Hi all.

Please dont mind if i ask something stupid, but i have recently started PHP and mysql and so far i am loving it. I have read that the best way to learn any scripting/programming language is to read others code and get involve in a project. I am planning to develop a ticketing system for my intranet environment, meaning it will only be available to certain specific personnel to generate tickets, just like a helpdesk system. So a thought came in my mind, that, if a ticket is generated, a email should be sent to the relevant personnel pointing to that ticket. Now what i mean by this is, like if i have posted a query on LQ.org, a email notification is sent with a dynamic url pointing to my post if someone answers it. How its done ? I mean is it done by PHP engine or apache ?

The research that i have done, i think its done by apache but still if someone can highlight how its done :-)

Well the information is pinned by the underlying database, so the url is just generally a few fields relative to the post joined together in a string. It's totally and utterly arbitrary data, it's up to you what to make sense of it in code.

Hi,

Great question! Thanks.

Okay. Well, it's pretty simple. You have a page to complete by the user. Be that a message in a forum, a help-desk question, a reservation. Since the user has logged in, the ID is available (as session parameter, perhaps), so after completing the fill-out (an HTML <form></form> tag of course) the whole thing is sent of to a database along with the ID.
It's up to you what the structure of the database is.
The system would then use the ID to fetch the mailaddress (verified at enroll, of course) from the table of users and would create an address with this unique code and mail this. The URL always would point to a PHP page that takes the ID (as a GET parameter) and uses that to fetch the required item (reply, follow-up,...) from the database...

Pretty simple.

Hope to have helped a bit

Thor
By the way : this is the way I'd do it...you options are completely valid as well...my way is not the way, but a way...