oh, my pet subject...
to connect through the cisco client, presumably to a cisco VPN concentrator you need a group login to the box, before you pass in your own login details. in fact you either use a group login, OR a certificate. it's not really a group as such, more a means to say that you are allowed to try to authenticate. when you're actually doing a full-on authentication, you can jump through loads of hoops which can be pretty complex. this is basically an intial, back end set of credentials that let you start trying to log in in the first place.
you should have been given these details by your customer, OR a certificate, but in the scenario you're describing, it's exactly what we do for our providers, and having a cert is daft i'd say.
if you've not already got the right details somewhere, ask for them. if they don't understand what a group login and password is for a concentrator, that's their loss, not yours.
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