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Old 01-05-2011, 03:39 PM   #1
SaintDanBert
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Registered: Jan 2009
Location: Austin, TX
Distribution: Mint-17.3 with Cinnamon & KDE
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is anyone paying for Canonical desktop support?


I'm want to reach others who have paid for Canonical support services.
I'd like this thread to collect various impressions -- PRO and CON -- along with suggestions for using paid support.
  • Please consider a linux admin with under-10 ubuntu boxes to support, who do they turn to for help?
  • How does your need for help mesh with the contracted services as written?
  • How does your need for help mesh with the contracted services in practice?
  • Please avoid flame and vitriol about paying for support.
  • Please avoid flame or vitriol about Canonical in general.

Some people need a mother-ship to contact when the going gets rough.
Many times I've been unable to create the right question(s) to get online answers without spending (wasting) time getting nothing from searches and postings. Anything in a niche makes the situation that much worse. Other times the answers involved hand code patches and build something, etc -- skills I have but that are rusty enough to mean long hours to deploy.

When does paid support make sense?

What skills are needed to find online answers 80% of the time?

If this post steps on forum rules, I apologize in advance and expect the moderators to spank me accordingly.

If this post is okay, as is, I expect the moderators to slap others who otherwise disrupt the dialog.

Thanks in advance,
~~~ 0;-Dan
 
Old 01-06-2011, 03:25 PM   #2
SaintDanBert
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Original Poster
Rep: Reputation: 105Reputation: 105
BUMP

I didn't get slammed by the moderators or flamed by anyone ...

... is anyone willing to comment at all?

~~~ 0;-Dan
 
Old 01-07-2011, 04:04 PM   #3
wojox
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I guess not to many people pay for support. Ubuntu Forums has a lot of great support.
 
Old 01-08-2011, 12:36 AM   #4
SaintDanBert
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Registered: Jan 2009
Location: Austin, TX
Distribution: Mint-17.3 with Cinnamon & KDE
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Original Poster
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You may be right, but I worry that folks withhold comments because they are concerned about "retribution" or "recrimination" should they say something negative.

Cheers,
~~~ 0;-Dan
 
Old 01-09-2011, 04:40 AM   #5
firbolg
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Registered: Jun 2010
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I doubt if anyone is going to worry about answering your question.

It's probably more likely that the people who pay for support are not bothering to look at a forum as they have no need to.
 
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