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phspy

10-23-2013 09:21 PM

Error message from sosreport

Hi there,

I got the following output when running sosreport, what's the problem?

Thanks!

...
Please enter your first initial and last name [gis1]: abc
Please enter the case number that you are generating this report for: xyz

Traceback (most recent call last): ][00:01/--:--]
File "/usr/sbin/sosreport", line 787, in ?
sosreport()
File "/usr/sbin/sosreport", line 670, in sosreport
if not plug.wait(0.5):
File "/usr/lib/python2.3/site-packages/sos/plugintools.py", line 478, in wait
self.thread.join(timeout)
File "/usr/lib/python2.3/threading.py", line 470, in join
assert self.__started, "cannot join thread before it is started"
AssertionError: cannot join thread before it is started
[root@gis1]#[/I]

TB0ne

10-24-2013 02:35 PM

Quote:

Originally Posted by phspy (Post 5051253)

Hi there,
I got the following output when running sosreport, what's the problem?

Please enter your first initial and last name [gis1]: abc
Please enter the case number that you are generating this report for: xyz

Traceback (most recent call last): ][00:01/--:--]
File "/usr/sbin/sosreport", line 787, in ?
sosreport()
File "/usr/sbin/sosreport", line 670, in sosreport
if not plug.wait(0.5):
File "/usr/lib/python2.3/site-packages/sos/plugintools.py", line 478, in wait
self.thread.join(timeout)
File "/usr/lib/python2.3/threading.py", line 470, in join
assert self.__started, "cannot join thread before it is started"
AssertionError: cannot join thread before it is started
[root@gis1]#[/I]

The biggest problem is that you don't provide enough details to let us help you. You don't say what version/distro of Linux you're running (*assuming* some version of Red Hat Enterprise), but we can't be sure. Without details, we can't help.

phspy

10-25-2013 08:46 AM

LSB Version: :core-3.0-ia32:core-3.0-noarch:graphics-3.0-ia32:graphics-3.0-noarch
Distributor ID: RedHatEnterpriseES
Description: Red Hat Enterprise Linux ES release 4 (Nahant Update 8)
Release: 4
Codename: NahantUpdate8

TB0ne

10-25-2013 09:08 AM

Quote:

Originally Posted by phspy (Post 5052142)

Ok...so now the question is, how did you install sosreport?? RHEL 4 is OLD, and chances are the version of Python you're using isn't updated. If you're PAYING for RHEL (as you should be, if you're using it), you should call Red Hat and ask them, since they not only provided the tool, but the updates to it and the associated packages. They can assist you.
https://access.redhat.com/site/solutions/3592

Otherwise, where did you download sosreport from, and how did you install it????

phspy

10-25-2013 09:34 AM

I manage to generate a report with the command sysreport.legacy

Thanks for the link and your reply.

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