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Old 12-12-2015, 08:54 PM   #1
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Remote Administration / Access Software that is low cost / free for commercial use

I have a couple hard drives from a client with Ubuntu on them, and I want to install a remote access software for remote support.

I have looked around and the easy to use remote software via cloud is expensive for commercial use (free for personal but that doesn't help me).

Also I want to avoid the complication of talking the client through router configurations like port forwarding.

Any one know of a low cost / free remote access software that has a Linux version, and doesn't require router configuration.
I can do local OS configuration if I must.

Any ideas?
Old 12-12-2015, 09:09 PM   #2
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Remote administration Access Software

I am a little confused here. I don't see how you can NOT configure a router to allow remote access for a program, if the client uses a router. Make yourself a client on their wireless network and allow file sharing etc.??

I suggest ssh.
Old 12-12-2015, 09:32 PM   #3
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Unless you configure their gateway to expose a listening server, anything is going to need to be initiated from their end.
Maybe install autossh and configure a reverse tunnel to your machine, then you can run anything you want over that.
Old 12-12-2015, 10:41 PM   #4
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The ones I know of are Teamviewer and Chrome Remote Desktop. No idea of the cost for commercial use, though. Microsoft has something, but I've avoided learning anything at all about it.
Old 12-12-2015, 10:46 PM   #5
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Ah, so by "remote support" you mean "look at their desktop while they are running it"?

In that case, X11vnc is probably what you want (over ssh as already suggested).
Old 12-13-2015, 12:17 AM   #6
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I think one of the VNC programs will be the way to go.

TeamViewer is expensive for commercial use ($809), and Chrome Remote Desktop times out after like 10 minutes, and needs someone to re-confirm or it disconnects you (Most annoying; over bearing security feature).

I may check out the autossh; thanks
Old 12-13-2015, 08:00 PM   #7
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Some type of tunnel to the remote machines but you have to be careful with ssh and any so that you don't expose it to hackers easily. I'd use a self signed certificate over simple password. Password should be very complex and long.

Unless some upnp is on then I am not sure you can get past no config.
Old 12-14-2015, 07:05 PM   #8
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Set up a openvpn server on your end and connect the clients copmputer to it. You could provide an installer script to the client that contains the keys and everything so he needs only to launch it. This way on the client end you need no network configuration because the openvpn will be client on his side and it will connect outside.
You can even do this over the free teamviewer version yourself, needed until you set up the tunnel. After that you can connect to the computer via the protocol of your choice - naturally ssh is the simplest way to do it and you can tunnel vnc over it if you need.
Or just set up the router port forwarding for ssh on its own but here you will have to be really careful to not let any user with simple password.

For graphic connections you can use x11vnc - really simple to use (can be complicated if you need/want, it even supports PAM authentication) and for client you can use for example remmina (has built in ssh tunneling support) or maybe ssvncviewer that supports ssh tunnels too. Or any vnc viewer if you set up the tunneling separately.
Or just set x11vnc to connect to a listener port on your end (called reverse connection) - be aware that this might be a security risk if its not secured with encryption.


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