Greetingz!
I don't know about their support (my company has several implementations, and no one seems to know what our support contract number is).
There's a few SecurID sites I keep running when one of the filthy developers breaks something (they're all Production).
For setup, just run
./config, then
./protectURL.
Troubleshooting a broke install because someone thought it'd be cute to convert an Apache install into a virtual-host setup is another matter.
Also,
the manual's a big help.
