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Old 08-24-2018, 03:30 AM   #1
DonaldUK
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Touchpad stopped working


Hello everyone,

I run OpenSuSE 42.3 (Linux 4.4.143) on my Asus Vivobook. All works fine on that. I have also installed Kubuntu 18.04 (Linux 4.15.0-30) and Pinguy 18.04 (Linux 4.15.0-20) on the same laptop.

After running the updates on Kubuntu last night the touchpad simply stopped working and is no longer recognised. I ran the updates on Pinguy this morning - and yes, my touchpad again stopped working and is not recognised.

Any ideas on what has caused this and how to put it right?

Don
 
Old 08-24-2018, 03:53 AM   #2
ferrari
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This reads like a possible kernel regression at play. Compare the output between the working (opensUSE) distro and the others...
Code:
xinput
Code:
xinput list-props <device_ID>
*Using the relevant device ID as reported by xinput

Also...
Code:
dmesg|egrep -i "i8042|input"
 
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Old 08-24-2018, 05:29 AM   #3
DonaldUK
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Kubuntu and Pinguy simply can't see the touchpad.

My OpenSuSE
xinput
⎡ Virtual core pointer *************************id=2 ***[master pointer *(3)]
⎜ **↳ Virtual core XTEST pointer ***************id=4 ***[slave *pointer *(2)]
⎜ **↳ FTE1200:00 0B05:0201 Touchpad ************id=11 **[slave *pointer *(2)]
⎜ **↳ Logitech M325 ****************************id=14 **[slave *pointer *(2)]
⎣ Virtual core keyboard ************************id=3 ***[master keyboard (2)]
***↳ Virtual core XTEST keyboard **************id=5 ***[slave *keyboard (3)]
***↳ Power Button *****************************id=6 ***[slave *keyboard (3)]
***↳ Video Bus ********************************id=7 ***[slave *keyboard (3)]
***↳ Power Button *****************************id=8 ***[slave *keyboard (3)]
***↳ Sleep Button *****************************id=9 ***[slave *keyboard (3)]
***↳ USB2.0 VGA UVC WebCam ********************id=10 **[slave *keyboard (3)]
***↳ Asus WMI hotkeys *************************id=12 **[slave *keyboard (3)]
***↳ AT Translated Set 2 keyboard *************id=13 **[slave *keyboard (3)]

dmesg|egrep -i "i8042|input"
...
[ 25.616645] input: FTE1200:00 0B05:0201 Touchpad as /devices/pci0000:00/0000:00:15.1/i2c_designware.1/i2c-7/i2c-FTE1200:00/0018:0B05:0201.0001/input/input12
[ 25.616851] hid-multitouch 0018:0B05:0201.0001: input,hidraw0: I2C HID v1.00 Mouse [FTE1200:00 0B05:0201] on i2c-FTE1200:00
...

My Kubuntu
xinput
⎡ Virtual core pointer *************************id=2 ***[master pointer *(3)]
⎜ **↳ Virtual core XTEST pointer ***************id=4 ***[slave *pointer *(2)]
⎜ **↳ Logitech M325 ****************************id=10 **[slave *pointer *(2)]
⎣ Virtual core keyboard ************************id=3 ***[master keyboard (2)]
***↳ Virtual core XTEST keyboard **************id=5 ***[slave *keyboard (3)]
***↳ Power Button *****************************id=6 ***[slave *keyboard (3)]
***↳ Asus Wireless Radio Control **************id=7 ***[slave *keyboard (3)]
***↳ Power Button *****************************id=8 ***[slave *keyboard (3)]
***↳ Sleep Button *****************************id=9 ***[slave *keyboard (3)]
***↳ USB2.0 VGA UVC WebCam: USB2.0 V **********id=11 **[slave *keyboard (3)]
***↳ Asus WMI hotkeys *************************id=12 **[slave *keyboard (3)]
***↳ AT Translated Set 2 keyboard *************id=13 **[slave *keyboard (3)]

dmesg has no mention of touchpad

My Pinguy
xinput
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ Logitech M325 id=6 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
↳ USB2.0 VGA UVC WebCam: USB2.0 V id=7 [slave keyboard (3)]
↳ AT Translated Set 2 keyboard id=8 [slave keyboard (3)]

dmesg has no mention of touchpad
 
Old 08-24-2018, 05:57 AM   #4
hydrurga
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Have a look at /var/log/apt/history.log, determine the Kubuntu updates you installed last night, and please list them here.
 
