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HP printer issue instalation in Archlinux

Hello, I have some problem installing my HP LaserJet CP1025nw color in Archlinux.

The steps I follow was:
1. Install CUPS, following the Arch Wiki.
Here also enable and start the service.
2. Configure the printer in CUPS.
3. Install HPLIP and HPLIP-PLUGIN
4. Install foo2zjs-nightly from git.

Here some outputs:

Code:

lsusb

Code:

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub

Bus 001 Device 002: ID 046d:c077 Logitech, Inc. M105 Optical Mouse

Bus 001 Device 004: ID 04e8:6860 Samsung Electronics Co., Ltd Galaxy series, misc. (MTP mode)

Bus 001 Device 006: ID 03f0:112a HP, Inc HP LaserJet CP 1025nw

Bus 001 Device 003: ID 04f3:0103 Elan Microelectronics Corp. ActiveJet K-2024 Multimedia Keyboard

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

As show this command the printer is recognized (is connected), but when I run:

Code:

sudo hp-setup

The output is:

Code:

HP Linux Imaging and Printing System (ver. 3.20.6)

Printer/Fax Setup Utility ver. 9.0



Copyright (c) 2001-18 HP Development Company, LP

This software comes with ABSOLUTELY NO WARRANTY.

This is free software, and you are welcome to distribute it

under certain conditions. See COPYING file for more details.



QStandardPaths: XDG_RUNTIME_DIR not set, defaulting to '/tmp/runtime-root'

Searching... (bus=usb, search=(None), desc=0)

error: No devices found on bus: usb

And for the check tool of HP:

Code:

sudo hp-check

The output is:

Code:

/usr/bin/hp-check:685: SyntaxWarning: "is not" with a literal. Did you mean "!="?

  if 'getfacl' not in g and '' is not g and 'file' not in g:

Saving output in log file: /home/rodrigo/hp-check.log



HP Linux Imaging and Printing System (ver. 3.20.6)

Dependency/Version Check Utility ver. 15.1



Copyright (c) 2001-18 HP Development Company, LP

This software comes with ABSOLUTELY NO WARRANTY.

This is free software, and you are welcome to distribute it

under certain conditions. See COPYING file for more details.



Note: hp-check can be run in three modes:

1. Compile-time check mode (-c or --compile): Use this mode before compiling the

HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies

are installed to successfully compile HPLIP.                                    

2. Run-time check mode (-r or --run): Use this mode to determine if a distro    

supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball  

has the proper dependencies installed to successfully run.                      

3. Both compile- and run-time check mode (-b or --both) (Default): This mode    

will check both of the above cases (both compile- and run-time dependencies).  



Check types:                                                                    

a. EXTERNALDEP - External Dependencies                                          

b. GENERALDEP - General Dependencies (required both at compile and run time)    

c. COMPILEDEP - Compile time Dependencies                                      

d. [All are run-time checks]                                                    

PYEXT SCANCONF QUEUES PERMISSION                                                



Status Types:

    OK

    MISSING      - Missing Dependency or Permission or Plug-in

    INCOMPAT      - Incompatible dependency-version or Plugin-version



warning: 0- version is not supported. Using 0-0 versions dependencies to verify and install...



---------------

| SYSTEM INFO |

---------------



 Kernel: 5.8.8-arch1-1 #1 SMP PREEMPT Wed, 09 Sep 2020 18:59:45 +0000 GNU/Linux

 Host: escritorio

 Proc: 5.8.8-arch1-1 #1 SMP PREEMPT Wed, 09 Sep 2020 18:59:45 +0000 GNU/Linux

 Distribution: 0 

 Bitness: 64 bit





-----------------------

| HPLIP CONFIGURATION |

-----------------------



HPLIP-Version: HPLIP 3.20.6

HPLIP-Home: /usr/share/hplip

warning: HPLIP-Installation: Auto installation is not supported for 0 distro  version 



Current contents of '/etc/hp/hplip.conf' file:

# hplip.conf.  Generated from hplip.conf.in by configure.



[hplip]

version=3.20.6



[dirs]

home=/usr/share/hplip

run=/var/run

ppd=/usr/share/ppd/HP

ppdbase=/usr/share/ppd

doc=/usr/share/doc/hplip-3.20.6

html=/usr/share/doc/hplip-3.20.6

icon=/usr/share/applications

cupsbackend=/usr/lib/cups/backend

cupsfilter=/usr/lib/cups/filter

drv=/usr/share/cups/drv/hp

bin=/usr/bin

apparmor=/etc/apparmor.d

# Following values are determined at configure time and cannot be changed.

[configure]

network-build=yes

libusb01-build=no

pp-build=yes

gui-build=yes

scanner-build=yes

fax-build=yes

dbus-build=yes

cups11-build=no

doc-build=yes

shadow-build=no

hpijs-install=no

foomatic-drv-install=no

foomatic-ppd-install=no

foomatic-rip-hplip-install=no

hpcups-install=yes

cups-drv-install=yes

cups-ppd-install=no

internal-tag=3.20.6

restricted-build=no

ui-toolkit=qt5

qt3=no

qt4=no

qt5=yes

policy-kit=no

lite-build=no

udev_sysfs_rules=no

hpcups-only-build=no

hpijs-only-build=no

apparmor_build=no

class-driver=no





Current contents of '/var/lib/hp/hplip.state' file:

[plugin]

installed = 1

eula = 1

version = 3.20.6





Current contents of '~/.hplip/hplip.conf' file:

warning: Could not access file: No such file or directory

 <Package-name>        <Package-Desc>      <Required/Optional> <Min-Version> <Installed-Version> <Status>  <Comment>



-------------------------

| External Dependencies |

-------------------------



 cups                CUPS - Common Unix Printing System                          REQUIRED        1.1            2.3.3          OK        'CUPS Scheduler is running'

 gs                  GhostScript - PostScript and PDF language interpreter and previewer REQUIRED        7.05            9.53.0          OK        -

 error: xsane        xsane - Graphical scanner frontend for SANE                  OPTIONAL        0.9            -              MISSING    'xsane needs to be installed'

 error: scanimage    scanimage - Shell scanning program                          OPTIONAL        1.0            -              MISSING    'scanimage needs to be installed'

 dbus                DBus - Message bus system                                    REQUIRED        -              1.12.20        OK        -

 policykit            PolicyKit - Administrative policy framework                  OPTIONAL        -              0.117          OK        -

 network              network -wget                                                OPTIONAL        -              1.20.3          OK        -

 avahi-utils          avahi-utils                                                  OPTIONAL        -              0.8            OK        -



------------------------

| General Dependencies |

------------------------



 libjpeg              libjpeg - JPEG library                                      REQUIRED        -              -              OK        -

 cups-devel          CUPS devel- Common Unix Printing System development files    REQUIRED        -              2.3.3          OK        -

 cups-image          CUPS image - CUPS image development files                    REQUIRED        -              2.3.3          OK        -

 libpthread          libpthread - POSIX threads library                          REQUIRED        -              b'2.32'        OK        -

 libusb              libusb - USB library                                        REQUIRED        -              1.0            OK        -

 error: sane          SANE - Scanning library                                      REQUIRED        -              -              MISSING    'sane needs to be installed'

 error: sane-devel    SANE - Scanning library development files                    REQUIRED        -              -              MISSING    'sane-devel needs to be installed'

 libnetsnmp-devel    libnetsnmp-devel - SNMP networking library development files REQUIRED        5.0.9          5.8            OK        -

 libcrypto            libcrypto - OpenSSL cryptographic library                    REQUIRED        -              1.1.1          OK        -

 python3X            Python 2.2 or greater - Python programming language          REQUIRED        2.2            3.8.5          OK        -

 error: python3-notify2 Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL        -              -              MISSING    'python3-notify2 needs to be installed'

 error: python3-pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4                        OPTIONAL        4.0            -              MISSING    'python3-pyqt4-dbus needs to be installed'

 error: python3-pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x)        REQUIRED        4.0            -              MISSING    'python3-pyqt4 needs to be installed'

 python3-dbus        Python DBus - Python bindings for DBus                      REQUIRED        0.80.0          1.2.16          OK        -

 python3-xml          Python XML libraries                                        REQUIRED        -              2.2.9          OK        -

 python3-devel        Python devel - Python development files                      REQUIRED        2.2            3.8.5          OK        -

 python3-pil          PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL        -              7.2.0          OK        -

 error: python3-reportlab Reportlab - PDF library for Python                          OPTIONAL        2.0            -              MISSING    'python3-reportlab needs to be installed'



