Published at LXer:

When I first found out about open source software, I felt the sky was the limit — with the source code, I could do anything now! But after working on open source ERP for the last seven years, I’ve come to realize that customizing software, even open source software, should not be taken lightly. I recently spoke with Phil Simon, long-time enterprise software veteran and author of "The Next Wave of Technologies" and "Why New Systems Fail", and asked him for his thoughts on when you should customize open source software such as ERP and CRM. Here’s what he had to say...

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