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Old 08-03-2018, 05:52 PM   #1
sombragris
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Cannot print on HP LJ 1020 after latest hplip upgrade


Using -current 64-bit with the latest Plasma5.

After the latest ChangeLog with its hplip update, I can no longer print to my HP LaserJet 1020 printer.

The print queue window of Plasma5 complains: "Filter failed" on each stopped print job.

I know this printer requires a proprietary plugin. I reinstalled the plugin, to no avail.

Any tip or help would be welcome. Thanks in advance!
 
Old 08-03-2018, 06:23 PM   #2
ferrari
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Reviewing the CUPS error log can be a useful first step for diagnosing such issues. Put CUPS into debug mode with
Code:
cupsctl —debug-logging
then send a print job and examine the error_log file.

For HPLIP dependency issues, ‘hp-check’ can be used to get a comprehensive report about missing or incompatible supporting libraries...
Code:
hp-check -t
 
Old 08-03-2018, 06:24 PM   #3
ferrari
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BTW, which HPLIP version is now in use?
 
Old 08-03-2018, 06:34 PM   #4
ferrari
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FWIW, some users have found that the foo2zjs driver is a better option for supporting this printer model. You can search these forums for threads on this topic.

http://foo2zjs.rkkda.com/
 
Old 08-03-2018, 09:00 PM   #5
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Hpijs has failed for me for a while. If that's what you're using and hpcups is available as a driver, try that. I believe the Hpijs driver was failing in a Perl script somewhere.
 
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Old 08-03-2018, 11:26 PM   #6
ferrari
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I assumed that the OP is using the hpcups driver. That can be checked easily enough though...
Code:
egrep -i “name|model|filter /etc/cups/ppd/*
 
Old 08-04-2018, 02:36 PM   #7
sombragris
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Thanks everyone. The pointers you gave me are worth pursuing. However, it's Saturday and the office where I have my printer is closed, so I cannot yet do any of your suggestions yet until Monday comes.

However, I discovered that cups has an error log in /var/log/cups. So I checked it and this is a typical log for a failed print job.

I don't understand most of it but this line caught my attention:

Code:
D [03/Aug/2018:13:04:23 -0400] [Job 354] HP_LaserJet_1020: error while loading shared libraries: libImageProcessor.so: cannot open shared object file: No such file or directory
Does anyone has an idea of which package supplies that library?

Here is the log for a failed print job:

