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Old 11-24-2008, 07:30 PM   #1
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LXer: Red Hat offers Linux-wary Unix shops long-term support in Japan

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Raleigh, N.C.-based Red Hat Inc. believes that its new partnership with Japanese computer manufacturer Fujitsu Ld. could accelerate migration from Unix to Linux for mission-critical applications in Japan and ultimately in the U.S. But industry analysts said this is nothing new for the industry and expressed doubt that the move will have a global impact. Red Hat and Fujitsu have extended Long Term Support from seven to 10 years and committed to faster support response times. Under this program, the two vendors will extend the bug fix support periods for Red Hat Enterprise Linux 5.3 and offer emergency assistance within 24 hours, Tier 1 aid within a half-hour and Tier 4 help for less severe problems within four hours. The program specifically applies to environments running RHEL on Fujitsu Primequest and Primergy servers.



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