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Old 04-07-2014, 02:50 PM   #1
LXer
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LXer: IT needs to learn to enchant users


Published at LXer:

As I listened to former Apple evangelist and author Guy Kawasaki speak last week at the AIIM14 Conference about enchanting your customers it occurred to me that what he was saying applied to many areas including IT. As Kawasaki said, try defaulting to "yes" and watch what happens.

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