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Old 04-02-2019, 02:43 PM   #1
system001
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The process for the mtp protocol died unexpectedly.


i have a moto e5 play android phone and dolphin will not access like nemo will. i get the following error " The process for the mtp protocol died unexpectedly." when attempting to access it through dolphin. yes like i said i can access it without issue through nemo, but i'd rather not have to launch nemo every time i just want to access the phones file system. i'd appreciate any suggestions and or help with this thanks

linux mint cinnamon 19.1 64 bit with kde plasma 5.12.7 installed to have the kde apps in cinnamon.
 
Old 04-03-2019, 03:07 PM   #2
pan64
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you need to check the related logs (or probably need to switch on some kind of debug/verbose flags)
 
Old 04-03-2019, 03:20 PM   #3
system001
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ok thank you, and how do we do that exactly?
 
Old 04-03-2019, 03:22 PM   #4
pan64
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first I would go into /var/log and look for related messages
 
Old 04-03-2019, 03:46 PM   #5
system001
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Quote:
Originally Posted by pan64 View Post
first I would go into /var/log and look for related messages

thank you, appreciate it. will post back
 
Old 04-03-2019, 03:53 PM   #6
system001
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ok went through all the logs in var and found nothing. thanks though
 
Old 04-03-2019, 05:21 PM   #7
JeremyBoden
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Did you check /var/log/dmesg for any hardware events just before the failure date/time?
 
Old 04-04-2019, 02:06 AM   #8
ondoho
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Quote:
Originally Posted by system001
ok went through all the logs in var and found nothing.
sorry but that isn't enough.
please show us something. which files, possibly relevant output, esp. inside a relevant time frame.
dmesg -w. <- figure out what that does and how it could help us in this situation.

be proactive, don't expect us to take you by the hand and instruct you on every little step alonmg the way.

your OP leads me to believe that your problem is on a higher level (desktop environments, maybe policy kit stuff) but you didn't provide any hard info there either, so can't help much... maybe read the first two links in my signature.

Last edited by ondoho; 04-04-2019 at 02:08 AM.
 
Old 04-04-2019, 06:36 AM   #9
system001
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Quote:
Originally Posted by JeremyBoden View Post
Did you check /var/log/dmesg for any hardware events just before the failure date/time?
i went through all the logs in var and it's subfolders, but i will try to access the phones file system again and then check the logs one more time.


Quote:
Originally Posted by ondoho View Post
sorry but that isn't enough.
please show us something. which files, possibly relevant output, esp. inside a relevant time frame.
dmesg -w. <- figure out what that does and how it could help us in this situation.

i'm being unnecessarily rude here ------> be proactive, don't expect us to take you by the hand and instruct you on every little step along the way.

your OP leads me to believe that your problem is on a higher level (desktop environments, maybe policy kit stuff) but you didn't provide any hard info there either, so can't help much... maybe read the first two links in my signature.
sorry but as i stated it's what i have, now that said i did state i'm running dolphin as my default file manager on linux mint 19.1 64 bit, and it's a moto e5 play's file system i'm trying to access. i did manage to find out that mtp has to do with the phones usb file transfer protocol.

Last edited by system001; 04-04-2019 at 07:56 AM.
 
Old 04-04-2019, 07:01 AM   #10
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you need to check the logs on mint, not on your phone.
 
Old 04-04-2019, 07:53 AM   #11
system001
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Quote:
Originally Posted by pan64 View Post
you need to check the logs on mint, not on your phone.

really i would of never guessed, NOT.
 
Old 04-04-2019, 08:02 AM   #12
JeremyBoden
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Quote:
Originally Posted by pan64 View Post
you need to check the logs on mint, not on your phone.
It was worth saying.
 
Old 04-04-2019, 01:03 PM   #13
system001
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no it wasn't
 
  


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