USB mouse randomly stops working on Debian Jessie

Tobor · 10-22-2017, 11:01 PM

Sometimes it works, other times it doesn't (the cursor doesn't move). I don't know why. Don't know what do to to fix this as I'm new to Linux. I know it's not a problem of the mouse because I changed port and I also tried another mouse and there is the same problem. Does anyone know how to fix this?
My kernel version is 3.16.0-4-amd64.

The 'dmesg' output shows, among others (couldn't post the whole output because it's too long) the following messages (frankly I don't understand what they mean):

Code:

[    9.707517] i2c_hid i2c-ELAN0501:00: error in i2c_hid_init_report size:633 / ret_size:7
[    9.711115] i2c_hid i2c-ELAN0501:00: error in i2c_hid_init_report size:69 / ret_size:7
[    0.727489] hpet: number irqs doesn't agree with number of timers
[    0.727695] i8042: PNP: PS/2 appears to have AUX port disabled, if this is incorrect please boot with i8042.nopnp
[    0.216153] ACPI Exception: AE_NOT_FOUND, While evaluating Sleep State [\_S1_] (20140424/hwxface-580)
[    0.216162] ACPI Exception: AE_NOT_FOUND, While evaluating Sleep State [\_S2_] (20140424/hwxface-580[    0.865025] r8169 0000:03:00.0: can't disable ASPM; OS doesn't have ASPM control
[    0.883885] ACPI Warning: SystemIO range 0x0000000000003000-0x000000000000301F conflicts with OpRegion 0x0000000000003000-0x000000000000300F (\_SB_.PCI0.SBUS.SMBI) (20140424/utaddress-254)
[   11.208575] acer_wmi: Enabling Launch Manager failed: 0xe4 - 0x0
[   15.673364] FAT-fs (sda2): utf8 is not a recommended IO charset for FAT filesystems, filesystem will be case sensitive!
[24035.789963] perf interrupt took too long (2531 > 2500), lowering kernel.perf_event_max_sample_rate to 50000

Stéphane Ascoët · 10-23-2017, 01:43 AM

I don't know if the dmesg extract is relevant with the problem. It seems that your chipset isn't fully managed by the kernel... Perhaps that you should make different tries with live distributions.

!!! · 10-23-2017, 03:04 AM

Welcome to LQ. Good troubleshooting efforts, but you'll find more things to dig into
By web-searching the title (without distro; seems to happen to others).
Best wishes. Let us know what you find!!! p.s. Here's one:
https://wiki.ubuntu.com/DebuggingMou..._after_a_while
Very wild-guess: is psmouse module needed / causing conflict? lsmod/rmmod

Tobor · 10-23-2017, 12:11 PM

Output of 'lsmod' :

Code:

Module                  Size  Used by
tun                    26385  2 
ctr                    12927  3 
ccm                    17577  3 
bnep                   17431  2 
binfmt_misc            16949  1 
nfsd                  267034  2 
auth_rpcgss            51209  1 nfsd
oid_registry           12419  1 auth_rpcgss
nfs_acl                12511  1 nfsd
nfs                   192232  0 
lockd                  83389  2 nfs,nfsd
fscache                45542  1 nfs
sunrpc                237406  6 nfs,nfsd,auth_rpcgss,lockd,nfs_acl
nls_utf8               12456  1 
nls_cp437              16553  1 
vfat                   17135  1 
fat                    61986  1 vfat
uvcvideo               79048  0 
videobuf2_vmalloc      12816  1 uvcvideo
videobuf2_memops       12519  1 videobuf2_vmalloc
videobuf2_core         47787  1 uvcvideo
v4l2_common            12995  1 videobuf2_core
videodev              126451  3 uvcvideo,v4l2_common,videobuf2_core
media                  18305  2 uvcvideo,videodev
ecb                    12737  1 
arc4                   12536  2 
iTCO_wdt               12831  0 
rtl8723be              78818  0 
joydev                 17063  0 
btcoexist              49383  1 rtl8723be
iTCO_vendor_support    12649  1 iTCO_wdt
btusb                  29721  0 
rtl8723_common         17920  1 rtl8723be
acer_wmi               30174  0 
rtl_pci                25947  1 rtl8723be
sparse_keymap          12818  1 acer_wmi
rtlwifi                54719  2 rtl_pci,rtl8723be
intel_powerclamp       17159  0 
bluetooth             374455  21 bnep,btusb
mac80211              482315  3 rtl_pci,rtlwifi,rtl8723be
intel_rapl             17356  0 
6lowpan_iphc           16588  1 bluetooth
cfg80211              413828  2 mac80211,rtlwifi
coretemp               12820  0 
rfkill                 18867  6 cfg80211,acer_wmi,bluetooth
kvm_intel             139156  0 
kvm                   392936  1 kvm_intel
i915                  841331  4 
crc32_pclmul           12915  0 
drm_kms_helper         49210  1 i915
snd_hda_codec_hdmi     45118  1 
hid_multitouch         17057  0 
snd_hda_codec_realtek    67168  1 
snd_hda_codec_generic    63181  1 snd_hda_codec_realtek
drm                   249998  6 i915,drm_kms_helper
cryptd                 14516  0 
evdev                  17445  23 
efi_pstore             12805  1 
serio_raw              12849  0 
lpc_ich                20768  0 
pcspkr                 12595  0 
efivars                17257  1 efi_pstore
mfd_core               12601  1 lpc_ich
intel_smartconnect     12448  0 
i2c_algo_bit           12751  1 i915
video                  18096  2 i915,acer_wmi
snd_hda_intel          26407  6 
ac                     12715  0 
button                 12944  1 i915
battery                13356  0 
snd_hda_controller     26646  1 snd_hda_intel
shpchp                 31121  0 
wmi                    17339  1 acer_wmi
snd_hda_codec         104500  5 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_intel,snd_hda_controller
snd_hwdep              13148  1 snd_hda_codec
snd_pcm                88662  4 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel,snd_hda_controller
snd_timer              26720  1 snd_pcm
snd                    65338  20 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_hda_codec_generic,snd_hda_codec,snd_hda_intel
soundcore              13026  2 snd,snd_hda_codec
iosf_mbi               12682  0 
processor              28221  0 
fuse                   83350  3 
parport_pc             26300  0 
ppdev                  16782  0 
lp                     17074  0 
parport                35749  3 lp,ppdev,parport_pc
autofs4                35529  2 
ext4                  481990  1 
crc16                  12343  2 ext4,bluetooth
mbcache                17171  1 ext4
jbd2                   82514  1 ext4
sg                     29973  0 
sd_mod                 44356  4 
crc_t10dif             12431  1 sd_mod
sr_mod                 21903  0 
crct10dif_generic      12581  0 
cdrom                  47424  1 sr_mod
crct10dif_pclmul       13387  1 
crct10dif_common       12356  3 crct10dif_pclmul,crct10dif_generic,crc_t10dif
crc32c_intel           21809  0 
r8169                  68262  0 
mii                    12675  1 r8169
i2c_i801               16965  0 
i2c_hid                17410  0 
hid                   102264  2 i2c_hid,hid_multitouch
xhci_hcd              153036  0 
ahci                   33334  3 
libahci                27158  1 ahci
i2c_designware_platform    12645  0 
i2c_designware_core    12813  1 i2c_designware_platform
i2c_core               46012  9 drm,i915,i2c_i801,i2c_hid,i2c_designware_platform,drm_kms_helper,i2c_algo_bit,v4l2_common,videodev
usbcore               195468  3 btusb,uvcvideo,xhci_hcd
usb_common             12440  1 usbcore
thermal                17559  0 
thermal_sys            27642  4 video,intel_powerclamp,thermal,processor
libata                177508  2 ahci,libahci
scsi_mod              191405  4 sg,libata,sd_mod,sr_mod

!!! · 10-23-2017, 10:31 PM

Did you try the diff suggested in that link? (Esp xorg but Idk x11)
No psmouse which is probably good.
Try a: lsusb (more clues for lqGurus to look at)
Oh, note 5 "Similar Threads" at bottom of page (for more www-digging

)

ondoho · 10-24-2017, 02:09 AM

tell us something about the hardware - bot the mouse and the rest of the machine.
how old/new is it, how non-standard etc.
any reason you're still using jessie?

also the outptu of this:

Code:

lspci -k

can't hurt.

Tobor · 10-27-2017, 04:03 AM

Quote:

Originally Posted by !!!

Did you try the diff suggested in that link? (Esp xorg but Idk x11)
No psmouse which is probably good.
Try a: lsusb (more clues for lqGurus to look at)
Oh, note 5 "Similar Threads" at bottom of page (for more www-digging

)

Yes I tried the method suggested by the link you posted, and then the mouse began to work for a few days but today the cursor stopped moving again.

Output of lsusb :

Code:

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 04f2:b47f Chicony Electronics Co., Ltd 
Bus 001 Device 002: ID 0bda:b005 Realtek Semiconductor Corp. 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Tobor · 10-27-2017, 04:13 AM

Quote:

Originally Posted by ondoho

tell us something about the hardware - bot the mouse and the rest of the machine.
how old/new is it, how non-standard etc.
any reason you're still using jessie?

also the outptu of this:

Code:

lspci -k

can't hurt.

