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Old 11-21-2004, 08:11 PM   #1
cavemanf16
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Mandrake 10.0 Official USB Intellimouse not working


OK, I just installed Mandrake 10.0 Official dual-booting on my main workstation. I have a Microsoft Intellimouse 3.0 (the whole 'Options "Buttons" "1 2 3 6 7 4 5"' XF86Config-4 type of mouse) but it's not working at all in Mandrake. Works just great in WinXP.

I've read several forum posts, searched through some stuff on LinuxQuestions, but haven't figured out what the problem is. My only hope is that I saw a post talking about changing LILO to not load up ACPI support on boot, or something like that, but I can't try that because I'm currently using Grub as the boot loader and I can't figure out 1) where the config file for grub is, and 2) what to change to disable ACPI support.

My mouse was not detected in the install or in X at all, and any option I have tried so far has failed to show any response from my mouse. Since I'm posting from WinXP right now, I'm gonna guess at my current linux config, but I think this is right:

kernel 2.6.3-7
I think the mouse is getting detected after looking through the kernel 'info' log file, but I can't be sure since the commands:
Code:
# cat /dev/mouse
# cat /dev/input/mouse0
# cat /dev/input/usbmouse
do not show any activity onscreen (read on one post that if the mouse was working it would ouput a bunch of junk characters to the screen after these commands)

XF86Config-4 pertinent file section for the mouse looks somewhat like this:

Code:
Device "mouse"
Device "/dev/mouse"
Option "Protocol" "ExplorerPS/2"
Option "Buttons" "1 2 3 6 7 4 5"
Option "ZAxisMapping" "6 7"
(remember, I'm posting this from WinXP so pay more attention to the stuff in quotes as I haven't changed anything in the config except the 'Option "Buttons"' line which I added)

Can anyone help me? caveman at fastmail.fm
 
Old 11-22-2004, 12:34 AM   #2
jchance
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Did your mouse come with a ps2 adapter because I had a problem with my MS Intelipro 3 button when it was hooked up using the usb port, but the same mouse using the ps2 adapter works the shiznit. If you want to see if it is a usb connection issue that is how I would do it. I hope that it is a usb config issue and not the mouse being incompatable.
 
Old 11-22-2004, 01:29 AM   #3
opjose
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Nah it's not an ACPI problem, rather a USB one and has nothing to do with the kernel (directly) rather failure to load one of the USB services.

Try adding this to the beginning of /etc/modules.conf

probeall usb-interface usb-uhci ehci-hcd

Then reboot and run mouseconfig or mousedrake from the command line.
 
Old 11-22-2004, 07:45 AM   #4
cavemanf16
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Quote:
Originally posted by jchance
Did your mouse come with a ps2 adapter because I had a problem with my MS Intelipro 3 button when it was hooked up using the usb port, but the same mouse using the ps2 adapter works the shiznit. If you want to see if it is a usb connection issue that is how I would do it. I hope that it is a usb config issue and not the mouse being incompatable.
Actually, I do have the USB-to-PS/2 adapter which I tried, but that didn't seem to work either. I'm going to try the 2nd poster's suggestion though, since I do believe this has something to do with the USB ports and not my mouse. In all of the other forum posts about this issue that I've read it always seemed to be about laptops and the kernel. I have a regular mobo from MSI in a tower case, so maybe the 2nd poster is right about Mandrake not properly probing my USB ports when it boots up. I'll let you both know how it goes.
 
Old 11-22-2004, 08:08 AM   #5
opjose
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Heh, I'm NOT a "2nd" poster...

I'm always "1st"!

Heh...

 
Old 11-22-2004, 09:39 AM   #6
cavemanf16
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Unhappy still stumped

Well opsjose, you are funny, but unfortunately your previous suggestion seems to have not worked at all. I already had USB probing set except for the "ehci-hcd" part in /etc/modules.conf. I added it, rebooted, and ran mousedrake and chose the "Microsoft Explorer" USB mouse as my mouse, but X still didn't respond at all. I also then re-ran mousedrake (after killing X) and set the mouse to a universal PS/2 or USB mouse option, rebooted: still no dice. THEN I plugged in my ps/2 adapter to my usb mouse, plugged it into the ps/2 port for the mouse, and it STILL didn't work! (and I've checked /etc/X11/XF86Config-4 and mousedrake is setting the mouse setting properly)

I'm now quite stumped as to what the problem is. When I boot up in WinXP, the mouse works just fine in USB mode. (haven't tested it in ps/2 mode, but I know in the past that works just fine too) I have my speakers plugged into the audio-out port on my soundcard as well as a usb connection on the same input jack that my mouse is plugged into. Could that be a problem I wonder? (Just now thought about that possibility) In other words, my mouse usb connector and the speakers usb connector (the usb connector is to drive 3d sound through windows drivers i think; I could probably unplug it and do without it) are plugged into two usb ports right next to each other, located just below the ps/2 ports for keyboard and mouse. What I just don't understand is why my mouse doesn't get recognized by the ps/2 port at all, even though i know it's plugged in properly, the settings in X are correct, and i have no other mouse plugged into the computer.