Old 08-24-2018, 07:46 AM   #5
DonaldUK
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This is what installed yesterday -

Start-Date: 2018-08-23 17:59:24
Commandline: /usr/bin/unattended-upgrade
Upgrade: gir1.2-pango-1.0:amd64 (1.40.14-1, 1.40.14-1ubuntu0.1)
End-Date: 2018-08-23 17:59:25

Start-Date: 2018-08-23 17:59:27
Commandline: /usr/bin/unattended-upgrade
Upgrade: libpango-1.0-0:amd64 (1.40.14-1, 1.40.14-1ubuntu0.1)
End-Date: 2018-08-23 17:59:29

Start-Date: 2018-08-23 17:59:31
Commandline: /usr/bin/unattended-upgrade
Upgrade: libpangocairo-1.0-0:amd64 (1.40.14-1, 1.40.14-1ubuntu0.1)
End-Date: 2018-08-23 17:59:33

Start-Date: 2018-08-23 17:59:35
Commandline: /usr/bin/unattended-upgrade
Upgrade: libpangoft2-1.0-0:amd64 (1.40.14-1, 1.40.14-1ubuntu0.1)
End-Date: 2018-08-23 17:59:36

Start-Date: 2018-08-23 17:59:38
Commandline: /usr/bin/unattended-upgrade
Upgrade: libpangoxft-1.0-0:amd64 (1.40.14-1, 1.40.14-1ubuntu0.1)
End-Date: 2018-08-23 17:59:40

Start-Date: 2018-08-23 17:59:42
Commandline: /usr/bin/unattended-upgrade
Upgrade: linux-libc-dev:amd64 (4.15.0-32.35, 4.15.0-33.36)

Start-Date: 2018-08-23 17:59:43
Commandline: packagekit role='update-packages'
Requested-By: donald (1000)
Install: linux-modules-extra-4.15.0-33-generic:amd64 (4.15.0-33.36, automatic), linux-image-4.15.0-33-generic:amd64 (4.15.0-33.36, automatic), linux-headers-4.15.0-33:amd64 (4.15.0-33.36, automatic), linux-modules-4.15.0-33-generic:amd64 (4.15.0-33.36, automatic), linux-headers-4.15.0-33-generic:amd64 (4.15.0-33.36, automatic)
Upgrade: linux-headers-generic:amd64 (4.15.0.32.34, 4.15.0.33.35), linux-libc-dev:amd64 (4.15.0-32.35, 4.15.0-33.36), grub-common:amd64 (2.02-2ubuntu8.2, 2.02-2ubuntu8.3), linux-image-generic:amd64 (4.15.0.32.34, 4.15.0.33.35), grub2-common:amd64 (2.02-2ubuntu8.2, 2.02-2ubuntu8.3), linux-signed-generic:amd64 (4.15.0.32.34, 4.15.0.33.35), grub-efi-amd64-bin:amd64 (2.02-2ubuntu8.2, 2.02-2ubuntu8.3), grub-efi-amd64:amd64 (2.02-2ubuntu8.2, 2.02-2ubuntu8.3), grub-efi-amd64-signed:amd64 (1.93.3+2.02-2ubuntu8.2, 1.93.4+2.02-2ubuntu8.3), opera-stable:amd64 (55.0.2994.37, 55.0.2994.44), linux-generic:amd64 (4.15.0.32.34, 4.15.0.33.35)
Error: Sub-process /usr/bin/dpkg returned an error code (2)
End-Date: 2018-08-23 17:59:43
End-Date: 2018-08-23 17:59:44

Start-Date: 2018-08-23 17:59:47
Commandline: /usr/bin/unattended-upgrade
Upgrade: linux-signed-generic:amd64 (4.15.0.32.34, 4.15.0.33.35)
End-Date: 2018-08-23 17:59:49

Start-Date: 2018-08-23 17:59:51
Commandline: /usr/bin/unattended-upgrade
Install: linux-modules-extra-4.15.0-33-generic:amd64 (4.15.0-33.36, automatic), linux-image-4.15.0-33-generic:amd64 (4.15.0-33.36, automatic), linux-headers-4.15.0-33:amd64 (4.15.0-33.36, automatic), linux-modules-4.15.0-33-generic:amd64 (4.15.0-33.36, automatic), linux-headers-4.15.0-33-generic:amd64 (4.15.0-33.36, automatic)
Upgrade: linux-headers-generic:amd64 (4.15.0.32.34, 4.15.0.33.35), linux-image-generic:amd64 (4.15.0.32.34, 4.15.0.33.35), linux-generic:amd64 (4.15.0.32.34, 4.15.0.33.35)
Error: Sub-process /usr/bin/dpkg returned an error code (2)
End-Date: 2018-08-23 18:00:07

