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Old 10-23-2013, 09:21 PM   #1
phspy
LQ Newbie
 
Registered: Oct 2013
Posts: 3

Rep: Reputation: Disabled
Error message from sosreport


Hi there,

I got the following output when running sosreport, what's the problem?

Thanks!

...
Please enter your first initial and last name [gis1]: abc
Please enter the case number that you are generating this report for: xyz

Traceback (most recent call last): ][00:01/--:--]
File "/usr/sbin/sosreport", line 787, in ?
sosreport()
File "/usr/sbin/sosreport", line 670, in sosreport
if not plug.wait(0.5):
File "/usr/lib/python2.3/site-packages/sos/plugintools.py", line 478, in wait
self.thread.join(timeout)
File "/usr/lib/python2.3/threading.py", line 470, in join
assert self.__started, "cannot join thread before it is started"
AssertionError: cannot join thread before it is started
[root@gis1]#[/I]
 
Old 10-24-2013, 02:35 PM   #2
TB0ne
LQ Guru
 
Registered: Jul 2003
Location: Birmingham, Alabama
Distribution: SuSE, RedHat, Slack,CentOS
Posts: 26,553

Rep: Reputation: 7946Reputation: 7946Reputation: 7946Reputation: 7946Reputation: 7946Reputation: 7946Reputation: 7946Reputation: 7946Reputation: 7946Reputation: 7946Reputation: 7946
Quote:
Originally Posted by phspy View Post
Hi there,
I got the following output when running sosreport, what's the problem?


Please enter your first initial and last name [gis1]: abc
Please enter the case number that you are generating this report for: xyz

Traceback (most recent call last): ][00:01/--:--]
File "/usr/sbin/sosreport", line 787, in ?
sosreport()
File "/usr/sbin/sosreport", line 670, in sosreport
if not plug.wait(0.5):
File "/usr/lib/python2.3/site-packages/sos/plugintools.py", line 478, in wait
self.thread.join(timeout)
File "/usr/lib/python2.3/threading.py", line 470, in join
assert self.__started, "cannot join thread before it is started"
AssertionError: cannot join thread before it is started
[root@gis1]#[/I]
The biggest problem is that you don't provide enough details to let us help you. You don't say what version/distro of Linux you're running (*assuming* some version of Red Hat Enterprise), but we can't be sure. Without details, we can't help.
 
Old 10-25-2013, 08:46 AM   #3
phspy
LQ Newbie
 
Registered: Oct 2013
Posts: 3

Original Poster
Rep: Reputation: Disabled
LSB Version: :core-3.0-ia32:core-3.0-noarch:graphics-3.0-ia32:graphics-3.0-noarch
Distributor ID: RedHatEnterpriseES
Description: Red Hat Enterprise Linux ES release 4 (Nahant Update 8)
Release: 4
Codename: NahantUpdate8
 
Old 10-25-2013, 09:08 AM   #4
TB0ne
LQ Guru
 
Registered: Jul 2003
Location: Birmingham, Alabama
Distribution: SuSE, RedHat, Slack,CentOS
Posts: 26,553

Rep: Reputation: 7946Reputation: 7946Reputation: 7946Reputation: 7946Reputation: 7946Reputation: 7946Reputation: 7946Reputation: 7946Reputation: 7946Reputation: 7946Reputation: 7946
Quote:
Originally Posted by phspy View Post
LSB Version: :core-3.0-ia32:core-3.0-noarch:graphics-3.0-ia32:graphics-3.0-noarch
Distributor ID: RedHatEnterpriseES
Description: Red Hat Enterprise Linux ES release 4 (Nahant Update 8)
Release: 4
Codename: NahantUpdate8
Ok...so now the question is, how did you install sosreport?? RHEL 4 is OLD, and chances are the version of Python you're using isn't updated. If you're PAYING for RHEL (as you should be, if you're using it), you should call Red Hat and ask them, since they not only provided the tool, but the updates to it and the associated packages. They can assist you.
https://access.redhat.com/site/solutions/3592

Otherwise, where did you download sosreport from, and how did you install it????
 
Old 10-25-2013, 09:34 AM   #5
phspy
LQ Newbie
 
Registered: Oct 2013
Posts: 3

Original Poster
Rep: Reputation: Disabled
I manage to generate a report with the command sysreport.legacy

Thanks for the link and your reply.
 
  


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