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Trouble in installing Request Tracker
Hi
I'm a newbie to linux but eager to learn. Currently I'm installing Reqest-Tracker-3.6.6 and have problem in doing so. Here are the details. OS -- OpenSuse 10.3 . RT -- Version is 3.6.6 STEP:1 --> I xtracted the software in /tmp folder and ran the command ./configure. and it went smoothly. STEP:2 --> Then I ran the "make testdeps" as in the installation guide and it showed both missing and found dependencies. Bandtel2:/tmp/rt-3.6.6 # make testdeps /usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql perl: >=5.8.3(5.008008)...found users: rt group (www)...found bin owner (root)...found libs owner (root)...found libs group (bin)...found web owner (nobody)...found web group (www)...found CLI dependencies: Term::ReadKey...found Getopt::Long >=2.24...found HTTP::Request::Common...found Term::ReadLine...found Text::ParseWords...found LWP...found CORE dependencies: Scalar::Util...found HTML::Scrubber >=0.08...found Class::ReturnValue >=0.40...found Text::Quoted 2.02...MISSING File::Spec >=0.8...found Calendar::Simple ...MISSING DBIx::SearchBuilder 1.50...MISSING Date::Format...found CSS::Squish 0.06...MISSING Text::Autoformat ...MISSING Mail::Mailer 1.57...MISSING Regexp::Common ...MISSING Module::Versions::Report 1.03...MISSING MIME::Entity 5.108...MISSING HTML::Entities...found Digest::MD5 >=2.27...found Cache::Simple::TimedExpiry ...MISSING DBI >=1.37...found Locale::Maketext::Lexicon 0.32...MISSING Digest::base...found Locale::Maketext::Fuzzy ...MISSING Time::HiRes...found Net::SMTP...found Text::Wrapper ...MISSING Time::ParseDate ...MISSING File::Temp...found Log::Dispatch 2.0...MISSING Locale::Maketext >=1.06...found UNIVERSAL::require ...MISSING Tree::Simple 1.04...MISSING Text::Template ...MISSING MAILGATE dependencies: Pod::Usage...found HTML::TreeBuilder ...MISSING Getopt::Long...found HTML::FormatText ...MISSING LWP::UserAgent...found MASON dependencies: CGI::Cookie >=1.20...found Text::WikiFormat 0.76...MISSING XML::RSS 1.05...MISSING Storable >=2.08...found CSS::Squish 0.06...MISSING HTML::Mason 1.23...MISSING Apache::Session 1.53...MISSING Digest::MD5 >=2.27...found GD::Text ...MISSING GD ...MISSING Errno...found GD::Graph ...MISSING MYSQL dependencies: DBD::mysql 2.1018...MISSING SOMETHING WAS MISSING! Bandtel2:/tmp/rt-3.6.6 # *********************************************** STEP:3 --. I then started installing the wanted dependent modules one by one and got stuck in the installation of Text-Quoted-2.02 --> It depends on Text::Autoformat 0 which I tried to install. As can be expected it in turn depends on Text-Reform. --> I installed Text-Reform-1.10 module which seems to be a success. ********************************************** Bandtel2:/home/noc2/Desktop/Elango/RT-3.6.6/DEPENDENCIES/TEXT-REFORM/Text-Reform-1.10 # make install Installing /usr/lib/perl5/site_perl/5.8.8/Text/demo_columns.pl Installing /usr/lib/perl5/site_perl/5.8.8/Text/demo_ws.pl Installing /usr/lib/perl5/site_perl/5.8.8/Text/demo_filler.pl Installing /usr/lib/perl5/site_perl/5.8.8/Text/Reform.pm Installing /usr/lib/perl5/site_perl/5.8.8/Text/demo_table.pl Installing /usr/lib/perl5/site_perl/5.8.8/Text/demo.pl Installing /usr/share/man/man3/Text::Reform.3pm Writing /usr/lib/perl5/site_perl/5.8.8/i586-linux-thread-multi/auto/Text/Reform/.packlist Appending installation info to /usr/lib/perl5/5.8.8/i586-linux-thread-multi/perllocal.pod Bandtel2:/home/noc2/Desktop/Elango/RT-3.6.6/DEPENDENCIES/TEXT-REFORM/Text-Reform-1.10 # ****************************************** --> But when I tried again to install the Text-Autoformat I got an error message which is pasted here for you view. noc2@Bandtel2:~/Desktop/Text-Autoformat-1.12> make test PERL_DL_NONLAZY=1 /usr/bin/perl "-Iblib/lib" "-Iblib/arch" test.pl 1..1 "break_at" is not exported by the Text::Reform module Can't continue after import errors at /usr/lib/perl5/site_perl/5.8.8/Text/Reform.pm line 43 BEGIN failed--compilation aborted at blib/lib/Text/Autoformat.pm line 9. Compilation failed in require at test.pl line 13. BEGIN failed--compilation aborted at test.pl line 13. not ok 1 make: *** [test_dynamic] Error 255 --> I tried googling and tried to relplace the Reform.pm of Text-Reform 1.10 with the same version from CPAN and again with that of the Text-Reform-1.11 but failed on both occassion. *********************** I am blind from here and any help to proceed further would be appreciated Thanks and Regards mysuselove |
