LXer: Why feedback, not metrics, is critical to DevOps
 

Published at LXer:

Most managers and agile coaches depend on metrics over feedback from their teams, users, and even customers. In fact, quite a few use feedback and metrics synonymously, where they present feedback from teams or customers as a bunch of numbers or a graphical representation of those numbers. This is not only unfortunate, but it can be misleading as it presents only part of the story and not the entire truth.read more

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