Start-Date: 2018-08-23 18:00:09
Commandline: packagekit role='update-packages'
Requested-By: donald (1000)
Upgrade: grub-common:amd64 (2.02-2ubuntu8.2, 2.02-2ubuntu8.3), grub2-common:amd64 (2.02-2ubuntu8.2, 2.02-2ubuntu8.3), grub-efi-amd64-bin:amd64 (2.02-2ubuntu8.2, 2.02-2ubuntu8.3), grub-efi-amd64:amd64 (2.02-2ubuntu8.2, 2.02-2ubuntu8.3), grub-efi-amd64-signed:amd64 (1.93.3+2.02-2ubuntu8.2, 1.93.4+2.02-2ubuntu8.3), opera-stable:amd64 (55.0.2994.37, 55.0.2994.44)
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2018-08-23 18:02:21
 
Old 08-24-2018, 07:49 AM   #6
DonaldUK
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And this was my Pinguy upgrade this morning -

Start-Date: 2018-08-24 07:19:52
Commandline: /usr/bin/unattended-upgrade
Upgrade: libavcodec-extra:amd64 (7:3.4.2-2, 7:3.4.4-0ubuntu0.18.04.1)
Error: Sub-process /usr/bin/dpkg returned an error code (1)
End-Date: 2018-08-24 07:20:04

Start-Date: 2018-08-24 07:21:36
Commandline: /usr/sbin/synaptic --hide-main-window --non-interactive --parent-window-id 44040223 -o Synaptic::closeZvt=true --progress-str Please wait, this can take some time --finish-str Update is complete --set-selections-file /tmp/tmpcXRwFa
Requested-By: donald (1000)
Upgrade: libavformat57:amd64 (7:3.4.2-2, 7:3.4.4-0ubuntu0.18.04.1), libavfilter6:amd64 (7:3.4.2-2, 7:3.4.4-0ubuntu0.18.04.1), libdrm-nouveau2:amd64 (2.4.93+git1808231830.f0c642~oibaf~b, 2.4.94+git1808240630.8389c5~oibaf~b), libdrm-nouveau2:i386 (2.4.93+git1808231830.f0c642~oibaf~b, 2.4.94+git1808240630.8389c5~oibaf~b), ffmpeg:amd64 (7:3.4.2-2, 7:3.4.4-0ubuntu0.18.04.1), libswresample2:amd64 (7:3.4.2-2, 7:3.4.4-0ubuntu0.18.04.1), libpostproc54:amd64 (7:3.4.2-2, 7:3.4.4-0ubuntu0.18.04.1), libdrm-amdgpu1:amd64 (2.4.93+git1808231830.f0c642~oibaf~b, 2.4.94+git1808240630.8389c5~oibaf~b), libdrm-amdgpu1:i386 (2.4.93+git1808231830.f0c642~oibaf~b, 2.4.94+git1808240630.8389c5~oibaf~b), libavutil55:amd64 (7:3.4.2-2, 7:3.4.4-0ubuntu0.18.04.1), libdrm2:amd64 (2.4.93+git1808231830.f0c642~oibaf~b, 2.4.94+git1808240630.8389c5~oibaf~b), libdrm2:i386 (2.4.93+git1808231830.f0c642~oibaf~b, 2.4.94+git1808240630.8389c5~oibaf~b), libavdevice57:amd64 (7:3.4.2-2, 7:3.4.4-0ubuntu0.18.04.1), libswscale4:amd64 (7:3.4.2-2, 7:3.4.4-0ubuntu0.18.04.1), libdrm-intel1:amd64 (2.4.93+git1808231830.f0c642~oibaf~b, 2.4.94+git1808240630.8389c5~oibaf~b), libdrm-intel1:i386 (2.4.93+git1808231830.f0c642~oibaf~b, 2.4.94+git1808240630.8389c5~oibaf~b), libdrm-radeon1:amd64 (2.4.93+git1808231830.f0c642~oibaf~b, 2.4.94+git1808240630.8389c5~oibaf~b), libdrm-radeon1:i386 (2.4.93+git1808231830.f0c642~oibaf~b, 2.4.94+git1808240630.8389c5~oibaf~b), libavcodec-extra57:amd64 (7:3.4.2-2, 7:3.4.4-0ubuntu0.18.04.1), libavresample3:amd64 (7:3.4.2-2, 7:3.4.4-0ubuntu0.18.04.1), libdrm-common:amd64 (2.4.93+git1808231830.f0c642~oibaf~b, 2.4.94+git1808240630.8389c5~oibaf~b)
Error: Sub-process /usr/bin/dpkg returned an error code (1)
 
Old 08-24-2018, 10:08 AM   #7
hydrurga
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The fact that dpkg is returning errors is concerning.