Code:
E [03/Aug/2018:13:04:23 -0400] [Job 354] Unable to open raster stream - : Broken pipe
E [03/Aug/2018:13:04:23 -0400] [Job 354] Job stopped due to filter errors; please consult the error_log file for details.
D [03/Aug/2018:13:04:23 -0400] [Job 354] The following messages were recorded from 13:04:23 to 13:04:23
D [03/Aug/2018:13:04:23 -0400] [Job 354] Applying default options...
D [03/Aug/2018:13:04:23 -0400] [Job 354] Adding start banner page "none".
D [03/Aug/2018:13:04:23 -0400] [Job 354] Queued on "HP_LaserJet_1020" by "eduardo".
D [03/Aug/2018:13:04:23 -0400] [Job 354] Auto-typing file...
D [03/Aug/2018:13:04:23 -0400] [Job 354] Request file type is application/pdf.
D [03/Aug/2018:13:04:23 -0400] [Job 354] File of type application/pdf queued by "eduardo".
D [03/Aug/2018:13:04:23 -0400] [Job 354] Adding end banner page "none".
D [03/Aug/2018:13:04:23 -0400] [Job 354] time-at-processing=1533315863
D [03/Aug/2018:13:04:23 -0400] [Job 354] 3 filters for job:
D [03/Aug/2018:13:04:23 -0400] [Job 354] pdftopdf (application/pdf to application/vnd.cups-pdf, cost 66)
D [03/Aug/2018:13:04:23 -0400] [Job 354] gstoraster (application/vnd.cups-pdf to application/vnd.cups-raster, cost 99)
D [03/Aug/2018:13:04:23 -0400] [Job 354] hpcups (application/vnd.cups-raster to printer/HP_LaserJet_1020, cost 0)
D [03/Aug/2018:13:04:23 -0400] [Job 354] job-sheets=none,none
D [03/Aug/2018:13:04:23 -0400] [Job 354] argv[0]="HP_LaserJet_1020"
D [03/Aug/2018:13:04:23 -0400] [Job 354] argv[1]="354"
D [03/Aug/2018:13:04:23 -0400] [Job 354] argv[2]="eduardo"
D [03/Aug/2018:13:04:23 -0400] [Job 354] argv[3]="20180803_certif_matrimonio_jeremy_rabin.odt"
D [03/Aug/2018:13:04:23 -0400] [Job 354] argv[4]="1"
D [03/Aug/2018:13:04:23 -0400] [Job 354] argv[5]="Duplex=None InputSlot=Auto PageSize=A4 job-uuid=urn:uuid:69129db9-afe1-3812-4627-8786b693b505 job-originating-host-name=localhost date-time-at-creation= date-time-at-processing= time-at-creation=1533315863 time-at-processing=1533315863 document-name-supplied=f0HC44"
D [03/Aug/2018:13:04:23 -0400] [Job 354] argv[6]="/var/spool/cups/d00354-001"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[0]="CUPS_CACHEDIR=/var/cache/cups"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[1]="CUPS_DATADIR=/usr/share/cups"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[2]="CUPS_DOCROOT=/usr/share/doc/cups"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[3]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[4]="CUPS_REQUESTROOT=/var/spool/cups"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[5]="CUPS_SERVERBIN=/usr/lib64/cups"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[6]="CUPS_SERVERROOT=/etc/cups"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[7]="CUPS_STATEDIR=/var/run/cups"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[8]="HOME=/var/spool/cups/tmp"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[9]="PATH=/usr/lib64/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[10]="SERVER_ADMIN=root@loli.sombragris.org"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[11]="SOFTWARE=CUPS/2.2.8"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[12]="TMPDIR=/var/spool/cups/tmp"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[13]="USER=root"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[14]="CUPS_MAX_MESSAGE=2047"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[15]="CUPS_SERVER=/var/run/cups/cups.sock"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[16]="CUPS_ENCRYPTION=IfRequested"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[17]="IPP_PORT=631"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[18]="CHARSET=utf-8"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[19]="LANG=es_PY.UTF-8"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[20]="PPD=/etc/cups/ppd/HP_LaserJet_1020.ppd"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[21]="RIP_MAX_CACHE=128m"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[22]="CONTENT_TYPE=application/pdf"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[23]="DEVICE_URI=hp:/usb/HP_LaserJet_1020?serial=JL2MEX5"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[24]="PRINTER_INFO=HP LaserJet 1020"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[25]="PRINTER_LOCATION=Oficina"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[26]="PRINTER=HP_LaserJet_1020"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[27]="PRINTER_STATE_REASONS=none"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[28]="CUPS_FILETYPE=document"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[29]="FINAL_CONTENT_TYPE=application/vnd.cups-raster"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[30]="AUTH_I****"
