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Old 08-02-2011, 01:13 PM   #1
Joseph Casey
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Xess Lite spreadsheet from AIS license problem.


Howdy.
I have been using Xess Lite spreadsheet from Applied Information Systems which I bought many years ago. The license daemon won't allow it to run anymore and the reason seems to be that I've changed the IP number on my PC. I've had to change IP numbers to suit a new network setup.
AIS are apparently no longer contactable by email or phone.
Has anyone advice to offer? Does anyone know what is the situation with AIS Corp? Can anyone suggest a workaround?

Slackware 10 and 13.37
Here is the error message from the license daemon:
jc@met: xslite
ERROR: XessLite-Full - license error Cannot connect to license server (-15,12:111) Connection refused
jc@met:

The Xslite app, the licence daemon, licence key are all on the same PC.
Here is the process information shown by the ps command:
5065 ? S 0:00 /var/X11R6/lib/xslite/etc/lmgrd -c /var/X11R6/lib/xsl

Last edited by Joseph Casey; 08-02-2011 at 01:34 PM. Reason: More information.
 
Old 08-02-2011, 08:54 PM   #2
sundialsvcs
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No one can, legally or ethically, "suggest a workaround."

I'm going to give you the benefit of the doubt, "of course, of course," that your intentions are scrupulously legitimate. (I think that's perfectly reasonable, since companies do die.) Therefore, you need to do some gumshoe work to chase down that company or its successor. If they still exist, or if the copyright has been transferred to a new owner, you have a legal obligation to them ... as you well know. So you need to approach the problem from both a compliance standpoint and a technical one.

You should notify your corporate counsel or legal-affairs department in any case. A formal, dated memorandum (e-mail) of the type that can be put into a file and suitably forgotten. (I "winky" here, but it is important ... as you well know.) You're showing due diligence, a critical factor in any "innocent infringement" defense in the unlikely event of litigation. (Translation: you are covering your butt.)

You can poke around to see if there's any sort of a firewall or iptables issue on the local box ... but, that "-15" appearing in that IP-address field looks very odd to me. (It's anybody's guess how well they actually debugged their own licensing code.) Maybe a little bit of network-sleuthing with an appropriate tool ("ethereal" is more-or-less the de facto choice here) will help you to see what kinds of communication the program is trying to make, and what is blocking it. If the root cause of the problem is simply a communication issue, this will help you resolve it.

Last edited by sundialsvcs; 08-02-2011 at 09:00 PM.
 
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Old 08-03-2011, 07:26 AM   #3
Joseph Casey
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Registered: Mar 2007
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Thank you for your detailed reply.
www.ais.com have a website, but they are not answering the phone. It's like the Mary Celeste over there!
I'll probablyjust replace it. I'm looking at Xxl.
 
  


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