LinuxQuestions.org
Share your knowledge at the LQ Wiki.
Go Back   LinuxQuestions.org > Forums > Linux Forums > Linux - Laptop and Netbook
User Name
Password
Linux - Laptop and Netbook Having a problem installing or configuring Linux on your laptop? Need help running Linux on your netbook? This forum is for you. This forum is for any topics relating to Linux and either traditional laptops or netbooks (such as the Asus EEE PC, Everex CloudBook or MSI Wind).

Notices


Reply
  Search this Thread
Old 11-24-2021, 11:09 PM   #1
Dan Suson
Member
 
Registered: Aug 2007
Location: Valparaiso, IN
Distribution: Slackware
Posts: 74

Rep: Reputation: 3
Hardware problems on new Dell XPS 17 9710


I recently purchased a new Dell XPS 17 9710 laptop. I have installed my 2021 version of slackware64-current, with a kernel version of 5.10.9. I thought everything was going well, but then started having hardware problems. So far, I can't get the networking card to work and there is no audio. I have a limited time to decide whether to return the laptop, so I can't take too long to track down these problems.

The laptop is equipped with an Intel Killer AX1650 NIC. When I check in dmesg, I see a stream of errors saying

Code:
 iwlwifi 0000:00:14:3: Direct firmware load for (efault)##.ucode failed with error -2
where ## is a number that counts down from 128 to 0. Everything that I could find about this says that this NIC should be getting recognized as of kernel version 5.2. The only suggestion is backporting iwlwifi to an older kernel version.

Similarly, the audio card is Realtek ALC711-CG. The only things that I found were for non-Slackware Linux flavors, and they talked about recompiling the kernel.

If anyone has any experience in setting this laptop up using Slackware that will help with this, please let me know!
 
Old 11-25-2021, 11:49 PM   #2
aus9
LQ 5k Club
 
Registered: Oct 2003
Location: Western Australia
Distribution: debian IceWM
Posts: 5,583

Rep: Reputation: Disabled
until you get a better reply....based on this reply to a similar firmware issue
https://www.linuxquestions.org/quest...6/#post6008234

I would suggest,,,,download a non-slackware distro examples can be found at distrowatch.com
I am not sure if you are averse to systemd or not distros that tend to include non-free firmware would be a good option.

I have not bothered to look at your sound device.

in the meantime you may like to post your specs for those devices and research them

Code:
lspci -vvv
only post the snippets for your sound and network device please
 
Old 11-27-2021, 02:09 PM   #3
Dan Suson
Member
 
Registered: Aug 2007
Location: Valparaiso, IN
Distribution: Slackware
Posts: 74

Original Poster
Rep: Reputation: 3
Quote:
Originally Posted by aus9 View Post
until you get a better reply....based on this reply to a similar firmware issue
https://www.linuxquestions.org/quest...6/#post6008234

I would suggest,,,,download a non-slackware distro examples can be found at distrowatch.com
I am not sure if you are averse to systemd or not distros that tend to include non-free firmware would be a good option.
I'm not sure I understand your suggestion. Are you recommending switching from slackware to a different distribution, or just use a non-slackware package to address the problem? If the former, is there something about the slackware-current tree that keeps it from resolving this problem?

Quote:
in the meantime you may like to post your specs for those devices and research them

Code:
lspci -vvv
only post the snippets for your sound and network device please
Again, I'm not sure that I understand your suggestion. I've been researching them. Do you mean post the snippets so that others can post suggestions as well?

Sorry for the questions. Just not quite sure I understand where you think I should go with this.

Dan
 
Old 11-28-2021, 11:23 AM   #4
biker_rat
Member
 
Registered: Feb 2010
Posts: 215

Rep: Reputation: 122Reputation: 122
If you have a bleeding edge laptop, why are you not using 5.15.4 kernel?
 
Old 11-28-2021, 11:15 PM   #5
Dan Suson
Member
 
Registered: Aug 2007
Location: Valparaiso, IN
Distribution: Slackware
Posts: 74

Original Poster
Rep: Reputation: 3
Quote:
Originally Posted by biker_rat View Post
If you have a bleeding edge laptop, why are you not using 5.15.4 kernel?
A couple of reasons. First, I didn't expect this to be a bleeding edge laptop. Second, I require stability more than bleeding edge, so I typically only do major upgrades (which includes kernel upgrades) a couple of times a year. I am about to do one of these upgrades. Do you know if the 5.15.4 kernel resolves this problem? Given that the issue with the Killer NIC were reportedly resolved back with the 5.2 kernel, I was surprised to run into this at 5.10!
 
Old 11-30-2021, 09:40 AM   #6
biker_rat
Member
 
Registered: Feb 2010
Posts: 215

Rep: Reputation: 122Reputation: 122
I don't know whether it is resolved in 5.15.x, but relative to linux development , your laptop is very new hardware. You do know it is trivial to install both 5.10.x & 5.15.x simultaneously and switch back and forth for testing to see which works best for you?
 
  


Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off



Similar Threads
Thread Thread Starter Forum Replies Last Post
[SOLVED] PCI express Startech PEX4S553B 4 port RS232 [9710:9904]: will work or not? (Debian11 64bits) floppy_stuttgart Linux - Hardware 6 08-31-2021 01:43 PM
Dell XPS 13 9350 -> Dell Docking Station D3100 fails to support external monitors lPrentice Linux - Hardware 2 06-05-2017 07:40 AM
Dell XPS M1530 - Dell ubuntu ISOs? danraider Linux - Laptop and Netbook 4 04-02-2008 05:49 PM
Problems booting with AHCI enabled on Dell XPS 210 Meson Linux - Hardware 2 02-02-2008 10:44 AM
FC4 on a Dell XPS Gen 2 with resolution problems NeoLives Linux - Laptop and Netbook 2 11-02-2005 10:17 AM

LinuxQuestions.org > Forums > Linux Forums > Linux - Laptop and Netbook

All times are GMT -5. The time now is 06:12 PM.

Main Menu
Advertisement
My LQ
Write for LQ
LinuxQuestions.org is looking for people interested in writing Editorials, Articles, Reviews, and more. If you'd like to contribute content, let us know.
Main Menu
Syndicate
RSS1  Latest Threads
RSS1  LQ News
Twitter: @linuxquestions
Open Source Consulting | Domain Registration