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Old 12-04-2019, 06:00 PM   #1
LXer
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LXer: What we risk when we open up to customers (and why its worth it)


Published at LXer:

Customer empowerment is one consequence of digital transformation. And as we explained in the first part of this series, it[he]#039[/he]s a powerful one. Empowering customers can deepen their relationship with your organizationóbut it won[he]#039[/he]t work if they don[he]#039[/he]t trust you. In this article, we[he]#039[/he]ll explain how acting openly can create that foundation of trustóand why it can lead to business success.

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