--------------

| COMPILEDEP |

--------------



 libtool              libtool - Library building support services                  REQUIRED        -              2.4.6          OK        -

 gcc                  gcc - GNU Project C and C++ Compiler                        REQUIRED        -              10.2.0          OK        -

 make                make - GNU make utility to maintain groups of programs      REQUIRED        3.0            4.3            OK        -



---------------------

| Python Extentions |

---------------------



 cupsext              CUPS-Extension                                              REQUIRED        -              3.20.6          OK        -

 hpmudext            IO-Extension                                                REQUIRED        -              3.20.6          OK        -



----------------------

| Scan Configuration |

----------------------



'/etc/sane.d/dll.conf' not found.

 hpaio                HPLIP-SANE-Backend                                          REQUIRED        -              3.20.6          OK        'hpaio found in /etc/sane.d/dll.conf'

error: NOT FOUND OR FAILED TO LOAD! Please reinstall HPLIP and check for the proper installation of scanext.

 error: scanext      Scan-SANE-Extension                                          REQUIRED        -              3.20.6          MISSING    'scanext needs to be installed'



------------------------------

| DISCOVERED SCANNER DEVICES |

------------------------------





--------------------------

| DISCOVERED USB DEVICES |

--------------------------



No devices found.



---------------------------------

| INSTALLED CUPS PRINTER QUEUES |

---------------------------------



 

cp1025nw

--------

Type: Unknown

Device URI: usb://HP/LaserJet%20CP%201025nw?serial=0YM51TSKPR1a





--------------

| PERMISSION |

--------------



error: Unsupported model: HP_LaserJet_CP_1025nw

 

-----------

| SUMMARY |

-----------



Missing Required Dependencies

-----------------------------

None



Missing Optional Dependencies

-----------------------------

None





Total Errors: 9

Total Warnings: 1

I have no idea what happen. I suppose that the issue is between the connection (I mean feedback) between the printer and the PC, but I can't fix it.

Thank you.

Ruy

I am on fedora and used to do the hplip install using the hplip-(version).run file downloaded directly from HP here before the distribution packages became clean enough to do everything needed. The .run file takes care of the compiling and installing for you and with the .tar.gz file you have to do that manually.

One thing I found with that method of installing/updating hplip was that it worked best when installed directly by the user instead of root. It would ask for the root password during the install so that when needed it had access to put the bits where needed. Both the .run file and hp-setup were smart enough to know when they needed root access and when not. Hp-setup also pulls in the plugin for you. You can download the hplip-plugin-xxx.run file from here and point hp-setup to that if you wish, or allow hp-setup to download it for you. AFAIK the plugin is only needed to support the scanner.

HP has detailed information on how to do the hplip installation using the .run file here .

I had a lot of problems doing the install as root, similar to what you are having when using sudo.
I would suggest doing a removal of both all configured HP printers and the hplip software, then reinstall as a regular user. That should solve the issues you are having.

Here are some other items I find as possibly problematic:
1. Configuring the printer in cups is not necessary and can be counter-productive, especially if it uses the wrong driver. Hp-setup will configure the printer for you with the proper driver if installed correctly.
2. Why are you installing foo2zjs-nightly? Is it really needed for the printer? That is an additional printer driver and may conflict with HPLIP, especially when installed after hplip.
3. If your printer is capable of scanning ( I don't think it is ) and you wish to use your scanner you will need to install scanning software. It recommends xsane in the check ouput.
4. For the best results you should fix all the errors shown in the dependencies area, especially the REQUIRED and MISSING ones. Those can prevent the full and functional install. The OPTIONAL and MISSING ones can be ignored, but some functionality may be impacted.

Fix the compile errors first then worry about the install and setup after the compile completes properly!

I think you can get away from root in /etc/cups/cupsd.conf. I use the interface at http://localhost:631 for most setup stuff once the printer is in.

Hello computersavvy, thanks for your answer, I'll try to clarify the items you sugest:

1. I was wrong, configure the printer in CUPS is not neccesary, with hp-setup is enough.

2. Again, I was wrong. foo2zjs-nightly is an alternative to hplip, is one or the other, not the boot. I was reading the wiki and said that since 2018 exist some conflicts between the both.

3. The printer is not capable of scanning (is only a printer).

4. Yes, I was trying, but not work. I must be said that I try to install the dependencies required but I can't, especially with python3-pyqt4. Now pyqt4 is not working, is for old version of python, actually is used pyqt5. I install pyqt5 but still not working.

