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Linux - Laptop and Netbook Having a problem installing or configuring Linux on your laptop? Need help running Linux on your netbook? This forum is for you. This forum is for any topics relating to Linux and either traditional laptops or netbooks (such as the Asus EEE PC, Everex CloudBook or MSI Wind).

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Old 11-21-2020, 08:56 AM   #1
MeinzBeur
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Pop! os does not restart properly after freezing


Hei everyone,
I posted this issue on the forum of pop os few weeks ago but never got any answer. So I am trying my chance here.
So, sometimes when I play a game a bit demanding for my computer it will freeze. I guess it has something to do with the RAM. That thing is annoying but OK, I need to accept that my laptop isn't completely new anymore
The main problem comes after, when switching off and on the laptop by pressing the ON/OFF button, it does not work. More specifically, it starts, but it will stay stuck at the last black screen before the logging in screen. The solution I found is to start Pop os using the dongle, power off from the menu, remove the dongle, restart. Then it works... But it isn't very convenient.
I do not really know where I should look... I can say that when I used ubuntu before I did not have this issue after freezing. Also, I realised that since I installed pop os 20.10 it freezes too when I drag a file from the desktop to an open folder (Topic for another thread?). That means I can test any solution you give me with that (cause otherwise I would have to wait that it randomly freezes in a game).
I run pop os 20.10 (but had the same problem with 20.04) on a ACER aspire V nitro. Intel Core i7 and a GeForce GTX 960M graphic card.
Thanks a lot for your help.
 
Old 11-21-2020, 07:27 PM   #2
frankbell
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Have you looked in the log files?

You may not find anything to help with the freezing itself--it may be freezing before it can log anything, though it's worth a look--but there's a good chance you will find some hints as to what's going wrong in the boot process. https://wiki.archlinux.org/index.php/Systemd/Journal

The Arch Wiki has a good article about how to use SystemD logs. You should also find log files in tradition format, as most distros I've seen use rsyslog to pipe SystemD log data into /var/log.
 
Old 11-22-2020, 04:22 AM   #3
ondoho
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Quote:
Originally Posted by MeinzBeur View Post
Hei everyone,
I posted this issue on the forum of pop os few weeks ago but never got any answer. So I am trying my chance here.
So, sometimes when I play a game a bit demanding for my computer it will freeze. I guess it has something to do with the RAM. That thing is annoying but OK, I need to accept that my laptop isn't completely new anymore
The main problem comes after, when switching off and on the laptop by pressing the ON/OFF button, it does not work. More specifically, it starts, but it will stay stuck at the last black screen before the logging in screen. The solution I found is to start Pop os using the dongle, power off from the menu, remove the dongle, restart. Then it works... But it isn't very convenient.
I do not really know where I should look... I can say that when I used ubuntu before I did not have this issue after freezing. Also, I realised that since I installed pop os 20.10 it freezes too when I drag a file from the desktop to an open folder (Topic for another thread?). That means I can test any solution you give me with that (cause otherwise I would have to wait that it randomly freezes in a game).
I run pop os 20.10 (but had the same problem with 20.04) on a ACER aspire V nitro. Intel Core i7 and a GeForce GTX 960M graphic card.
Thanks a lot for your help.
You don't tell us which games and which platform you play them on.

You say you suspect RAM yet you don't tell us how much you have there.

Which GPU driver are you using? I'm sure POP_OS has an "Additional drivers" utility (or sth similar) that will allow you to install the NVIDIA driver, which will be better for gaming.
 
Old 11-22-2020, 10:17 AM   #4
MeinzBeur
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Thanks for your answers. So here:
@ondoho
I usually play on steam. And it has happened on several games (Tomb raider, Hades, Desperados III,...). The reason why I suspect the memory is that it usually happens when it needs to load something, or when there is a visually demanding moment. The ventilation of the laptop goes crazy, and it freezes. I have 7.7 GiB and I already run the NVIDIA drivers.

@frankbell
Nope. I did not know such a thing existed But now I did. I went into var/log; and found several types of log. So I reproduced the crash using the dragging of a file from the desktop to a directory (it looks same, but I am actually not sure if it is the same crash). I attached the syslog (split in 3 files because too big), and the kernlog.
The timing is as such:
1423: Crash + switch off
1425: Switch on (does not work)
1426: switch off
1427: switch on, boot on dongle. Power off from USB-based pop os. Remove dongle.
1428: Switch on (works).
As you can see there is nothing in the log between 1423 and 1428... It seems that there is some info about the freezing itself though. But I have no idea what it means.
Attached Files
File Type: txt kernlog_crash.txt (111.3 KB, 3 views)
File Type: txt syslog_crash1.txt (191.4 KB, 0 views)
File Type: txt syslog_crash2.txt (164.1 KB, 0 views)
File Type: txt syslog_crash3.txt (214.9 KB, 1 views)
 
Old Today, 12:01 AM   #5
ondoho
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The last 4 lines of your kernlog would suggest that Teams does not play well with Steam.
 
Old Today, 05:38 AM   #6
MeinzBeur
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You mean these ones?
Code:
Nov 22 14:29:06 pop-os kernel: [   24.293932] SGI_video_sync[2334]: segfault at e6 ip 0000558cccd7e112 sp 00007f94adff95c0 error 6 in teams[558cca297000+4bf9000]
Nov 22 14:29:06 pop-os kernel: [   24.293938] Code: e8 43 00 00 00 4c 89 f7 e8 db 01 00 00 41 8b 46 10 41 8b 4e 18 c1 e0 0c 25 00 f0 0f 00 c1 e1 14 81 e1 00 00 f0 0f 09 c1 09 d9 <c6> 01 00 81 e3 ff 0f 00 00 c6 03 00 bf 01 00 00 00 e8 f8 d4 10 02
Nov 22 14:29:06 pop-os kernel: [   24.590407] SGI_video_sync[2363]: segfault at e6 ip 0000555951368112 sp 00007f5a7e6fa5c0 error 6 in teams[55594e881000+4bf9000]
Nov 22 14:29:06 pop-os kernel: [   24.590414] Code: e8 43 00 00 00 4c 89 f7 e8 db 01 00 00 41 8b 46 10 41 8b 4e 18 c1 e0 0c 25 00 f0 0f 00 c1 e1 14 81 e1 00 00 f0 0f 09 c1 09 d9 <c6> 01 00 81 e3 ff 0f 00 00 c6 03 00 bf 01 00 00 00 e8 f8 d4 10 02
I see the link to teams (written in it) but how do you know that steam is involved? On top of that steam is not being opened at startup, so it should not be involved in anything at that stage.
 
  


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