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Old 03-04-2010, 09:33 PM   #16
catkin
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Quote:
Originally Posted by JimBrewster View Post
My question is do these tags really help people find the posts?
They don't help me -- I've never used them. I always enter tags when I start a thread, hoping they may be some use to someone ...
 
Old 03-05-2010, 12:10 AM   #17
EricTRA
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Quote:
Originally Posted by Simon Bridge View Post
This could get very big - perhaps it should be divided into sections and subsections?
Could get big indeed, but I for one like the whole topic. Keep it up, I'm learning something new every day. And don't worry about the spelling error(s), someone here will surely point them out

Would like to see something in the 'howto' that stresses the importance of patience towards both newcomers and hardheaded people. I've had the occasion to help out some people here and although I'm not a guru at all, the posters I reply to seem pretty thankful because I'm putting in the time. In my opinion it's very important that someone who puts in time to answer or to guide a poster, takes the time to 'take himself down to the level of understanding of the original poster'. Most of them are newcomers to Linux and if we start throwing funny commands and things they don't understand at them they will get scared off. Lot's of them will just blindly follow your lead without learning anything, so a replier should at least take the time to explain what a command does and why you're telling him to do that.

Kind regards,

Eric
 
Old 03-05-2010, 12:14 AM   #18
EricTRA
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Quote:
Originally Posted by JimBrewster View Post
Nice how-to!

Sometimes with zero-reply posts I want to help out, but don't post a reply because either:

a)I know someone will have a better answer
b)I don't have time to look things up
c)I don't have access to my Linux box (stuck with M$ @ work)

In these cases I will often tag a post with things like the distro+version, tool, app, hardware, etc as appropriate if I think the tags might help knowledgeable folks narrow in on it.

My question is do these tags really help people find the posts?
Hi,

Could you elaborate a bit on the 'tags' please? I don't know where to add them but it might come in handy.

Kind regards,

Eric
 
Old 03-05-2010, 06:14 AM   #19
MTK358
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I have never used or paid attention to tags.
 
Old 03-05-2010, 06:15 AM   #20
Simon Bridge
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Quote:
Originally Posted by MTK358
I always thought it would be nice if everyone marked their threads as [SOLVED] when they are solved, that way members could know who exactly still needs help.
Yes that would be nice - but not actually something that the person answering can really do.

It is mostly useful for those seeking answers themselves - if it is marked [solved] then that is the thread to look in first. It is also good for OPs to post feedback. You'd put this request as part of your stock request for feedback.

"@OP: How did you get on? If you have solved the problem, please tell us what worked and mark the thread solved. That would be a big help - thanks."

Quote:
Originally Posted by minrich
the answer lies in the 'Thread Tools' button above Post #1
Ah, bit it is a context-sensitive menu so I won't have seen it thank go to damgar for pointing this out.

Quote:
Originally Posted by minrich
Oh no, nuther tipo:
All right that's it!

I'm loading this into a text editor and running the spell-checker on it. Guess what, it caught about 30 errors so you can stop being smug (FYI: Repy is a place in Czech Republic, so the sentence refers to threads which do not have anything to do with it.) <sniff>

You know, its actually getting quite hard to hunt through that post for errors.
 
Old 03-05-2010, 06:18 AM   #21
JimBrewster
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Quote:
Originally Posted by EricTRA View Post
Hi,

Could you elaborate a bit on the 'tags' please? I don't know where to add them but it might come in handy.

Kind regards,

Eric
Sure!

At the bottom of each post is a little "tags" button. Just click the button and a one-line text box will appear where you can type in keywords. So if someone has a question about setting up Apache on their Fedora 12 system, I might hit the tag button and type in "fedora apache". As I'm typing "fedora" there will be autocomplete options, like "fedora+10", "fedora+11" and so on, so I can select "fedora+12" from the list.

So far the main potential benefit I can see is that it is possible to search posts by tags, so someone who is a Fedora guru or Apache guru could check for posts with those tags.
 
