Published at LXer:
If you[he]#039[/he]re working on documentation, a website, or other user-facing content, it[he]#039[/he]s helpful to know what users expect to find—both the information they want and how the information is organized and structured. After all, great content isn[he]#039[/he]t very useful if people can[he]#039[/he]t find what they[he]#039[/he]re looking for.
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