I use two usb mouses, one is a Logitech (can't recall the model) the other one is a Microsoft Wireless Mobile Mouse 4000.

I'm using Jessie because it is the recommended standard OS by a series of books I started reading before the release of Wheezy.

Output of 'lspci -k' :

Code:

00:00.0 Host bridge: Intel Corporation Atom Processor Z36xxx/Z37xxx Series SoC Transaction Register (rev 0e)
	Subsystem: Acer Incorporated [ALI] Device 0939
	Kernel driver in use: iosf_mbi_pci
00:02.0 VGA compatible controller: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Graphics & Display (rev 0e)
	Subsystem: Acer Incorporated [ALI] Device 0939
	Kernel driver in use: i915
00:13.0 SATA controller: Intel Corporation Device 0f23 (rev 0e)
	Subsystem: Acer Incorporated [ALI] Device 0939
	Kernel driver in use: ahci
00:14.0 USB controller: Intel Corporation Atom Processor Z36xxx/Z37xxx Series USB xHCI (rev 0e)
	Subsystem: Acer Incorporated [ALI] Device 0939
	Kernel driver in use: xhci_hcd
00:1a.0 Encryption controller: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Trusted Execution Engine (rev 0e)
	Subsystem: Acer Incorporated [ALI] Device 0939
00:1b.0 Audio device: Intel Corporation Atom Processor Z36xxx/Z37xxx Series High Definition Audio Controller (rev 0e)
	Subsystem: Acer Incorporated [ALI] Device 0939
	Kernel driver in use: snd_hda_intel
00:1c.0 PCI bridge: Intel Corporation Device 0f48 (rev 0e)
	Kernel driver in use: pcieport
00:1c.2 PCI bridge: Intel Corporation Device 0f4c (rev 0e)
	Kernel driver in use: pcieport
00:1c.3 PCI bridge: Intel Corporation Device 0f4e (rev 0e)
	Kernel driver in use: pcieport
00:1f.0 ISA bridge: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Power Control Unit (rev 0e)
	Subsystem: Acer Incorporated [ALI] Device 0939
	Kernel driver in use: lpc_ich
00:1f.3 SMBus: Intel Corporation Device 0f12 (rev 0e)
	Subsystem: Acer Incorporated [ALI] Device 0939
02:00.0 Network controller: Realtek Semiconductor Co., Ltd. RTL8723BE PCIe Wireless Network Adapter
	Subsystem: Acer Incorporated [ALI] Device b734
	Kernel driver in use: rtl8723be
03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 0c)
	Subsystem: Acer Incorporated [ALI] Device 0939
	Kernel driver in use: r8169

EldonCool · 10-27-2017, 11:48 PM

In Windows, when my mouse stops working, I
unplug it and the re plug it. worth a try
on Linux, I suppose.

Tobor · 10-28-2017, 12:56 AM

Quote:

Originally Posted by EldonCool

In Windows, when my mouse stops working, I
unplug it and the re plug it. worth a try
on Linux, I suppose.

I obviously already tried that multiple times.

ondoho · 10-28-2017, 02:37 AM

Quote:

Originally Posted by Tobor

Code:

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 04f2:b47f Chicony Electronics Co., Ltd 
Bus 001 Device 002: ID 0bda:b005 Realtek Semiconductor Corp. 
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

something strange, i think we should be seeing more here.
please unplug both mouses, wait 10s, run lsusb, make note of the output, replug the mouses, wait 10s, run lsusb.
are you seeing 2 more items now?
which?

Quote:

Originally Posted by Tobor

I use two usb mouses, one is a Logitech (can't recall the model) the other one is a Microsoft Wireless Mobile Mouse 4000.

and both randomly stop working?

Tobor · 10-28-2017, 03:02 AM

Quote:

Originally Posted by ondoho

something strange, i think we should be seeing more here.
please unplug both mouses, wait 10s, run lsusb, make note of the output, replug the mouses, wait 10s, run lsusb.
are you seeing 2 more items now?
which?

The output turns out to be the same. No new item.

Quote:

Originally Posted by ondoho

and both randomly stop working?

Yes.

ondoho · 10-28-2017, 03:10 AM

Quote:

Originally Posted by Tobor

The output turns out to be the same. No new item.

ok.
now repeat the same process for 'dmesg' command.

Tobor · 10-31-2017, 03:10 AM

Quote:

Originally Posted by ondoho

ok.
now repeat the same process for 'dmesg' command.

Same.

ondoho · 11-01-2017, 01:26 AM

since your operating system cannot see the device at all, i wonder how it works at all.