[SOLVED] Network Printer error "Unable to open initial device"

byebyemrgates · 01-10-2018, 09:24 PM

Hi there, wonderful Linux world again! Installed Linux Mint 18 on another machine in the office now, 64 bit, everything great, except:
I added network printer which is Canon iR-ADV C5235/5240, and the drivers available for it are UFR II (whatever that means, you will probably know). Seems to have added fine; but when trying to print test page, blank page comes out with message "unable to open initial device, quitting".
I got drivers from Canon website, but when trying to install, message came "same version already installed", so I assume it is not an issue.
Tried changing ports... no help.
Funny enough, I had no problems on another machine on the same network (32bit), prints fine...
Any ideas? Thanks!!

ferrari · 01-11-2018, 03:11 AM

The UFRII driver is a Canon unified printer driver for Linux.

Let's see how CUPS is configured for your printer. Open a terminal window and run these commands:

Code:

lpstat -t

Code:

egrep -i 'name|filter' /etc/cups/ppd/*

Report back with the output. Don;t forget to enclose the output within code tags (use the # button in the forum editor).

ferrari · 01-11-2018, 03:28 AM

FWIW, I found a stackexchange thread describing the same problem with the same printer model. One Debian user suggested that the driver may rely on some 32-bit libraries, and linked to this Debian printer wiki page where it was suggested that these dependencies were required

Code:

sudo apt-get install libc6-i386 libxml2:i386 lib32z1 libjpeg62:i386 libstdc++6:i386

Similar mentioned here...
https://ubuntuforums.org/showthread.php?t=2337984

Quote:

1. Install dependencies (not sure if all of them are needed):

Code:

sudo apt install libc6-i386 lib32ncurses5 lib32z1
sudo apt install libxml2:i386 libjpeg62:i386 libstdc++6:i386

2. Create a symbolic link '/usr/lib64' to '/usr/lib' (not sure if this is really needed):

Code:

sudo ln -s /usr/lib /usr/lib64

byebyemrgates · 01-11-2018, 06:35 AM

Ferrari, you're a legend, mate! That's kiwi power! I followed your advice and ran
sudo apt-get install libc6-i386 libxml2:i386 lib32z1 libjpeg62:i386 libstdc++6:i386
fixed it in a flash! Cheers!

ferrari · 01-11-2018, 03:45 PM

Thanks for the kind words, and glad to have been of guidance!

pdc_2 · 01-12-2018, 02:14 AM

so interesting how folks install the drivers here; it comes down as linux-UFRII-drv-v340-uken.tar.gz from the Canon Asia site http://support-asia.canon-asia.com/c...100270810.html and it was issued 9th Nov 2017 so recent; there is an install script; so the commands to install should likely be

Code:

cd Downloads

Code:

tar -zxvf linux-UFRII-drv-v340-uken.tar.gz

Code:

cd linux-UFRII-drv-v340-uken

then run the install script with

Code:

sudo ./install.sh

...... if using debian-derived ....... which Mint does

so this package from Canon has rpm; and debian; in both 32bit and 64bit flavours

the readme from Canon says

Quote:

sudo apt-get install libglade2-0 libxml2:i386 libstdc++6:i386

......... as ferrari says .......

byebyemrgates · 01-13-2018, 04:28 PM

Just to comment on what pdc said: when I downloaded canon UFC driver and tried installing it, got a message "this version already installed", so seems like Mint already has it?
It is a very disappointing driver - the display is not very friendly, and some essential features seem to be missing, like saddle stitch and fold.
I will be taking this up with Canon and I will post the progress
has anyone had experience with that?

ferrari · 01-13-2018, 05:56 PM

Quote:

Just to comment on what pdc said: when I downloaded canon UFC driver and tried installing it, got a message "this version already installed", so seems like Mint already has it?

Likely from a prior installation attempt.