LXer: Talk over text: Conversational interface design and usability
 

Published at LXer:

Conversational interfaces are unique among the screen-based and physically manipulated user interfaces that characterize the range of digital experiences we encounter on a daily basis. As Conversational Design author Erika Hall eloquently writes, "Conversation is not a new interface. It's the oldest interface." And the conversation, the most human interaction of all, lies at the nexus of the aural and verbal rather than the visual and physical.read more

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