Old 03-05-2010, 06:19 AM   #22
Simon Bridge
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Quote:
Originally Posted by EricTRA View Post
Hi,

Could you elaborate a bit on the 'tags' please? I don't know where to add them but it might come in handy.

Kind regards,

Eric
At the bottom of each post is a "tags" button and a link explaining what it means.

If we get a tag policy it may be quite useful - finding similar posts etc - but it may be too late for that what with millions of posts and all.
 
Old 03-05-2010, 06:42 AM   #23
Simon Bridge
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Quote:
Originally Posted by EricTRA View Post
Could get big indeed, but I for one like the whole topic. Keep it up, I'm learning something new every day.
Yeah - I remember learning a lot about posting from other very aged members like XavierP myself. When someone who has written more than 9000 of these things writes an answer - pay attention not just to what they say, but how they do it.
Quote:
Would like to see something in the 'howto' that stresses the importance of patience towards both newcomers and hardheaded people.
There is a bit about reading the questions tutorial - and that one stresses patience. I also did a bit on attitude in the assumption of intellegence section. Anyone else thing more patience stress required?

"Gods give me patience - and hurry up about it!"
Quote:
[I]t's very important that someone who puts in time to answer or to guide a poster, takes the time to 'take himself down to the level of understanding of the original poster'. Most of them are newcomers to Linux and if we start throwing funny commands and things they don't understand at them they will get scared off. Lot's of them will just blindly follow your lead without learning anything, so a replier should at least take the time to explain what a command does and why you're telling him to do that.
It can be tricky to gauge the level to pitch the reply to. At east we don't see so much of:

open a terminal and type "command" but without the quotation marks, then press enter.

Most people seem to figure out:

enter command

But I have known someone to type (I kid you not)

command without quotes then press enter

Then there is this. [gif]

Which is where patience comes it...

Last edited by Simon Bridge; 03-05-2010 at 06:52 AM.
 
Old 03-05-2010, 06:51 AM   #24
Simon Bridge
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It occurs to me that if someone makes a post which helps you get the answer for OP, it is polite to hit the thanks button. While you are at it, also search posts by author "Simon Bridge" and hit the thanks button on all the ones you find... saves me creating a dummy user and doing this myself. Appreciated

Good grief: have I really been doing this for 7 years?!
Maybe I should get a life(TM)

"Life"? Don't talk to me about "life"!

Last edited by Simon Bridge; 03-05-2010 at 06:54 AM.
 
Old 03-05-2010, 06:55 AM   #25
Aquarius_Girl
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Quote:
Originally Posted by Simon Bridge
While you are at it, also search posts by author "Simon Bridge" and hit the thanks button on all the ones you find... saves me creating a dummy user and doing this myself. Appreciated
You just want the thanks or you consider it worth while to know who thanked you (i.e. clicked the thanks button) ?

As there is no way to find out who clicked the button, so may be that's the reason many people do not bother to click it
 
Old 03-05-2010, 07:05 AM   #26
brianL
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Quote:
Originally Posted by Simon Bridge View Post
Yeah - I remember learning a lot about posting from other very aged members like XavierP
I think he's a lot older than he claims to be. XavierP's first post was a reply to this question from cbabbage:
Quote:
Plz HELP urgent! I can't connect my Difference Engine to the interwebs.
 
Old 03-05-2010, 07:30 AM   #27
EricTRA
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Quote:
Originally Posted by JimBrewster View Post
Sure!

At the bottom of each post is a little "tags" button. Just click the button and a one-line text box will appear where you can type in keywords. So if someone has a question about setting up Apache on their Fedora 12 system, I might hit the tag button and type in "fedora apache". As I'm typing "fedora" there will be autocomplete options, like "fedora+10", "fedora+11" and so on, so I can select "fedora+12" from the list.

So far the main potential benefit I can see is that it is possible to search posts by tags, so someone who is a Fedora guru or Apache guru could check for posts with those tags.
I've been here for quite some time and posting quite a lot but never even paid attention to that. Thanks for pointing it out an explaning the use.

