apcupsd problems

SeRi@lDiE · 08-15-2012, 10:20 PM

Hello all...
I been going to hell and back getting apcupsd working on Slackware 13.37 x86_64

Here is what I get as an error:

2012-08-15 22:07:22 -0500 apcupsd FATAL ERROR in linux-usb.c at line 605
Cannot open UPS device: "/dev/usb/hiddev0" --
For a link to detailed USB trouble shooting information,
please see <http://www.apcupsd.com/support.html>.
2012-08-15 22:07:22 -0500 apcupsd error shutdown completed

My APC device ID:

Bus 006 Device 002: ID 051d:0002 American Power Conversion Uninterruptible Power Supply

from messages log:

Aug 11 00:12:25 oscuridad kernel: [ 9.492015] usb 6-2: new full speed USB device using uhci_hcd and address 2
Aug 11 00:12:25 oscuridad kernel: [ 9.657080] usb 6-2: New USB device found, idVendor=051d, idProduct=0002
Aug 11 00:12:25 oscuridad kernel: [ 9.660989] usb 6-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Aug 11 00:12:25 oscuridad kernel: [ 9.664938] usb 6-2: Product: Back-UPS XS 1500G FW:866.L6 .D USB FW:L6
Aug 11 00:12:25 oscuridad kernel: [ 9.668874] usb 6-2: Manufacturer: American Power Conversion
Aug 11 00:12:25 oscuridad kernel: [ 9.672769] usb 6-2: SerialNumber: 4B1224P33122
Aug 11 00:12:25 oscuridad kernel: [ 9.761209] generic-usb 0003:051D:0002.0003: hiddev0,hidraw2: USB HID v1.00 Device [American Power Conversion Back-UPS XS 1500G FW:866.L6 .D USB FW:L6 ] on usb-0000:00:1a.2-2/input0

Any help would be appreciated!

TIA!

asdrubale · 08-16-2012, 06:57 AM

Quote:

Originally Posted by SeRi@lDiE

Hello all...
I been going to hell and back getting apcupsd working on Slackware 13.37 x86_64

Here is what I get as an error:

2012-08-15 22:07:22 -0500 apcupsd FATAL ERROR in linux-usb.c at line 605
Cannot open UPS device: "/dev/usb/hiddev0" --
For a link to detailed USB trouble shooting information,
please see [...].
2012-08-15 22:07:22 -0500 apcupsd error shutdown completed

I had the same problem with the i386 version.

I solved it adding a new udev rule:

Code:

root@kaf:~# cat /etc/udev/rules.d/75-ups.rules 
SUBSYSTEMS=="usb", ATTRS{product}=="Back-UPS ES 550G ...", ATTRS{serial}=="3B09...", SYMLINK+="ups" MODE="0600"
root@kaf:~#

and using /dev/ups in acpupsd config file /etc/apcupsd/apcupsd.conf:

Code:

UPSTYPE usb
DEVICE /dev/ups

SeRi@lDiE · 08-16-2012, 05:01 PM

Thanks for the advice but that does not work.

Celyr · 08-17-2012, 06:15 AM

Are you running apcupsd as root?
Have you used slackbuild?

SeRi@lDiE · 08-17-2012, 07:12 AM

Quote:

Originally Posted by Celyr

Are you running apcupsd as root?
Have you used slackbuild?

Yes and Yes.

Celyr · 08-17-2012, 07:17 AM

What about

Code:

ls -la /dev/usb/hiddev0

Are you sure apcupsd is not already running?

SeRi@lDiE · 08-17-2012, 07:27 AM

Quote:

Originally Posted by Celyr

What about

Code:

ls -la /dev/usb/hiddev0

Are you sure apcupsd is not already running?

I appreciate your help but I am not a n00b.

I come here as my last resource.
Than again the simplest things are the one that get us the most :P
But to answer your question... apcupsd is not running.

crw------- 1 root root 180, 96 Aug 16 11:54 /dev/usb/hiddev0

Celyr · 08-17-2012, 07:34 AM

I'm sorry you are feeling like I think you are a noob, it's not like that. Sometimes happen to me that I don't think of the easiest solution. However I have apcupsd running on my machine so you can trust me at least a bit. I just wanted to check if the device exists, permission and type. Can you post your apcupsd.conf ? And also apcupsd version

Celyr · 08-17-2012, 08:41 AM

Also you may want to try

Code:

lsof | grep hid

SeRi@lDiE · 08-17-2012, 03:56 PM

Quote:

Originally Posted by Celyr

Also you may want to try

Code:

lsof | grep hid

root@oscuridad:~# lsof | grep hid
usbhid_re 993 root cwd DIR 8,2 4096 2 /
usbhid_re 993 root rtd DIR 8,2 4096 2 /
usbhid_re 993 root txt unknown /proc/993/exe
hald-addo 2564 root txt REG 8,2 19360 9983116 /usr/libexec/hald-addon-hid-ups
hald-addo 2564 root 4r CHR 180,97 0t0 1390 /dev/usb/hiddev1
upowerd 3215 root 15r CHR 180,97 0t0 1390 /dev/usb/hiddev1
root@oscuridad:~#

Celyr · 08-17-2012, 04:10 PM

And what about the version?

Code:

ls /var/log/packages/apcups*

I'm running out of options, try to

Code:

cat /dev/usb/hiddev0

wildwizard · 08-17-2012, 06:27 PM

Quote:

Originally Posted by SeRi@lDiE

root@oscuridad:~# lsof | grep hid
usbhid_re 993 root cwd DIR 8,2 4096 2 /
usbhid_re 993 root rtd DIR 8,2 4096 2 /
usbhid_re 993 root txt unknown /proc/993/exe
hald-addo 2564 root txt REG 8,2 19360 9983116 /usr/libexec/hald-addon-hid-ups
hald-addo 2564 root 4r CHR 180,97 0t0 1390 /dev/usb/hiddev1
upowerd 3215 root 15r CHR 180,97 0t0 1390 /dev/usb/hiddev1
root@oscuridad:~#

oh ho

Earlier you showed dmesg giving the UPS on hiddev0 now it looks like it's on hiddev1

You will need to look more closely at what is happening to work out why it is changing.

glorsplitz · 08-18-2012, 12:06 AM

SeRi@lDiE

I ran into your error 2012-08-15 22:07:22 -0500 apcupsd FATAL ERROR in linux-usb.c at line 605.....

a few years ago but don't have any documentation as to what I did.

So I'm guessing it was just a apcupsd.conf thing.

I have apcupsd on 13.37 32 bit fresh install, my current .conf has just one line for ups type
UPSTYPE usb

Would be helpful if you attach your apcupsd.conf I attached mine, maybe a diff will help you see something?

asdrubale · 08-18-2012, 03:04 AM

Quote:

Originally Posted by wildwizard

oh ho

Earlier you showed dmesg giving the UPS on hiddev0 now it looks like it's on hiddev1

You will need to look more closely at what is happening to work out why it is changing.

that is the real problem! Using an udev rule (as I tried to explain in my first post) you can delegate the task of discovering the effective device assigned to your UPS to the udev subsystem, and you can always use /dev/ups in acpupsd config file.