Today I uninstall cups, cups-pdf, foo2zjs-nightly, hplip and hplip-plugin, and try to reinstall the printer again, but nothing. The same problem.

And then I try to install it from .run as you suggest, but when I run the command:

Code:

sh hplip-3.20.6.run

I get the output:

Code:

ModuleNotFoundError: No module named 'distro'

As alternative I try with the package, and when I try:

Code:

makepkg -si

The output is:

Code:

==> ERROR: PKGBUILD no existe.

So, I leave the work for today. I'm too tired to try found a solution now, so I will return tomorrow :).

Thank you.

Hello business_kid, thank you for the answer.

I try to configure the printer in this way (with the browser), but the driver is not loaded so is not detected, it require a PPD file, which I can't find.

Thank you.

Let me clear up a few things. Cups uses python2 IIRC. hp-setup should download the PPD for you.I've even had the browser interface do it.

Not quite. The ppd files (for supported models) are included as part of the hplip package.

Hello guys, the problem I don't understand is why there are not communication between the PC and the printer, if it is read with the lsusb. I suppose that is caused for the python library required, but I can't find it in the repositories.

When I install hplip from pacman, it not work.
But, in the other hand, when I try to install it with the makepkg or with the .run file, I can't do it.

The output I get when I try to install hplip with the .run file is:

Code:

HP Linux Imaging and Printing System (ver. 3.20.6)

HPLIP Installer ver. 5.1



Copyright (c) 2001-18 HP Development Company, LP

This software comes with ABSOLUTELY NO WARRANTY.

This is free software, and you are welcome to distribute it

under certain conditions. See COPYING file for more details.



Installer log saved in: hplip-install_Sat-19-Sep-2020_18:21:32.log



Traceback (most recent call last):

  File "/home/rodrigo/Downloads/HPLIP/Instalar/hplip-3.20.6/base/password.py", line 85, in get_distro_name

    os_name = platform.dist()[0]

AttributeError: module 'platform' has no attribute 'dist'



During handling of the above exception, another exception occurred:



Traceback (most recent call last):

  File "./install.py", line 241, in <module>

    text_install.start(language, auto, test_depends, test_unknown, assume_network, max_retries, enable, disable)

  File "/home/rodrigo/Downloads/HPLIP/Instalar/hplip-3.20.6/installer/text_install.py", line 63, in start

    core = CoreInstall(MODE_INSTALLER, INTERACTIVE_MODE)

  File "/home/rodrigo/Downloads/HPLIP/Instalar/hplip-3.20.6/installer/core_install.py", line 240, in __init__

    self.passwordObj = password.Password(ui_mode)

  File "/home/rodrigo/Downloads/HPLIP/Instalar/hplip-3.20.6/base/password.py", line 118, in __init__

    self.__readAuthType()  # self.__authType

  File "/home/rodrigo/Downloads/HPLIP/Instalar/hplip-3.20.6/base/password.py", line 141, in __readAuthType

    distro_name = get_distro_name().lower().replace(" ","")

  File "/home/rodrigo/Downloads/HPLIP/Instalar/hplip-3.20.6/base/password.py", line 87, in get_distro_name

    import distro

ModuleNotFoundError: No module named 'distro'

Thank you.

It's telling you there's no module 'distro' or somesuch

Code:

bash-5.0$ find -name 'dist*'

./distutils

./distutils/dist.pyo

./distutils/dist.py

./distutils/dist.pyc

./site-packages/distro-1.4.0-py2.7.egg-info

./site-packages/nuget/distutils.command.bdist_wininst.py

./site-packages/distro.py

./site-packages/distro.pyc

./site-packages/setuptools/command/dist_info.py

./site-packages/setuptools/command/dist_info.pyc

./site-packages/setuptools/dist.py

./site-packages/setuptools/dist.pyc

./site-packages/pip/_internal/distributions

./site-packages/pip/_internal/utils/distutils_args.py

./site-packages/pip/_internal/utils/distutils_args.pyc

./site-packages/pip/_vendor/distro.py

./site-packages/pip/_vendor/distro.pyc

./site-packages/pip/_vendor/distlib

bash-5.0$

I imagine you're missing some of the ones in site-packages/

Hello business_kid, after the last post, I was looking and reading in internet and I found the same result. So I install the python-distro and python2-distro packages and try to install with the .run file.

