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Old 11-08-2016, 04:33 PM   #1
LXer
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LXer: 4 steps to better documentation: How to get users the exact answer to the problem


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When people use your software, they are trying to accomplish a goal. They're trying to fix a problem, find an ATM, catch a Leafeon. They're usually not using software because they enjoy it for its own sake.*But just because your users are not expecting to enjoy some software doesn't eliminate their feelings about it. They might notice delight if it's particularly well-designed to help them do what they want, but they don't notice neutral emotions, and mostly the emotions they notice are annoyance or even anger.read more

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