LXer: Request Tracker, the best Trouble Ticket on Linux
 

Published at LXer:

Request Tracker, commonly abbreviated to RT, is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and support the package.RT is open source (FOSS) and distributed under the GNU General Public License. Actually the stable release is the 3.8.X, and team is working on the 4.X series. I'm using RT from 2004, we have handled with it more than 100K tickets and i must say me and my company are very satisfied of this software, so i feel i can write this hub in favor of this great piece of software.

Read More...