Code:

[rodrigo@escritorio Instalar]$ sh hplip-3.20.6.run

The output is:

Code:

HP Linux Imaging and Printing System (ver. 3.20.6)

HPLIP Installer ver. 5.1



Copyright (c) 2001-18 HP Development Company, LP

This software comes with ABSOLUTELY NO WARRANTY.

This is free software, and you are welcome to distribute it

under certain conditions. See COPYING file for more details.



Installer log saved in: hplip-install_Mon-21-Sep-2020_09:10:10.log



\

note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.

error: Auto installation is not supported for 'unknown' distro so all dependencies may not be installed. 

Please install manually as mentioned in 'http://hplipopensource.com/hplip-web/install/manual/index.html' web-site



Press 'y' to continue auto installation. Press 'n' to quit auto instalation(y=yes, n=no*): n

When I go to the link page, is not found.

If I run the command:

Code:

[rodrigo@escritorio ~]$ find -name 'dist*'

There are no output.

I install this two packages because are the only ones in the Arch repository.

Thank you.

Don't know about the .run file. I always installed the package in whatever distro I was abusing at the time. I forgot to say, whatI did in my last post was

Code:

cd /usr/lib(64)/python2.7

find -name 'dist*'

It needs to keep track of the Python version number, and the linux version. Hope that's clearer.

Hello business_kid, I'm using the .run file because the pacman package give me errors, so I try to install it from the .run file.

Here the code:

Code:

[rodrigo@escritorio ~]$ cd /usr/lib64/python2.7

[rodrigo@escritorio python2.7]$ find -name 'dist*'

./site-packages/distro.pyo

./site-packages/setuptools/command/dist_info.py

./site-packages/setuptools/command/dist_info.pyc

./site-packages/setuptools/command/dist_info.pyo

./site-packages/setuptools/dist.py

./site-packages/setuptools/dist.pyo

./site-packages/setuptools/dist.pyc

./site-packages/distro-1.5.0-py2.7.egg-info

./site-packages/distro.py

./site-packages/distro.pyc

./distutils

./distutils/dist.py

./distutils/dist.pyo

./distutils/dist.pyc

Perhaps this is usefull for the python versions:

Code:

[rodrigo@escritorio ~]$ /usr/bin/python3 -V

Python 3.8.5

[rodrigo@escritorio ~]$ /usr/bin/python2 -V

Python 2.7.18

I'm using Archlinux:

Code:

[rodrigo@escritorio ~]$ cat /proc/version

Linux version 5.8.10-arch1-1 (linux@archlinux) (gcc (GCC) 10.2.0, GNU ld (GNU Binutils) 2.35) #1 SMP PREEMPT Thu, 17 Sep 2020 18:01:06 +0000

Thank you.

Ok, just a quick check: I've got 14 entries in site-packages, you've got 10. Why not sort that out. There's a thing in python called pip (for python2.x) and pip3(for python3.x).
It installs and uninstalls modules. Man pip is your friend. You don't appear to have any site-packages/pip/ stuff.

Things can be installed without having pip install them. You might have to diff them to be sure. I'd also point out that solving problems usually requires more effort at your end than I've seen from you to date. Problems in linux don't usually go away magically. You may have to bend them straight.

Have you Arch Linux?

Hello business_kid, I have a very bad experience installing and using pip. In my notebook I install pip and when I update the system, it break it and I have to do a clean installation, so I decided not use pip, instead pip I use the official repositories python-package, as I use a little number of modules from python I have no problem since I install it in this way.

When I have some problem I follow this way:
1. Search in internet and the official forums and pages (in this case Arch wiki) and other sources, and I try to solve it myself.
2. If the point 1 fail (I can't solve the problem), I go to some forum (like this) to find some help from people who knows a lot more.

In this case I try a lot of things but still not working, so I came here. I know that there are not magical solutions, but I have no idea which is the problem.

I have Arch Linux in my notebook since around 3 years ago and in this PC (desktop) from 4 months ago (previously it had installed windows 7). I love this distro and usually I have no problems with it.

Thank you.

Then I'm not sure I can help you. Personally, I'd recommend a different distro.

Arch is one of these 'roll up your sleeves type distros and you need to compile stuff. The .run file presumes a normal distro, and is hardly suitable. Pip is normally simple, no issuesIt seems like yo0urt python is hosed and cups requires python. Go figure.