[SOLVED] Problems with Logitech bluetooth mouse (M215) and keyboard (K360)

AyasakiHayate · 01-25-2018, 11:31 AM

I bought the keyboard and mouse as a set a while ago. I just made the jump back into the Linux world by installing Arch on my Asus Q500A laptop after both getting fed up with Windows 10, and realizing that everything I kept Windows around for now runs on Linux!

I'm having an intermittent problem with my wireless keyboard and mouse. The touchpad and laptop keyboard are not affected. The mouse is unresponsive, moving just a little bit here and there, and the keyboard may recognize a key press, or may not, or it may input the key five or six times on one key press, command line or X makes no difference.The problem only manifests itself when I first power on the computer, but if I reboot it, they work flawlessly thereafter.

This is dmesg | tail from when I first booted up this morning.

Code:

[   45.033512] logitech-hidpp-device 0003:046D:4004.0005: HID++ 2.0 device connected.
[   45.756861] logitech-hidpp-device 0003:046D:4004.0005: hidpp_devicenametype_get_device_name: received protocol error 0x09
[   45.756959] logitech-hidpp-device 0003:046D:4004.0005: unable to retrieve the name of the device
[   47.840131] logitech-hidpp-device 0003:046D:1020.0004: Can not get the protocol version.
[   51.646844] logitech-hidpp-device 0003:046D:1020.0004: HID++ 1.0 device connected.
[   61.153507] logitech-hidpp-device 0003:046D:4004.0005: hidpp20_batterylevel_get_battery_info: received protocol error 0x09
[   63.736839] logitech-hidpp-device 0003:046D:4004.0005: hidpp20_batterylevel_get_battery_capacity: received protocol error 0x09
[   75.930175] logitech-hidpp-device 0003:046D:4004.0005: hidpp20_batterylevel_get_battery_capacity: received protocol error 0x09
[  193.730152] logitech-hidpp-device 0003:046D:4004.0005: hidpp20_batterylevel_get_battery_capacity: received protocol error 0x09
[  203.960150] logitech-hidpp-device 0003:046D:4004.0005: hidpp20_batterylevel_get_battery_capacity: received protocol error 0x09

Any idea why this happens only at the first boot-up and what I could do to fix it?

jefro · 01-26-2018, 08:39 PM

Just thoughts.

Not sure what is going on. At one time Knoppix put in a wait state to let usb power up or as they called it "settle". Maybe you can replicate this issue by full power down and remove battery. Then press power button a few times to see if it fails on cold boot normally.

It may be possible to put some wait state in this to give time for the usb. I know that it should normally work even in bios so I guess you could double check to see if it works correctly there.

AyasakiHayate · 01-28-2018, 10:11 PM

Well, I never did figure out the root cause of this issue, but I just recently installed updates with pacman -Syu, and the issue has not manifested itself since. I know one of the updates was to the Linux kernel, but I didn't really look at the rest of them that much, so I can't say for sure if maybe something in the kernel was patched, or if it was something else that fixed it.

rpace · 01-29-2018, 04:40 PM

Hi:
I have a similar error: logitech-hidpp-device 0003:046D:200D.0006 Unable to retrieve the name of the device.
I'm running SuSE Tumbleweed and the error started after a kernel update that took me from 4.14.12.1 to 4.14.13.1. I used Snapper to go back to previous kernel. Same problem when 4.14.14.1 was pushed - Rolled back to 4.14.12.1. I have 4.14.15.1 lurking. Will try that later today.