Sorry, I don't know how to help with your specific problem. However I can give you a suggestion on improving your chances of getting help from people that know the answer.
When you don't communicate clearly, it can be difficult to understand what you are asking. Adequate punctuation is vital to clear communications. An omitted or misplaced punctuation mark can sometimes drastically alter the meaning of what you write. Not understanding all of the formal rules for punctuation is not necessarily a major problem, but at least ending every sentence with a period will do wonders in making your question easier to understand.
Here is an amusing example of the usefulness of punctuation. It's a long URL so you may need to cut&paste into your browser.
http://en.wikipedia.org/wiki/James_w...on_the_teacher.