Did you try installing the perl module via a package (I think Suse uses RPM's). Its preferable to install the perl modules via packages, then any last ones you can't find, do it via CPAN.
Good luck, RT is a great product but the installation is a PAIN! My first "jump" into Linux was with Debian and RT 3.4 :) |
Hi
I installed perl modules by downloading them from cpan as tar.gz files . Yes SUSE uses RPMs but not all perl modules for SUSE are available as RPMs. I did installed RT 3.6.6 but now I don't know where to start the configuration and unable to execute the Make initializedatabase command. The USE MYSQL command is not working when I manually tried to change the mysql root user password. I got stuck there . Any help would be appreciated Thanks and regards mysuselove :newbie: |
Quote:
where are you executing the "Make Initializedatabase" from? What error are you getting? |
Hi
I installed RT manually I executed the "Make Initializedatabase" from the temp folder where I had the RT extracted. below is the copy of the error, when the above command was executed. ======================== Bandtel2:/tmp/rt-3.6.6 # make initialize-database /usr/bin/perl //opt/rt3/sbin/rt-setup-database --action init --dba root --prompt-for-dba-password In order to create or update your RT database,this script needs to connect to your mysql instance on localhost as root. Please specify that user's database password below. If the user has no database password, just press return. Password: Now creating a database for RT. Creating mysql database rt3. Now populating database schema. Creating database schema. Done setting up database schema. Now inserting database ACLs DBD::mysql::st execute failed: Unknown database 'mysql' at //opt/rt3/sbin/rt-setup-database line 353, <SCHEMA> line 463. Problem with statement: USE mysql; Unknown database 'mysql' at //opt/rt3/sbin/rt-setup-database line 354, <SCHEMA> line 463. make: *** [initialize-database] Error 255 ==================== any help would be appreciated Thanks and Regards mysuselove |
What's in your RT_SiteConfig.pm file?
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Hi
Below is the copy of RT_SiteConfig.pm file. I didn't made any configuration except for the database user password. Since the " database initialize " command has to be executed correctly in the first place , no significant change to the file has been made. ======================= Bandtel2:/opt/rt3/etc # cat RT_SiteConfig.pm # Any configuration directives you include here will override # RT's default configuration file, RT_Config.pm # # To include a directive here, just copy the equivalent statement # from RT_Config.pm and change the value. We've included a single # sample value below. # # This file is actually a perl module, so you can include valid # perl code, as well. # # The converse is also true, if this file isn't valid perl, you're # going to run into trouble. To check your SiteConfig file, use # this command: # # perl -c /path/to/your/etc/RT_SiteConfig.pm Set( $rtname, 'example.com'); Set($DatabasePassword , 'xyzp123'); 1; =========================== Thanks and Regards mysuselove |
What databases show up on your database server? I assume its a local installation of MySQL?
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Yes, its a local installation of MySQL.
I don't know how to find the databases in the database server. |
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