D [03/Aug/2018:13:04:23 -0400] [Job 354] Started filter /usr/lib64/cups/filter/pdftopdf (PID 2534)
D [03/Aug/2018:13:04:23 -0400] [Job 354] Started filter /usr/lib64/cups/filter/gstoraster (PID 2535)
D [03/Aug/2018:13:04:23 -0400] [Job 354] Started filter /usr/lib64/cups/filter/hpcups (PID 2536)
D [03/Aug/2018:13:04:23 -0400] [Job 354] Started backend /usr/lib64/cups/backend/hp (PID 2537)
D [03/Aug/2018:13:04:23 -0400] [Job 354] PID 2536 (/usr/lib64/cups/filter/hpcups) stopped with status 127 (File too large)
D [03/Aug/2018:13:04:23 -0400] [Job 354] Hint: Try setting the LogLevel to "debug" to find out more.
D [03/Aug/2018:13:04:23 -0400] [Job 354] OUTFORMAT=\"(null)\", so output format will be CUPS/PWG Raster
D [03/Aug/2018:13:04:23 -0400] [Job 354] HP_LaserJet_1020: error while loading shared libraries: libImageProcessor.so: cannot open shared object file: No such file or directory
D [03/Aug/2018:13:04:23 -0400] [Job 354] pdftopdf: Last filter determined by the PPD: hpcups; FINAL_CONTENT_TYPE: application/vnd.cups-raster => pdftopdf will not log pages in page_log.
D [03/Aug/2018:13:04:23 -0400] [Job 354] prnt/backend/hp.c 919: ERROR: null print job total=0
D [03/Aug/2018:13:04:23 -0400] [Job 354] PID 2537 (/usr/lib64/cups/backend/hp) exited with no errors.
D [03/Aug/2018:13:04:23 -0400] [Job 354] Color Manager: Calibration Mode/Off
D [03/Aug/2018:13:04:23 -0400] [Job 354] PID 2534 (/usr/lib64/cups/filter/pdftopdf) exited with no errors.
D [03/Aug/2018:13:04:23 -0400] [Job 354] Calling FindDeviceById(cups-HP_LaserJet_1020)
D [03/Aug/2018:13:04:23 -0400] [Job 354] Found device /org/freedesktop/ColorManager/devices/cups_HP_LaserJet_1020
D [03/Aug/2018:13:04:23 -0400] [Job 354] Calling org.freedesktop.ColorManager.Device.Get(ProfilingInhibitors)
D [03/Aug/2018:13:04:23 -0400] [Job 354] Calling FindDeviceById(cups-HP_LaserJet_1020)
D [03/Aug/2018:13:04:23 -0400] [Job 354] Found device /org/freedesktop/ColorManager/devices/cups_HP_LaserJet_1020
D [03/Aug/2018:13:04:23 -0400] [Job 354] Calling GetProfileForQualifiers(Gray.Plain....)
D [03/Aug/2018:13:04:23 -0400] [Job 354] Found profile /org/freedesktop/ColorManager/profiles/HP_LaserJet_1020_Gray__
D [03/Aug/2018:13:04:23 -0400] [Job 354] Calling org.freedesktop.ColorManager.Profile.Get(Filename)
D [03/Aug/2018:13:04:23 -0400] [Job 354] Use profile filename: \'\'
D [03/Aug/2018:13:04:23 -0400] [Job 354] Color Manager: ICC Profile: 
D [03/Aug/2018:13:04:23 -0400] [Job 354] Ghostscript using Any-Part-of-Pixel method to fill paths.
D [03/Aug/2018:13:04:23 -0400] [Job 354] Ghostscript command line: gs -dQUIET -dPARANOIDSAFER -dNOPAUSE -dBATCH -dNOINTERPOLATE -dNOMEDIAATTRS -dShowAcroForm -sstdout=%stderr -sOutputFile=%stdout -sDEVICE=cups -sMediaType=Plain -sOutputType=-1 -r600x600 -dMediaPosition=7 -dDEVICEWIDTHPOINTS=595 -dDEVICEHEIGHTPOINTS=841 -dcupsBitsPerColor=1 -dcupsColorOrder=0 -dcupsColorSpace=3 -dcupsRowCount=1 -dcupsRowStep=2 -dcupsInteger0=9 -scupsPageSizeName=A4 -I/usr/share/cups/fonts -c \'<</.HWMargins[18.000000 15.500000 18.000000 15.500000] /Margins[0 0]>>setpagedevice\' -f -_
