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hedron

11-01-2021 11:42 AM

printer doesn't print - usb selection unavailabe

Code:

Connection: hp:/usb/Deskjet_3050A_J611_series?serial=CN14L3C3XB05PJ

Normally, there are three selections, the USB selection is the one I usually choose. But it is not there. Like: usb:/usb/Deskjet_3050A_J611_series?serial=CN14L3C3XB05PJ or similar. I forget the exact 'phrase.'

Today, I try to print. But for some reason it is not in the printer selection menu of libreoffice. So, I go into the cups interface, to delete the printer and restore it, but there is no USB selection. I try the other selection, and it seems to load fine, but I get "rendering complete" and the printer does not react one bit.

I tried hp-setup -i, but I don't see the usb: selection either.

I also try to do lp -P myprinter file.pdf but the same thing happens.

I deleted everything from /var/spool/cups /var/cache/cups /var/run/cups printer.conf. But same thing.

What do?

Ilgar

11-01-2021 11:51 AM

Could there be a problem with the cable? Does the output of dmesg (as root) show any new USB device when you plug the cable in (when the printer is powered on, of course)?

hedron

11-01-2021 01:30 PM

Code:

[ 7825.225568] usb 1-1.2.1.1: USB disconnect, device number 5

[ 7830.224470] usb 1-1.2.1.4: new high-speed USB device number 6 using xhci_hcd

[ 7830.375233] usb 1-1.2.1.4: New USB device found, idVendor=03f0, idProduct=a011, bcdDevice= 1.00

[ 7830.375254] usb 1-1.2.1.4: New USB device strings: Mfr=1, Product=2, SerialNumber=3

[ 7830.375272] usb 1-1.2.1.4: Product: Deskjet 3050A J611 series

[ 7830.375289] usb 1-1.2.1.4: Manufacturer: HP

[ 7830.375306] usb 1-1.2.1.4: SerialNumber: CN14L3C3XB05PJ

That's dmesg.

Ilgar

11-01-2021 01:42 PM

The cable is probably OK then. Did you try a reboot? Maybe some kernel driver crashed or something happened. Also, did you do any software upgrades recently?

hedron

11-01-2021 02:12 PM

hm... now it's "printing" blank pages. Print test page (in cups) is fine.

And the usb selection is back, but that apparently didn't fix the problem.

The only thing I did last night was unplug the cord to the usb dongle the printer is attached to.

And yea, I rebooted a few times.

This is the cups settings, if it helps any.

Code:

deneir (Idle, Accepting Jobs, Not Shared)



Maintenance

 

Administration

Description:        HP Deskjet 3050A J611 series

Location:        phlan

Driver:        HP Deskjet 3050a j611 Series, hpcups 3.16.5 (color)

Connection:        usb://HP/Deskjet%203050A%20J611%20series?serial=CN14L3C3XB05PJ&interface=1

Defaults:        job-sheets=none, none media=na_letter_8.5x11in sides=one-sided

Ilgar

11-01-2021 03:23 PM

Printing the test page fine? That's weird. I'm out of ideas really, but as a general principle, mysterious errors and such inconsistent behaviour indicate a possible hardware problem.

hedron

11-02-2021 01:29 PM

hm.... I had saved it with LibreOffice as a PDF file, so lpr could print it. But it turned out the libreoffice saved it as a blank file, for whatever reason. So, lpr was printing just fine, because it was printing a blank page.

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