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Old 01-14-2009, 08:08 AM   #1
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Hello .

New to Linux . Trying to find solutions .....

I have a Slackware 12.2 pc . In this PC I have installed webmin , hylafax , asterisk , iaxmodem for fax solution . I can receive and send faxes . But when I try ti see the received fax through Hylafax Server webmin module I get the next error .

Unable to identify the format of this fax. Maybe the file is not in the correct format, or ImageMagick is not installed on your system.

ImageMagick is already installed on Linux PC. The received faxes are in tiff format . If I copy the tiff files on my laptop I can see them . But not through webmin .

I tried also a hylafax client such as gfax but I cannot see the faxes too . I get the next error

Cannot read the facsimile file from the server. You most likely do not
have permission to read the file. Check the settings on your fax server.

I have already setup a user on hylafax server with the faxadduser command .

Any ideas ?

Thank you in advance.
Old 01-14-2009, 12:52 PM   #2
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It's been a while since I last set up Hylafax, and I don't actually remember the details. But most of the problems I recall were indeed due to limited file access rights for a user or a program.

Webmin is a special case, I guess, as it is, well, a web application. This probably means that the web server or, at least, some CGI or Javascript programs need to have access to directories owned by Hylafax.

One thing I recall is that for recent Hylafax versions it is best to set up Class 1, regardless what the faxmodem supports. Class 2 and Class 2.0 support more functions in hardware, which is good for maximum performance. But the implementation is often flawed. The effect was quite similar to what you describe, so it might well be a problem caused by your faxmodem. Class 1 leaves maximum control to Hylafax. Usually this works very reliably.

But I suggest that you post your question at the Hylafax users mailing list. The folks there have solved *all* my problems with Hylafax in the past, and they did so quickly.

Old 01-15-2009, 06:48 AM   #3
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Did you use a Slackbuild?

Hello Spooky7,

How did you install Hylafax?

I would suggest that you install it using the Slackbuild available at

hylafax slackbuild

There are instructions about how to finalize configuration after you install the package.

If you are not familiar with Slackbuild, just read the FAQ of the site. Basically this is the standard/recommended way of building packages for Slackware.
Old 01-15-2009, 07:06 AM   #4
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Hello again and thank you .

gegechris99 I installed hylafax using a packet which I found in a Slackware repository on Internet . I will see slackbuild .

gargamel I use Class 1 modem . I use iaxmodem to implement it .

Thank you .

Any more ideas ?


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