First, I'm not the one with the problem. I am trying to help a friend who is in a remote location with no other internet access besides the EVDO card that isn't working. I don't have access to the hardware, I'm just the middle man here.

Everything is set up correctly according to the information we have been able to find. The problem is that when the card is plugged in, it claims /dev/ttyUSB0, ttyUSB1, ttyUSB2, ttyUSB3, ttyUSB4, and ttyUSB5, not ttyACM0 like everyone else's apparently does. Further, none of the device names work. This was tested with two different Verizon EVDO cards on two different computers. All combinations produced the same result. OS is Kubuntu Feisty.

Has anyone else seen anything like this?
What is going on?