SMC says Linux on box but not inside or via TECH SUPPORT
I just purchased a new SMC7904BRA which only works once in a while under Windows. The ISP
set it up. It doesn't respond under Suse or Knoppix when Firefox or Konquerer gives it http://192.168.2.1 I called SMC tech support for more than an hour mostly to answer questions about where I bought, who am I, etc. all for their benefit. When I started asking questions they were CLUELESS about the online led not staying on according to their manual. The bottom line was they just said if the modem ever worked once then there was nothing wrong with the modem, everything was my errors or errors from the ISP. Most people would just give up but I want to know if SMC publishes false information or is it only the tech support people in India. I also sent them an eMail with all of the logs. I guess they got what they wanted because they did not reply and I have been removed from the SMC customer database. The tech support person also said in the database that I had not purchased within the last 90 days. On the contrary I told him I had purchased it the day before. If anyone can help me please do so. I thought the led might not always glow because I am using pppoAtm. I also thought it might not connect from linux because I might need to do something special in Suse or Knoppix before I shot 192.168.2.1 at it from the browser. The box says it works under Linux and that is the main reason I bought it. There is no help for Linux inside the box. The print and CD is all for Windows 98, 2000, etc. I sure did not get Linux help from SMC tech support. |
Here are a few things you may need to check.
1. Is DHCP turned on in your router? 2. Did you setup the router's ip address as the gateway in linux? This is required before you browser's will work. I currently have an SMC Barricade g wireless router. It has not given me a problem at all. This is my second SMC router the first one was wired only, when I got a laptop I needed a wireless router. Both router's have worked well. Peace V |
Cuiq, I'll answer LIFO. To your last question, yes God loves me equally with
every other person. He created me. He gave His Message of His love in action. Thanks for your good reply to my lack of support from SMC. in console I did su - ifconfig ifstatus eth0 route -n All three of these things show I am in a mess. sudo /sbin/ifconfig shows Ethernet HWaddr as I have set it to the same mac as the SMC modem router. Is this absolutely necessary? I also have UP BROADCAST RUNNING MULTICAST Is this absolutely necessary? RX packets:3010 errors:0 dropped:0 overruns:0 frame:0 TX packets:2780 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:1693090 (1.6 Mb) TX bytes:313123 (305.7 Kb) Plus an Interrupt:# and a Base address:# l also did route add -net default gw MyIspGateway# dev eth0 I got back SIOCADDRT: Network is unreachable. ifstatus eth0 yeilds eth0 device: VIA Technologies, Inc. VT6102 [Rhine-II] (rev 78) ERROR: No configuration found for eth0 I tried Yast network devices > routing but I can't see a change as a result of adding in MyIspGateway# I also could not change the route with the cli like this. route add -net default gateway MyIspGateway# dev eth0 Which gives syntax error or SIOCADDRT: Network is unreachable Here are 3 exact commands to spot the problems I had already been seeing. If you can please give me complete exact commands to fix it. SMC techs just say things like run our setup and put in all the right values. When I tell them values or ask them to troubleshoot they that I will have to find out those by myself. I'm sure you or someone can give me exact commands with variables such as MyIspGateway# so that I can plug in the correct values into the variables and be up and running. Thanks very much. |
First. I have never setup my network on the command line, because I have always enabled DHCP during the install process which automatically detects my routers ip address.
So anyway here's the deal, your routers ip address needs to be the gateway on your SuSE box. In your last post you make the statement "MyIspGateway" change that to "MyRoutersIpaddress" (for instance 192.168.x.x) Here is my setup: I have my computers plugged into my SMC Barricade g router (which is DHCP enabled so that any computer plugged into it will be automatically configured by the router) and my DSL modem is also plugged into the router, all of my computers are also DHCP enabled. Enabling DHCP on your computer will allow the router to automatically detect the nic card and supply your computer with an ip address. Your ISP information is not needed on your computer (unless the DSL modem is connected directly to your computer which is not the case here.) because it is already on your router. That is what your ISP probably helped you setup. I hope I answered this clearly, but if I did not I'll be more than happy to answer any questions you may have until you are online and surfin' These might also offer more help. http://www.ibiblio.org/pub/Linux/doc...DSL-HOWTO.html http://www.faqs.org/docs/Linux-HOWTO...all-HOWTO.html Peace V |
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