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metallica1973 08-25-2006 11:53 AM

Ticket Tracking System
 
I would like to implement a linux based Ticket Tracking System for a HVAC company. What choices do I have and can you also give me some commercial based companies that have a decent reputation of service.

rshaw 08-25-2006 12:08 PM

http://otrs.org/

metallica1973 08-25-2006 12:22 PM

It looks sweet. thanks

sundialsvcs 08-25-2006 12:27 PM

It does look sweet. Any user experiences in installing or using this?

rshaw 08-25-2006 12:34 PM

played with it a bit, but not in a live situation. seems well built.

metallica1973 08-27-2006 12:28 PM

Has any of you ever use it in a corporate environment? I have looked at remedy,heat and other like its but really have been to impressed. How is it in comparison to HEAT and Remedy ticket tracking systems?


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