I just purchased a new SMC7904BRA which only works once in a while under Windows. The ISP
set it up. It doesn't respond under Suse or Knoppix when Firefox or Konquerer gives it http://192.168.2.1
I called SMC tech support for more than an hour mostly to answer questions about where I bought, who
am I, etc. all for their benefit. When I started asking questions they were CLUELESS about the online
led not staying on according to their manual.
The bottom line was they just said if the modem ever worked once then there was nothing wrong with
the modem, everything was my errors or errors from the ISP.
Most people would just give up but I want to know if SMC publishes false information or is it only the
tech support people in India.
I also sent them an eMail with all of the logs. I guess they got what they wanted because they did not
reply and I have been removed from the SMC customer database. The tech support person also said
in the database that I had not purchased within the last 90 days. On the contrary I told him I had
purchased it the day before.
If anyone can help me please do so. I thought the led might not always glow because I am using
pppoAtm. I also thought it might not connect from linux because I might need to do something
special in Suse or Knoppix before I shot 192.168.2.1 at it from the browser.
The box says it works under Linux and that is the main reason I bought it. There is no help for Linux
inside the box. The print and CD is all for Windows 98, 2000, etc.
I sure did not get Linux help from SMC tech support.