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Old 10-20-2016, 10:40 AM   #1
iPad
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How to mark a Thread as "Needing answer"?


I answered a question! Because it needed zero Linux-specific knowledge.
I think it was one of those fake first-time posters, who never come back, after posting a spam question like "My school computer says login: and the screen is black. So what do I do?"

But what if the person comes back with a legitimate and sophisticated question, in that thread, and no one else replys to it for a day or more? How would I tell them to mark it as needing a reply? It would be a duplicate thread if I told them to make a new Thread, to get it on the Zero Reply list!

This same question applys to something I saw a few days ago, when I was searching VNC on LQ. I saw a Thread where the person replied to their own thread and asked for help. I think it was a decent question, and simply no one noticed it. Sorry, I don't remember and couldn't find it now, to post the link. I don't see a "Needs help" list or status. I thought of posting a new ZRT, linking to it, but my intuition screamed: wrong!, for several reasons!

Is there any way that I can guide help to them, or them to help? Thanks for any advice.
 
Old 10-20-2016, 01:57 PM   #2
rtmistler
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No need. The thread will be bumped because there's recent activity to it, both cases such as your answer and also in the case of an OP updating their thread.

In the case of the poor first poster, one thing to do is to point out to them helpful LQ links such as things about how to better ask questions. If they are closer to a troll first poster, or a hit and run type who never comes back even when a great answer is provided, then so be it. Sometimes you give someone a good answer and they never update indicating that they were helped.

As far as links to offer them, over on the right you should see "Main Menu" and under there is a .Site FAQ link. You can point them to there and tell them to scroll down to the Project Tools FAQ where it discusses how to write effective questions and how to use the site.

A final point is also under the .Site FAQ, there's a link for Welcome to LQ to offer to the obvious very poor first posters, or early poster. In fact there's a discussion about doing that earlier in this forum, one of them is here.

Note that sometimes it takes user's a day or more to get back. We're not all in the same time zones, I've seen users from Australia, Japan, the Americas, Europe, India, Iran, pretty much all over. Best we can do is try to provide helpful information to new users and encourage them to also self-learn. There are a fair amount of new users who just post "Help Me!", partly out of ignorance and partly out of frustration. If they will not even try, that's one thing that limits us here, but hopefully they'll understand the way this site is intended to work and make some effort. That's all we ask.

Last edited by rtmistler; 10-20-2016 at 02:00 PM.
 
Old 10-20-2016, 02:20 PM   #3
273
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Quote:
Originally Posted by iPad View Post
I answered a question! Because it needed zero Linux-specific knowledge.
I think it was one of those fake first-time posters, who never come back, after posting a spam question like "My school computer says login: and the screen is black. So what do I do?"

But what if the person comes back with a legitimate and sophisticated question, in that thread, and no one else replys to it for a day or more? How would I tell them to mark it as needing a reply? It would be a duplicate thread if I told them to make a new Thread, to get it on the Zero Reply list!
If they have a new question then it should be a new thread. If not then there's something called "View New Posts" that I use and I think other members do also which shows the most recently replied to threads. Another thing you could do if you saw that the original poster had replied to that thread is to suggest they contact a moderator to move the thread or delete it so that a more appropriate one could be started (if that's appropriate).
Perhaps I'm misunderstanding but you almost seem to be suggesting that follow-up questions should be kept in the same thread if this is the case then I disagree and suggest that every issue ought to have it's own thread unless it is very clearly part of one solution or process (I think some of that's the ITIL structure I work under rubbing off on me ).
 
Old 10-29-2016, 05:25 PM   #4
iPad
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I meant: if person replys, with "good", on-topic info, and I have no more idea how to help/answer. And no one else replys, for days! I feel very bad.
For example, if a first-time poster, esp. with a pecular username, asks just "How to fix Linux?", and I, thinking that they are just a fake Troll, quickly reply with links about "How to ask a question", believing they will never come back, BUT they do, with great technical info... And no one replys for a "long" time...

Hmmmm... I have an idea: (if their account options allow it), I could instead eMail or PM them the advice, and suggest that they Edit the post, keeping it in ZRT visibility!

Last edited by iPad; 10-31-2016 at 03:20 AM.
 
Old 10-29-2016, 10:55 PM   #5
jefro
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It is a free forum so we you and they are at the mercy of peeps that chime in. Things do get lost. While we don't like double posts, sometime just a new thread with different part of the question might help. Otherwise active posts tend to get looked at. Post something to add to thread maybe.
 
Old 10-31-2016, 03:14 AM   #6
ondoho
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Quote:
Originally Posted by iPad View Post
I have no more idea how to help
i'm sorry, but did you just say that you, as the original poster, have no more ideas how to help us, the one's trying to help you?


Quote:
For example, if a first-time poster, esp. with a pecular username, asks just "How to fix Linux?", and I, thinking that they are just a fake Troll, quickly reply with links about "How to ask a question", believing they will never come back, BUT they do, with great technical info...
imho this is a great example.
the op has learned from their borked first thread to
a) give a meaningful title to it
b) supply relevant information
c) be clear about what they are asking for
and will start a much better, second thread.

i don't want to pretend that my opinion matters to the admins of this board, but i'm pretty sure that they will NOT change the forum software according to your wishes.

also, it is my long-standing experience from MANY boards that if no-one answers, there's usually a reason for it: no-one has anything to offer. if they had, they would.
bumping is only useful if you supply additional RELEVANT information.
 
  


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