Kind regards,

Eric
 
Old 03-05-2010, 08:13 AM   #28
damgar
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Quote:
There is a bit about reading the questions tutorial - and that one stresses patience. I also did a bit on attitude in the assumption of intellegence section. Anyone else thing more patience stress required?
Maybe a warning!

My hat is of to ericTRA for the patience I've seen him exhibit in a thread I felt had been answered sufficiently repeatedlyj by multiple people for taking a newbie on for another 3 days after myself and others had given up until the newbie finally got a resoltution. Patience of Job as my Mom would say.

The point I'm making is just like the homework policy, too much help can be counterproductive to the development of the new user. It might be worth a mention that some people will require/seek ENORMOUS PATIENCE.
 
Old 03-05-2010, 08:59 AM   #29
XavierP
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What none of you realise is that I am in fact one of the SQL servers which achieved sentience.

Tags are useful for double-categorising. To explain: let's say you write a post but don't know whether it's mostly Hardware or mostly Software. Now, you could double post and risk your posting rep, or you could put it in Software and tag it as "hardware". This would let everyone know that there appears to be a couple of things it could be and it becomes searchable by tag.

You can do the same with a post. If you tag a post with "solution", for example, this would let others know which one worked for you. These posts also become more easily searchable.

Whatever you do, DON'T use the tagspace to either put your title in or to put in random gibberish. To use this thread title as an example, you would end up with "A, Answering, Linux, Question" as the tags. Only one of those words is usefully searchable as "A" or "Linux" or "Question" are all words generally used here. Arguably "Answering" is also a crap word to try to search on.
 
Old 03-05-2010, 08:59 AM   #30
salasi
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Quote:
Originally Posted by Simon Bridge View Post
Bad titles
It is acceptable to avoid the bad titles you see in ZR threads. There is a type of person who is drawn to these ones, so they will get answered.
I go through different opinions on bad titles: they are clearly a bad thing, as a proliferation of bad titles makes it more difficult for people to search through already existing answers and finding answers to their questions there.

Sometimes I feel that just ignoring the 'bad title' posts is the thing to do, sometimes I try to answer, pointing out that the title is a bad one (and note that hardly ever does it happen that the OP will revise the title from 'Urgent; please help' to 'Problem setting up Apache on a laptop with limited memory', even when the bad title aspect has been pointed out.)

Quote:
If you are new to giving answers, these can be instructive, and you'll be saving someone else the bother. Mouse-over the title to see if they put something helpful in the first paragraph.
One important, and common, category of posts that you do not directly discuss are the incomprehensible/semi-comprehensible ones. There are many posts like:
'poble wit pache rgnet, plzzz lp'

At some point, you have to say, 'Please write in English' for more marginal cases, it seems reasonable to ask whether that was 'Apache' or 'a patch' that had caused the problem.


Quote:
Homework:
....
Homework-style reply:
How to tutor someone in gnu/Linux is outside the scope of this howto - there is a lot of documentation and research on 1-1 teaching techniques if you want to get really good at this. The basic method is as follows:

Think about the process you use to discover the answer to this type of question yourself, then attempt to guide, patiently, the poster through those steps.
I think the rule of thumb for 'Homework-style' questions is to try to provoke the OP to discover the answer themselves, rather than giving them an answer that they do not have to think about, before submitting it for marking.

The OP is doing some kind of course, and that course should be 'do-able' without external expert advice, but the teaching methods that work for one person don't always work for others. So, it is legitimate to provoke the OP into thinking about the problem in a different way (which may or may not be the way that takes the OP forward), but spoon-feeding them with an answer doesn't help in the longer term.


Quote:
Use the search function
You search LQ and Google for answers because OP probably hasn't - or has yet to acquire your level of skill with it. When you find them, post the link.
and
Quote:
At the bottom of each post is a "tags" button and a link explaining what it means.