Maybe this is the reason I decided to begin installing Gentoo on my server in the first place: BUGGY stuff from Mandrake! argh.
 
Old 11-22-2004, 10:02 AM   #7
opjose
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You should first start by removing ALL other devices from your USB ports until you get the problem resolved.

The PS/2 adapters work a bit differently, especially when it comes to initialization.

You also may want to toggle USB "LEGACY" support in the bios and try each way after a cold boot.


You should really connect things up and make sure that you perform a full cold boot.

That is, unplug the power cord, then press the ON button on the computer to discharge any remaining current in the capacitors.

Then plug everything back in and try again.

Since you are plugging the mouse into a USB port, the kernel should be able to report back what it sees on the USB bus using the usbview.

Bear in mind that all USBVIEW shows is what the hub or controller is seeing or reporting.

If the mouse does not appear in USBVIEW, while USBview shows the controllers and hubs, then there is something wrong with the electronics.

This alone is a good reason to unplug everything and try with the mouse alone, to see if it appears under usbview.

If the mouse appears, but you cannot move the cursor with the mouse, then this is more likely a software problem.

Give this a try and report back.
 
Old 11-23-2004, 02:38 PM   #8
cavemanf16
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Well, I don't have any "usbview" command available to me with my current install of Mandrake 10.0. I have tried the cold boot once again, no luck. I made sure to disconnect all other USB devices this time as well. I changed the mouse back to ps/2 (using the adapter I have), reconfigured mousedrake to recognize it as a ps/2 'microsoft explorer' mouse - which it most definitely is - did a cold boot and still no luck. I've checked the /etc/sysconfig/mouse and /etc/X11/XF86Config-4 files to make sure they get properly set each time I use mousedrake, and they change as they should each time. When I've configured the mouse to be a ps/2 mouse, both files properly point to /dev/psaux, when using usb, /dev/mouse is properly set. I'm just soooo stumped at this point?!! Could it just be the version of KDE that Mandrake 10.0 installs is messed up? Or X? I can try Gnome when I get home, but I doubt that it's gonna work.

BTW, booting back into Windows in between any of these attempts allows me to use the mouse just fine, so this is definitely not a hardware problem.

Last edited by cavemanf16; 11-23-2004 at 02:42 PM.
 
Old 11-24-2004, 01:06 AM   #9
opjose
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I would not rule out a hardware problem.

Have you tried a different USB mouse?
 
Old 11-24-2004, 06:47 AM   #10
cavemanf16
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Talking SUCCESS!!

Finally! I have the mouse working and am posting this message from Konqueror! Yay!

The problem did turn out to be a BIOS setting for "APIC mode = Enabled" on my motherboard. I finally determined this might be the cause after looking through the 'messages' log file in /var/log and noticing in one part that it couldn't load something to do with USB and suggested that trying a different APIC or ACPI mode could resolve the problem. So in the end this was a software/hardware problem with my BIOS. For the record I have an MSI K7T Turbo2 motherboard (VIA KT133A chipset). opsjose, thanks again for your help. If nothing else, you kept me encouraged to keep plugging away at trying different logical steps to troubleshoot the problem.
 
Old 11-24-2004, 07:42 AM   #11
opjose
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Interesting.

I don't have any systems myself, that permit APIC control from within the bios.

I haven't seen that one...
 
Old 11-24-2004, 09:37 AM   #12
cavemanf16
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I've also noticed in the log files a web address for reporting my BIOS because it seems to not be recognized quite correctly or something. I'll do that later this evening when I get home as this might just be one of those REALLY weird errors the kernel developers don't see very often. (My motherboard is a top of the line one for the AMD chips it supports - Durons and Athlons - but I bought it for cheap when P4's and AMD AthlonXP's were all the rage instead of my aging line of processor and memory)
 
Old 01-24-2005, 08:02 PM   #13
cavemanf16
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Just in case...

I wanted to post one last thing to this thread because my 2nd to last post is not quite as accurate as it could be. You see, in actuality I have found that this motherboard, an MSI K7T Turbo2 as I have mentioned before, actually has an onboard USB Keyboard and USB Mouse supporting software contained within the BIOS for those OS's like SCO Unix or OS2 (as described in the manual) which do not have drivers for USB devices in the OS itself. Disabling these two options actually will solve the USB mouse not working problem. I am also able to now run APIC support in the BIOS with the option "1.4" selected instead of "1.1" as I posted previously. I'm guessing that version 1.1 of APIC support with the USB Keyboard and USB Mouse support options turned on caused some sort of bug or other flip of a "switch" in the BIOS which no longer interfered with the drivers that Mandrake 10.0 was trying to load. I have since loaded Mandrake 10.1 onto this computer, and that "bug" no longer worked for me, which is how I stumbled upon this more accurate settings for the BIOS.
 
  


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