LinuxQuestions.org
Download your favorite Linux distribution at LQ ISO.
Go Back   LinuxQuestions.org > Blogs > trevorparsons
User Name
Password

Notices

Rate this Entry

Setting up Gitso on Ubuntu to provide remote support

Posted 12-23-2012 at 10:28 PM by trevorparsons
Updated 12-23-2012 at 10:33 PM by trevorparsons

I have quite a few Ubuntu installations in the wild, set up for friends and clients. I support them all -- well, those of them that require support -- using Gitso, which is a nice little front end to x11vnc and vncviewer, with connections tunnelled over ssh.

The only work that needs doing at the support end is to set one's router to forward port 5500 to the machine on which you'll be doing the remote support. Then it's just a case of running Gitso, switching the radio button to 'Give support', and clicking the Start button.

At the other end, the person needing help has to run Gitso and put your IP address (or equivalent) into the 'Enter/select support address' space before clicking start. Some people find this difficult to do. So I like to set Gitso up on their machine such that it automatically connects to my machine as soon as they run it.

To do this, having installed Gitso (using the latest .deb package from the downloads page, fire up a terminal and edit /usr/share/applications/gitso.desktop, which is Gitso's launcher configuration file.

I'd tend to fire up a terminal and do

Code:
sudo vim /usr/share/applications/gitso.desktop
but if you prefer to use a graphical text editor you could click the Dash Home icon (or hit the Windows, sorry Super key) and type

Code:
gksudo gedit /usr/share/applications/gitso.desktop
Go ahead and change

Code:
Exec=gitso
to

Code:
Exec=gitso --connect example.com
where example.com is your external IP address or, more likely, a dynamic DNS hostname which points to whatever your IP address is currently. I use the services of DynDNS. Other providers are available.

For aesthetic reasons I also change

Code:
Icon=/usr/share/gitso/icon.ico
to

Code:
Icon=/usr/share/gitso/icon.png
in order to make the Gitso launcher show the correct icon (a purple box with an eye on it).

Save the file. That's it. You might like to launch Gitso once on your friend's/client's machine to check that your support address is entered correctly (it'll come up in the 'Enter/select support address' space), and also maybe to lock the Gitso icon to the Unity launcher, so they can find it easily.

Happy supporting. And thanks to the developers of Gitso for a great bit of software.
Posted in Uncategorized
Views 701 Comments 0
« Prev     Main     Next »
Total Comments 0

Comments

 

  



All times are GMT -5. The time now is 04:35 PM.

Main Menu
Advertisement

My LQ
Write for LQ
LinuxQuestions.org is looking for people interested in writing Editorials, Articles, Reviews, and more. If you'd like to contribute content, let us know.
Main Menu
Syndicate
RSS1  Latest Threads
RSS1  LQ News
Twitter: @linuxquestions
identi.ca: @linuxquestions
Facebook: linuxquestions Google+: linuxquestions
Open Source Consulting | Domain Registration