Published at LXer:

Five years ago, having only recently arrived at the company, I wrote The Internet Services Disruption in order to kick off a major change management process across the company. In the opening section of that memo, I noted that about every five years our industry experiences what appears to be an inflection point that results in great turbulence and change. In the wake of that memo, the last five years has been a time of great transformation for Microsoft. At this point we’re truly all in with regard to services. I’m incredibly proud of the people and the work that has been done across the company, and of the way that we’ve turned this services transformation into opportunities that will pay off for years to come.

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