Published at LXer:

When thinking about user interface design, many will focus on the application itself, but Claire Rowland, an interaction designer and researcher, looks at things a bit differently. She came to the Desktop Summit in Berlin to describe "service design", which encompasses more than just the interface for a particular application. Looking at the service that is being provided, and focusing on the "touchpoints" for that service, makes for a more holistic view of interface design. That will become increasingly important as we move into a world where more and more "ordinary" devices become connected to the internet.

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