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[0]=\"CUPS_CACHEDIR=/var/cache/cups\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[1]=\"CUPS_DATADIR=/usr/share/cups\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[2]=\"CUPS_DOCROOT=/usr/share/doc/cups\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[3]=\"CUPS_FONTPATH=/usr/share/cups/fonts\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[4]=\"CUPS_REQUESTROOT=/var/spool/cups\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[5]=\"CUPS_SERVERBIN=/usr/lib64/cups\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[6]=\"CUPS_SERVERROOT=/etc/cups\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[7]=\"CUPS_STATEDIR=/var/run/cups\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[8]=\"HOME=/var/spool/cups/tmp\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[9]=\"PATH=/usr/lib64/cups/filter:/usr/bin:/usr/sbin:/bin:/usr/bin\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[10]=\"SERVER_ADMIN=root@loli.sombragris.org\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[11]=\"SOFTWARE=CUPS/2.2.8\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[12]=\"TMPDIR=/var/spool/cups/tmp\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[13]=\"USER=root\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[14]=\"CUPS_MAX_MESSAGE=2047\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[15]=\"CUPS_SERVER=/var/run/cups/cups.sock\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[16]=\"CUPS_ENCRYPTION=IfRequested\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[17]=\"IPP_PORT=631\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[18]=\"CHARSET=utf-8\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[19]=\"LANG=es_PY.UTF-8\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[20]=\"PPD=/etc/cups/ppd/HP_LaserJet_1020.ppd\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[21]=\"RIP_MAX_CACHE=128m\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[22]=\"CONTENT_TYPE=application/pdf\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[23]=\"DEVICE_URI=hp:/usb/HP_LaserJet_1020?serial=JL2MEX5\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[24]=\"PRINTER_INFO=HP LaserJet 1020\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[25]=\"PRINTER_LOCATION=Oficina\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[26]=\"PRINTER=HP_LaserJet_1020\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[27]=\"PRINTER_STATE_REASONS=none\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[28]=\"CUPS_FILETYPE=document\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[29]=\"FINAL_CONTENT_TYPE=application/vnd.cups-raster\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] envp[30]=\"AUTH_INFO_REQUIRED=none\"
D [03/Aug/2018:13:04:23 -0400] [Job 354] Start rendering...
D [03/Aug/2018:13:04:23 -0400] [Job 354] Processing page 1...
D [03/Aug/2018:13:04:23 -0400] [Job 354] Error: /ioerror in --showpage--
D [03/Aug/2018:13:04:23 -0400] [Job 354] Operand stack:
D [03/Aug/2018:13:04:23 -0400] [Job 354] true   (/var/spool/cups/tmp/gs_xoDi7n)   --nostringval--   1   true
D [03/Aug/2018:13:04:23 -0400] [Job 354] Execution stack:
D [03/Aug/2018:13:04:23 -0400] [Job 354] %interp_exit   .runexec2   --nostringval--   --nostringval--   --nostringval--   2   %stopped_push   --nostringval--   --nostringval--   --nostringval--   false   1   %stopped_push   2015   2   3   %oparray_pop   2014   2   3   %oparray_pop   1998   2   3   %oparray_pop   --nostringval--   --nostringval--   --nostringval--   2   1   1   --nostringval--   %for_pos_int_continue   --nostringval--   --nostringval--   1890   3   9   %oparray_pop   --nostringval--   --nostringval--
D [03/Aug/2018:13:04:23 -0400] [Job 354] Dictionary stack:
D [03/Aug/2018:13:04:23 -0400] [Job 354] --dict:1000/1684(ro)(G)--   --dict:1/20(G)--   --dict:83/200(L)--   --dict:83/200(L)--   --dict:133/256(ro)(G)--   --dict:305/450(ro)(G)--   --dict:33/64(L)--   --dict:6/9(L)--   --dict:6/20(L)--
D [03/Aug/2018:13:04:23 -0400] [Job 354] Current allocation mode is local
D [03/Aug/2018:13:04:23 -0400] [Job 354] Last OS error: Broken pipe
D [03/Aug/2018:13:04:23 -0400] [Job 354] GPL Ghostscript 9.23: Unrecoverable error, exit code 1
D [03/Aug/2018:13:04:23 -0400] [Job 354] Rendering completed
D [03/Aug/2018:13:04:23 -0400] [Job 354] PID 2535 (/usr/lib64/cups/filter/gstoraster) stopped with status 1.
D [03/Aug/2018:13:04:23 -0400] [Job 354] Hint: Try setting the LogLevel to "debug" to find out more.
D [03/Aug/2018:13:04:23 -0400] [Job 354] End of messages
D [03/Aug/2018:13:04:23 -0400] [Job 354] printer-state=3(idle)
D [03/Aug/2018:13:04:23 -0400] [Job 354] printer-state-message="Rendering completed"
D [03/Aug/2018:13:04:23 -0400] [Job 354] printer-state-reasons=none

