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Old 03-28-2012, 01:53 AM   #1
devUnix
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Registered: Oct 2010
Location: Bengaluru, India
Distribution: RHEL 5.1 on My PC, & SunOS / Sun Solaris, RHEL, SuSe, Debian, FreeBSD and other Linux flavors @ Work
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ITIL Materials


Hi Everybody!


Have you studied (and implemented) ITIL in your organisation? I am ITIL V3 certified and want to get more in-depth knowledge of it. I have been Googling around for a while and all I find is some introductory and case study materials. Those which are study guides are either part of a subscription or need to be ordered online/purchased.

Do you have any pointers to in-depth guides that can be downloaded without any subscription / charge?

There seems to be scarcity of in-depth study materials that could otherwise be freely available on the Internet. Just see how easily we find Open Source related materials on the Internet be it a technology stuff such as Unix or Linux or a programming language such as PHP or Perl or be it some other theory and practice. Even proprietary stuffs are available for free download so that users/organisations can benefit from them and then also subscribe for professional/commercial support if they need.

Interested readers can check out this website that has many other related stuffs such as Project Management / APM, PRINCE2, etc., and this site also gives pointers to other related websites but it seems the downloadable stuffs are identical:

PHP Code:
http://www.itiltraining.com/
http://www.itiltraining.com/useful-itil-links.asp 
Well, would you like to share some of your "Best Practices" that you apply at your work place such as for Incident/Change/Problem Management and other related aspects/domains?

Last edited by devUnix; 03-28-2012 at 01:59 AM.
 
Old 03-28-2012, 04:00 AM   #2
linuxlover.chaitanya
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Location: Nagpur, India
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This might not be the exact thing you want but something similar and worth a look

http://technet.microsoft.com/en-us/l.../cc506049.aspx
 
  


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