If we get a tag policy it may be quite useful - finding similar posts etc - but it may be too late for that what with millions of posts and all.
I think the point the point about tags is that they should help someone trying to find existing posts on a closely related subject. So, they don't really help anyone 'in' the current thread, but they do/should help in avoiding hundreds of repeat posts of essentially the same subject. (...and why do these go in waves...the '32/64 bit software' and/or the 'I don't see all of my memory' has been a recent one, but 'What distro should I select for a low resource computer' is more of a long-term favourite.)

(Their use for, eg, Apache gurus has been mentioned, but I don't see that as the main advantage, but a subsidiary benefit: YMMV.)

However, searching for existing threads doesn't really happen as much as it should today, so maybe we should be discussing how this could be made to work better. I think it might help if there was a list of easily-selected, pre-chosen, tags that you could choose from, as a default, with a bit more pain to come up with your own, brand new, tag.

Maybe, if, before you could start a thread (at least for your first few thread starts), you were asked about what your tags were going to be and then asked whether you wanted to see the list of posts that had those tags, that would be a prompt.

If I thought that the next million posts could all be made to comply with some policy, I'd probably be prepared to take this on as a mission, but I suspect that all we can do is improve things a little bit.

Quote:
Correcting Questioners
Users will often not follow the question guidelines, correcting peoples posting style is an educational process which improves our community as well as the overall literacy. Familiarize yourself with the tutorials section, particularly the bits about asking questions, they apply to you to.
UTCs...
Quote:
to you too.
Quote:
Do not waste time replying to someone only to tell them how badly they've written their question. Many questions titled "URGENT" have a dozen replies from people telling OP how they won't get any replies.

If a post actually breaks rules, don't reply at all - just hit the "inform moderator" button.
So, you are saying a post with the title 'Urgent' or 'Help me!!!!!!!!' should just be reported? OK.

Quote:
Create stock replies
If you find yourself writing the same thing repeatedly, write it in a text file in your system. When you next see the need for it, you can cut and paste and get away.
Yes, you are right that this would be an economy, but shouldn't we also consider whether a tutorial or article might not be more appropriate?


Quote:
Encourage feedback
OPs do not always realist that they are expected to provide feedback by replying to posts. If you do not get feedback in 48 hours, post "How did you get on with this?" - that question will appear in the email notification and prompt a reply.
...the OP is never a realist, but do not often realise???

Quote:
Reward the questioner
When a user finds an answer, congratulate them. Even if it was like pulling teeth.
...as long as it was only theirs...

Quote:
RTFM
Users do not read the manual, we know this. But even when they do, they do not always understand it. That is what you are here for.
I always wondered about that...meaning of life discovered...

Quote:
If the information is available in the manual, assume intelligence: they missed it. Reply "man command" and follow up by pointing out the section that contains the information needed.
You know and I know that they didn't. But we'll play let's pretend, shall we? By the way, why does no one use 'apropos' or 'man -k', which seems to be a synonym?

Quote:
GIYF:
Same advice as RTFM, but this is not as bad. If you did a Google and got lots of hits which would help, then post a link to the first one with GIYF - and a smiley.
Maybe you want to re-think the acronym; were someone to conclude that this starts 'google it yourself', the final outcome might not be what you want, if they don't think that the F is likely to stand for 'Friend'.

@EricTRA
Quote:
Would like to see something in the 'howto' that stresses the importance of patience towards both newcomers and hardheaded people.
Quote:
There is a bit about reading the questions tutorial - and that one stresses patience. I also did a bit on attitude in the assumption of intellegence section. Anyone else thing more patience stress required?
...ahh, the patience thing...

I'm not sure about Eric's point about 'hardheaded people'. I think that exactly what he means here may not have been very clear (at least to me).

On the other hand, there are many posts by people for whom English clearly isn't their first language; I'm always impressed that these are not the worst to read (that, surprisingly sought-after, award seems to go to the people who have ignored the ban on text-ese, and who just run everything together without any sign of paragraphs, punctuation or ability to use the shift key...I always say to myself they will really struggle if they ever have to work with computers ). Clearly, consideration is needed for those who struggle with English, but, IMHO, shouldn't extend to those who have decided that it is easier not to struggle with English.
 
  


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