do this on GNOME since I'm using Kubuntu. Someone here should be able to help you out regarding that.
4) type ifconfig and take note of your inet addr. Usually it's 192.168.1.97
Type this: ping 127.0.0.1
and type this: ping <your inet addr from ifconfig>
you should get replies. If not, then eth0's not enabled or you have a firewall
Disable then re-enable eth0. Again, I'm not familiar with GNOME so you should ask if you don't know where it is.
5) If you have a firewall, disable it.. Better yet, uninstall it. You don't need it, Ubuntu defaults to zero open ports. Here's a few firewalls you should disable/uninstall: Firestarter, GuardDog, Shorewall, etc. etc.
6) If you can ping the modem, try pinging Google: ping google.com
7) If you can't ping Google, try pinging its' IP Address: ping 64.233.167.99 or ping 72.14.207.99
8) If you can't ping google.com, but can ping it's IP Address, change your DNS settings to:
208.67.222.222 and 208.67.220.220
BellSouth had DNS issues before, so that might be your problem.
After changing your DNS address, restart your network: sudo /etc/init.d/networking restart
9) If you've changed your DNS addresses and still can't connect, ping it; ping 208.67.222.222 and ping 208.67.220.220
Both should give you replies. If both timed out, change your DNS to: 219.127.89.34 and 63.226.12.96
Restart connection: sudo /etc/init.d/networking restart
If you still can't connect, ping it: ping 219.127.89.34 and ping 63.226.12.96
You should get replies now.
10) ping google.com and verify if you can do this now. If you can, then this is just a simple DNS issue. If not, then you have a firewall disrupting your service. Disable or Uninstall your firewall.
You should be able to connect to the internet now. If you still can't, tell me what step gave you an error or what step you can't do.
Last resort, if nothing can get you connected, call BellSouth and ask to be escalated to Tier 3. If you can't get a Tier 3 agent, ask where you're calling from. If you're connected to a call center in Baguio, Philippines, ask the agent your talking to to hook you up with Elton Pascua. He's a Tier 3/COT agent. And he'll be able to help you out. He's very familiar with Ubuntu and I gave him a howto on how to get Ubuntu to connect using FastAccess equipment.
Dax Solomon Umaming said 9 hours ago:
I forgot to tell you, don't do Static IP.. Always do Dynamic. And your westell should be in DHCP mode. And you should receive 192.168.1.9x as your IP Address. The only IP address you should worry about with your modem is 192.168.1.254 and 192.168.1.9x