Last edited by sombragris; 08-04-2018 at 02:39 PM.
 
Old 08-04-2018, 07:53 PM   #8
JohnB316
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That library is supplied by the hplip package. According to post #1810 in the "Requests for -current" thread, Ivandi posted that the hplip package in current is broken. Here is the link to that post: https://www.linuxquestions.org/quest...ml#post5887706

Also read ponce's response to Ivandi's post, as he found an issue with the make script for hplip not respecting the DESTDIR variable.

Hope this helps.
 
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Old 08-04-2018, 08:17 PM   #9
slackass
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I had a similar problem with a recent update with 14.2.
After the update, I couldn’t detect my network printer but I was able to connect to it by changing the driver. Now all is well.

Printer:
HP Officejet 4630 series
new driver
HP Officejet 4630 Series, hpcups 3.16.5
 
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Old 08-04-2018, 08:20 PM   #10
ferrari
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There's additional log entries indicating other problems beyond the one that you singled out, and the log snippet your shared is not complete for that job anyway. I recommend that you share it via https://pastebin.com/ and post the link that it provides here so that others can review further.
 
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Old 08-06-2018, 10:04 AM   #11
sombragris
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Quote:
Originally Posted by ferrari View Post
For HPLIP dependency issues, ‘hp-check’ can be used to get a comprehensive report about missing or incompatible supporting libraries...
Code:
hp-check -t
Back at the office here. Thanks for all the pointers. I have a hplip 3.18.6 ready in case none of this works.

Now, I don't know why should I search for this, since I was able to print without issues with hplip 3.18.6. The upgrade to 3.18.7 was the event who rendered my system unable to print.

BTW, I think this tool does not work properly. I left it and it stays there for a long time without any output. Running with the -g flag enabled tells me that it stalls here:

Code:
hp-check[8699]: debug: Searching for file 'cups.h' in '/usr/include'...
(cups.h is actually at /usr/include/cups/cups.h)

Last edited by sombragris; 08-06-2018 at 10:06 AM.
 
Old 08-06-2018, 10:14 AM   #12
sombragris
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I put cups in debug mode and sent the printer a print job, which, obviously, failed.

The log is too long to be pasted here so I sent it to a pastebin:

https://hastebin.com/onozihowit.bash

Thanks!
 
Old 08-06-2018, 10:32 AM   #13
sombragris
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Just to note that, after producing that log wth cups in debug mode, I have reverted to hplip-3.18.6 and I am able to print again. I await whatever hint which may help me in print under the updated hplip.
 
Old 08-06-2018, 02:24 PM   #14
ferrari
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Stay with using the HPLIP version that works for now. The post that that JohnB316 linked to may be worth reviewing.
 
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Old 08-06-2018, 10:29 PM   #15
pdags
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Registered: Mar 2011
Distribution: Slackware
Posts: 9

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Ponce's patch worked for me, but the forum software replaced tabs with spaces, so sadly you can't just copy and paste it. I'm attaching the diff I used to rebuild hplip 3.18.7. YMMV. Thanks for the pointer @JohnB316 !
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File Type: txt Makefile.in.diff.txt (4.4 KB, 24 views)
 
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