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Old 11-30-2005, 12:39 AM   #1
suguru
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Registered: Dec 2003
Location: Voluntarily move into diaster relief areas.
Distribution: Upgraded from Suse 10 to Ubuntu.
Posts: 104

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SMC says Linux on box but not inside or via TECH SUPPORT


I just purchased a new SMC7904BRA which only works once in a while under Windows. The ISP
set it up. It doesn't respond under Suse or Knoppix when Firefox or Konquerer gives it http://192.168.2.1
I called SMC tech support for more than an hour mostly to answer questions about where I bought, who
am I, etc. all for their benefit. When I started asking questions they were CLUELESS about the online
led not staying on according to their manual.

The bottom line was they just said if the modem ever worked once then there was nothing wrong with
the modem, everything was my errors or errors from the ISP.

Most people would just give up but I want to know if SMC publishes false information or is it only the
tech support people in India.

I also sent them an eMail with all of the logs. I guess they got what they wanted because they did not
reply and I have been removed from the SMC customer database. The tech support person also said
in the database that I had not purchased within the last 90 days. On the contrary I told him I had
purchased it the day before.

If anyone can help me please do so. I thought the led might not always glow because I am using
pppoAtm. I also thought it might not connect from linux because I might need to do something
special in Suse or Knoppix before I shot 192.168.2.1 at it from the browser.

The box says it works under Linux and that is the main reason I bought it. There is no help for Linux
inside the box. The print and CD is all for Windows 98, 2000, etc.

I sure did not get Linux help from SMC tech support.
 
Old 11-30-2005, 10:07 AM   #2
cuiq
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Registered: Aug 2004
Location: Philly
Distribution: Debian Lenny, FreeBSD
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Here are a few things you may need to check.

1. Is DHCP turned on in your router?

2. Did you setup the router's ip address as the gateway in linux? This is required before you browser's will work.

I currently have an SMC Barricade g wireless router. It has not given me a problem at all. This is my second SMC router the first one was wired only, when I got a laptop I needed a wireless router. Both router's have worked well.


Peace V
 
Old 11-30-2005, 05:42 PM   #3
suguru
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Registered: Dec 2003
Location: Voluntarily move into diaster relief areas.
Distribution: Upgraded from Suse 10 to Ubuntu.
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Original Poster
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Cuiq, I'll answer LIFO. To your last question, yes God loves me equally with
every other person. He created me. He gave His Message of His love in action.

Thanks for your good reply to my lack of support from SMC.

in console
I did su -

ifconfig

ifstatus eth0

route -n

All three of these things show I am in a mess.

sudo /sbin/ifconfig shows Ethernet HWaddr as I have set it to the
same mac as the SMC modem router. Is this absolutely necessary?

I also have UP BROADCAST RUNNING MULTICAST Is this absolutely necessary?
RX packets:3010 errors:0 dropped:0 overruns:0 frame:0
TX packets:2780 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:1693090 (1.6 Mb) TX bytes:313123 (305.7 Kb)
Plus an Interrupt:# and a Base address:#

l also did route add -net default gw MyIspGateway# dev eth0
I got back SIOCADDRT: Network is unreachable.

ifstatus eth0 yeilds
eth0 device: VIA Technologies, Inc. VT6102 [Rhine-II] (rev 78)
ERROR: No configuration found for eth0

I tried Yast network devices > routing but I can't see a change as a result
of adding in MyIspGateway#

I also could not change the route with the cli like this.
route add -net default gateway MyIspGateway# dev eth0
Which gives syntax error or SIOCADDRT: Network is unreachable

Here are 3 exact commands to spot the problems I had already been
seeing.
If you can please give me complete exact commands to fix it.
SMC techs just say things like run our setup and put in all the right values.
When I tell them values or ask them to troubleshoot they that I will have
to find out those by myself. I'm sure you or someone can give me
exact commands with variables such as MyIspGateway# so that I can
plug in the correct values into the variables and be up and running.

Thanks very much.
 
Old 11-30-2005, 06:24 PM   #4
cuiq
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Registered: Aug 2004
Location: Philly
Distribution: Debian Lenny, FreeBSD
Posts: 577

Rep: Reputation: 30
First. I have never setup my network on the command line, because I have always enabled DHCP during the install process which automatically detects my routers ip address.

So anyway here's the deal, your routers ip address needs to be the gateway on your SuSE box.
In your last post you make the statement "MyIspGateway" change that to "MyRoutersIpaddress" (for instance 192.168.x.x)

Here is my setup:

I have my computers plugged into my SMC Barricade g router (which is DHCP enabled so that any computer plugged into it will be automatically configured by the router) and my DSL modem is also plugged into the router, all of my computers are also DHCP enabled.

Enabling DHCP on your computer will allow the router to automatically detect the nic card and supply your computer with an ip address.

Your ISP information is not needed on your computer (unless the DSL modem is connected directly to your computer which is not the case here.) because it is already on your router. That is what your ISP probably helped you setup.

I hope I answered this clearly, but if I did not I'll be more than happy to answer any questions you may have until you are online and surfin'



These might also offer more help.

http://www.ibiblio.org/pub/Linux/doc...DSL-HOWTO.html
http://www.faqs.org/docs/Linux-HOWTO...all-HOWTO.html



Peace V
 
Old 11-30-2005, 06:36 PM   #5
jschiwal
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Registered: Aug 2001
Location: Fargo, ND
Distribution: SuSE AMD64
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Quote:
sudo /sbin/ifconfig shows Ethernet HWaddr as I have set it to the same mac as the SMC modem router. Is this absolutely necessary?
This is unnecessary and probably wrong. A MAC address should be unique for each device. If the NIC's MAC address and the routers are the same, that probably will cause problems in the router. A network switch for example uses MAC addresses to determine which port to use. About the only time that you will need to change the MAC address of any device, is when replacing a device, and giving the new device the MAC number of the replaced device.
 
  


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