Can you please paste the output from the following commands (don't include the long line of equals signs produced by the last command; if inxi isn't installed then please install it):

Code:
inxi -r

sudo apt-get check

dpkg --audit

dpkg -l | grep -v "^ii"
Can you also turn unattended upgrades off for the moment.
 
Old 08-24-2018, 08:06 PM   #8
frankbell
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Boot to a Live CD of something entirely other.

If the touchpad still doesn't work, it may well be a hardware issue.

Does a mouse work?
 
Old 08-24-2018, 08:20 PM   #9
ferrari
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It can't be a hardware issue. The OP has mentioned that it works with openSUSE (with kernel 4.4.143). A likely kernel regression issue though based on the evidence supplied so far.
 
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Old 08-24-2018, 08:47 PM   #10
frankbell
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Thanks for setting me straight, ferrari. I missed that.
 
Old 08-25-2018, 03:19 AM   #11
DonaldUK
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Hello Hydrurga,

inxi -r
Repos: Active apt sources in file: /etc/apt/sources.list
deb http://gb.archive.ubuntu.com/ubuntu/ bionic main restricted
deb http://gb.archive.ubuntu.com/ubuntu/ bionic-updates main restricted
deb http://gb.archive.ubuntu.com/ubuntu/ bionic universe
deb http://gb.archive.ubuntu.com/ubuntu/ bionic-updates universe
deb http://gb.archive.ubuntu.com/ubuntu/ bionic multiverse
deb http://gb.archive.ubuntu.com/ubuntu/ bionic-updates multiverse
deb http://gb.archive.ubuntu.com/ubuntu/ bionic-backports main restricted universe multiverse
deb http://archive.canonical.com/ubuntu/ bionic partner
deb http://security.ubuntu.com/ubuntu/ bionic-security main restricted
deb http://security.ubuntu.com/ubuntu/ bionic-security universe
deb http://security.ubuntu.com/ubuntu/ bionic-security multiverse
Active apt sources in file: /etc/apt/sources.list.d/opera-stable.list
deb https://deb.opera.com/opera-stable/ stable non-free #Opera Browser (final releases)

sudo apt-get check
Reading package lists... Done
Building dependency tree
Reading state information... Done

dpkg --audit

dpkg -l | grep -v "^ii"
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description

rc clamav-base 0.100.1+dfsg-1ubuntu0.18.04.2 all anti-virus utility for Unix - base package
rc clamav-freshclam 0.100.1+dfsg-1ubuntu0.18.04.2 amd64 anti-virus utility for Unix - virus database update utility
rc linux-image-4.15.0-30-generic 4.15.0-30.32 amd64 Signed kernel image generic
rc linux-modules-4.15.0-20-generic 4.15.0-20.21 amd64 Linux kernel extra modules for version 4.15.0 on 64 bit x86 SMP
rc linux-modules-4.15.0-30-generic 4.15.0-30.32 amd64 Linux kernel extra modules for version 4.15.0 on 64 bit x86 SMP
rc linux-modules-extra-4.15.0-20-generic 4.15.0-20.21 amd64 Linux kernel extra modules for version 4.15.0 on 64 bit x86 SMP
rc linux-modules-extra-4.15.0-30-generic 4.15.0-30.32 amd64 Linux kernel extra modules for version 4.15.0 on 64 bit x86 SMP
 
Old 08-25-2018, 05:52 AM   #12
hydrurga
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That all looks good and doesn't indicate any problems. Which still leaves the question as to why dpkg is returning errors.

Can you have a look in /var/log/dpkg.log to see if that indicates which error is being produced? If not, try installing a package manually with the dpkg command on the command line and see what gives. Also, check your disk space in / and /boot to see that you're not running out of space.

I agree, by the way, that the overall problem is probably kernel-related, but it would also be good to resolve this dpkg issue.
 
Old 08-26-2018, 12:54 PM   #13
DonaldUK
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I've had a adventure installing KDE Neon and using that as my grub to boot all the OSes. Kubuntu now has a working touchpad - no idea how. Pinguy still doesn't. The dpkg.log file shows a lot of 'half-installed' or 'half-configured' packages. I've been doing an install --reinstall of the various packages but I can't spot which package might be responsible for the lack of touchpad recognition.
 
  


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